软件工程经理
Manager, Software Engineering
我们是一支致力于塑造可观测性未来的技术创新者和先驱者组成的全球团队。在New Relic，我们构建了一个智能平台，帮助企业在以人工智能为先的世界中蓬勃发展，为他们提供对复杂系统的无与伦比的洞察力。随着我们全球影响力的持续扩大，我们正在寻找充满热情的人才加入我们的使命。如果你准备帮助世界一流的公司优化他们的数字应用，我们邀请你探索在这里的职业发展机会！
**你的机会**
你是否准备好进入一个关键的领导角色，让你的工程深度直接塑造我们核心平台的未来？作为我们的新任工程经理，你将领导一个分布在美欧时区的优秀团队，担任连接区域协作的关键管理者。
我们的云基础架构团队是New Relic平台的核心支柱。在这个职位上，你不仅仅是管理任务；你将指导并赋能工程师，推动我们的运营框架从被动响应转变为积极的主人翁文化和工程卓越。你将负责关键的全球项目，包括FedRAMP High / IL4、印度和澳大利亚的重大区域扩展。如果你热衷于解决大规模多云环境下的复杂挑战，同时帮助工程师在职业生涯中成长，这就是你发挥长期影响的机会。
**你将做什么**
- **赋能与指导：** 领导并培养一支在美国和欧洲表现优异的工程团队，促进职业发展、绩效提升和协作的团队文化。
- **推动战略主导权：** 推动从被动交付向主动技术主导的转变，建立平台可靠性和跨区域一致性的最佳实践。
- **领导区域扩展：** 设计并执行关键的全球基础设施扩展，覆盖复杂的环境（包括FedRAMP High / IL4、印度和澳大利亚）。
- **构建超大规模架构：** 指导微服务、基于Go的服务以及能够处理亚秒级数据摄入和流处理的超大规模蜂窝架构的决策。
- **跨职能协作：** 与工程、安全和产品团队紧密合作，对齐路线图，消除交付障碍，并保障生产环境的可靠性。
- **保持运营严谨性：** 监督生产环境和高严重性事件响应，倡导强大的GitOps和i
查看英文原文
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
**Your opportunity**
Are you ready to step into a pivotal leadership role where your engineering depth directly shapes the future of our core platform? As our new Engineering Manager, you will lead a talented, distributed team across US and EU time zones, acting as the critical manager bridging regional collaboration.
Our Cloud Foundation team is the backbone of the New Relic platform. In this role, you won't just manage tasks; you will mentor and empower engineers, transitioning our operational framework from a reactive state to a culture of proactive ownership and engineering excellence. You will oversee critical global initiatives, including major regional expansions into FedRAMP High / IL4, India, and Australia. If you thrive on solving complex multi-cloud challenges at an exabyte scale while helping engineers grow in their careers, this is your opportunity to make a lasting impact.
**What you'll do**
- **Empower & Mentor:** Lead and nurture a high-performing engineering team across the US and EU, facilitating career development, performance growth, and a collaborative team culture.
- **Drive Strategic Ownership:** Champion a shift from reactive delivery to proactive technical ownership, establishing best practices for platform reliability and cross-regional alignment.
- **Lead Regional Expansions:** Architect and execute key global infrastructure expansions across complex environments (including FedRAMP High / IL4, India, and Australia).
- **Architect for Extreme Scale:** Guide decisions around microservices, Go-based services, and extreme-scale cellular architectures capable of handling sub-second latency data ingestion and stream processing.
- **Cross-Functional Collaboration:** Partner closely with Engineering, Security, and Product teams to align roadmaps, remove delivery blockers, and safeguard production reliability.
- **Maintain Operational Rigour:** Oversee production environments and high-severity incident responses, championing robust GitOps and infrastructure-as-code practices.
**This role requires**
- 8+ years of total software engineering experience with 2–4+ years of direct people management experience. A BS/BA degree or equivalent practical experience is required.
- **Technical Depth in Go & Microservices:** Hands-on proficiency in Golang (including performance tuning and concurrency) sufficient to mentor engineers and conduct code reviews.
- **Containerisation at Scale:** Proven expertise in Kubernetes and Docker for managing cloud-native microservices and integration workflows.
- **Operations-Heavy Mindset:** Demonstrated experience managing production environments, coordinating on-call rotations, and leading high-severity incident responses in 24/7 SaaS or distributed environments.
- **Cross-Regional Alignment:** Proven success managing or collaborating with distributed teams across time zones (US Central/Eastern time zones required to align with EU/US schedules).
**Bonus points if you have**
- **Multi-Cloud & Compliance:** Depth across AWS, Azure, or GCP, with experience navigating strict security frameworks like FedRAMP High / IL4.
- **Infrastructure & Streaming Tooling:** Operational experience with Kafka, Helm, GitOps workflows (ArgoCD/Flux), and Terraform (or Atlantis).
- **AI & Automation:** Familiarity with AI tools/LLMs (Claude, GitHub Copilot, ChatGPT) for automated operational analysis and remediation, or exposure to open standards like Model Context Protocol (MCP).
- **Observability Domain:** Prior background in B2B SaaS or the Observability domain.
Please note that visa sponsorship is not available for this position.
Linkedin wrapping #LI-JH1 #LI-REMOTE
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
Estimated Base Pay Range
$186,000—$233,000 USD
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [resume@newrelic.com](mailto:resume@newrelic.com).
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
**Our hiring process**
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the [San Francisco Fair Chance Ordinance](https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf).
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at [https://newrelic.com/termsandconditions/applicant-privacy-policy](https://newrelic.com/termsandconditions/applicant-privacy-policy)