收入周期管理实习生
Revenue Cycle Management Intern
职位描述
你好，我是Karen Salmon，Jane公司的美国保险负责人。我在Jane工作了两年多，带领一个精干的团队，帮助美国地区的诊所应对保险报销中的实际日常复杂问题。
我们的工作是帮助诊所准确且及时地获得付款。我们与保险公司、内部团队和诊所员工紧密合作，减少摩擦，明确流程，并为我们的客户争取利益。
我们即将启动美国保险团队的首个实习项目，这就是起点。作为我们的收入周期管理实习生，你将直接与我们的资深报销员一起工作，学习医疗报销的实际操作，同时帮助我们跟上不断增长的客户数量。如果你正在学习医疗报销、编码或健康信息科技，并希望获得真正有意义的实践经验，这里是一个很好的选择。
我们期望你做出的贡献
- 通过跟进未解决的索赔状态并清晰记录结果，确保索赔顺利进行。
- 在主管报销员的指导下，通过审查ERA和EOB，支持准确及时的付款记录。
- 通过记录和分类拒绝情况，为拒绝趋势带来结构化管理，使模式易于发现并采取行动。
- 通过准备和维护患者账单，帮助患者和诊所保持信息畅通。
- 通过保持内部文档的更新和实用性，增强团队的知识库，便于新员工和日常参考。
我们需要的经验
- 已完成（或即将完成）医疗报销与编码、健康信息科技或医疗管理课程。我们寻找的是已经深入学习课程或已毕业的候选人，而不是刚开始学习的。
- 熟悉核心收入周期概念，如索赔、ERA/EOB和拒绝，无论来自课程、实习还是实际经验。
- 能够快速学习新的软件和工具，遇到不清楚的问题时不怕提问。
- 具备良好的细节关注能力和执行力，尤其是在处理重复性或细节繁重的任务时。
- 能在实习期间，按照你所在时区的标准工作时间，每周一至周五保持稳定的出勤安排。
如果你不符合所有条件，但对这个职位充满热情，我们仍然希望能收到你的申请。
查看英文原文
ABOUT THE ROLE
Hi, I'm Karen Salmon https://www.linkedin.com/in/karen-salmon-6a3719119/, the U.S. Insurance Lead here at Jane. I've been with Jane for over two years and lead a small but mighty team supporting U.S.-based clinics through the real, day-to-day complexities of insurance billing.
Our work is all about helping clinics get paid accurately and on time. We collaborate closely with payers, internal teams, and clinic staff to remove friction, clarify processes, and advocate for our customers.
We're launching our first-ever internship program on the US Insurance team, and this is where it starts. As our Revenue Cycle Management Intern, you'll work directly alongside our senior billers, learning the real mechanics of medical billing while helping us keep pace with a growing customer base. If you're studying medical billing, coding, or health information tech and want hands-on experience that actually matters, this is a great place to get it.
WHAT IMPACT WE'RE LOOKING FOR YOU TO MAKE
- Keep claims moving by following up on outstanding claim statuses and documenting outcomes clearly for the team.
- Support accurate, timely payment posting by reviewing ERAs and EOBs under the guidance of your supervising biller.
- Bring structure to denial trends by logging and categorizing denials so patterns are easy to spot and act on.
- Help patients and clinics stay informed by preparing and maintaining patient statements.
- Strengthen the team's knowledge base by keeping internal documentation current and useful for both new hires and daily reference.
WHAT EXPERIENCE WE NEED
- Recently completed (or nearing completion of) a Medical Billing & Coding, Health Information Technology, or Healthcare Administration program. We're looking for candidates who are well into their coursework or already graduated, not just starting out.
- Familiarity with core revenue cycle concepts like claims, ERAs/EOBs, and denials, whether from coursework, an externship, or hands-on experience.
- Comfortable learning new software and tools quickly, and not afraid to ask questions when something's unclear.
- Strong attention to detail and follow-through, especially when managing repetitive or detail-heavy tasks.
- Able to commit to a consistent Monday-Friday schedule during standard business hours in your time zone, for the duration of the internship.
If you don't meet every single qualification but are excited about this role, we'd still love to hear from you.
MORE ABOUT JANE
Jane is a founder-led, high-growth SaaS company with a remote-first team working across Canada, the US, and the UK, united by our mission to help the helpers.
We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We're all responsible for being deeply connected to their needs, obsessed with improving their experience, and proud of the difference our work makes in their day-to-day lives.
Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility. We're proud of what we've built and quick to admit what we don't know yet. We listen, learn, and adjust as we go. More than 70,000 businesses run on Jane which has 250,000+ practitioners interacting with our product on a daily basis and growth is continuing to accelerate.
Our goal isn't just delivery - it's delight. We move quickly, communicate openly, and solve real problems together. If you're energized by ambiguity, motivated by impact, and eager to learn with others, you'll thrive at Jane.
COMPENSATION
This is a 6-month, paid internship. Pay is set at minimum wage for your specific location, so your exact rate will depend on where you're based. We're aiming for full-time hours, but we're staying flexible as the program gets off the ground - we'll learn and adjust together as we go.
This role is fully remote, with an expectation of availability Monday through Friday during standard business hours in your time zone.
For the right person, a successful internship could lead to a permanent position on our team, which would include our full benefits package. That said, this depends on both fit and whether we have an opening available at the time, so it's a possibility we're excited about rather than a guarantee.
Jane takes job scams and candidate fraud seriously. Jane will only contact you from an @jane.app http://jane.app email address. We'll never contact you from a personal email, ask for payment, or request purchases during the hiring process. If something doesn't seem right, please reach out to us at hiring@jane.app before sharing any personal information.