客户实施与运营分析师
Client Implementation & Operations Analyst
加入 Hire Hangar，与快速发展的全球公司合作，同时建立长期职业发展。
职位名称：客户实施与运营分析师（B2B / BPO）
地点：远程
时区：美国时区（EST–PST）
职位概述
我们正在寻找一位注重细节且技术娴熟的客户实施与运营分析师，以支持在BPO/外包环境中新B2B客户账户的成功设置、配置和上线。这是一个全职、高责任性的职位，连接客户入职与内部运营，确保上线前后所有系统、流程和报告都准确配置。
理想的候选人具备分析能力，以流程为导向，并高度熟悉多个平台和工具，以提供顺畅的客户实施体验。
主要职责
- 支持新B2B客户账户的技术和运营设置，包括系统配置、流程构建和工具集成
- 与入职、IT和运营团队协调，确保所有客户要求被准确捕捉并实施
- 构建和维护实施跟踪器、状态报告和面向客户的文档
- 进行上线前审计和质量检查，验证所有配置是否符合客户规范
- 监控上线后性能数据，并向相关内部团队标记异常或缺口
- 在内部系统中维护客户设置、配置和变更请求的准确记录
- 记录实施流程，并为持续改进入职手册和标准操作程序做出贡献
- 向管理层提供基于数据的报告，内容涉及实施时间表、瓶颈和成果
所需资格
- 在BPO、外包或托管服务环境中，具有客户实施、运营分析师或技术入职相关角色的实战经验
- 强大的分析能力，能够同时在多个系统和数据源上工作
- 具有构建报告、跟踪器和文档以支持客户实施的经验
- 熟练使用 Google Sheets 或 Excel，包括公式和数据组织
- 英语书面和口语表达能力强，沟通风格专业
- 必须有远程工作经验，熟练使用远程协作工具和平台（如 Slack、Zoom、Google Workspace、Asana 或类似工具），并有相关工作经验者优先
查看英文原文
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: Client Implementation & Operations Analyst (B2B / BPO)
LOCATION: REMOTE
TIME ZONE: US TIME ZONES (EST–PST)
ROLE OVERVIEW
We are looking for a detail-oriented and tech-savvy Client Implementation & Operations Analyst to support the successful setup, configuration, and launch of new B2B client accounts within a BPO/outsourcing environment. This is a full-time, high-accountability role that bridges client onboarding and internal operations, ensuring that all systems, workflows, and reporting are accurately configured before and after go-live.
The ideal candidate is analytical, process-driven, and highly comfortable navigating multiple platforms and tools to deliver a smooth client implementation experience.
KEY RESPONSIBILITIES
- Support the technical and operational setup of new B2B client accounts, including system configurations, workflow builds, and tool integrations
- Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented
- Build and maintain implementation trackers, status reports, and client-facing documentation
- Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications
- Monitor post-launch performance data and flag anomalies or gaps to the relevant internal teams
- Maintain accurate records of client setups, configurations, and change requests in internal systems
- Document implementation processes and contribute to the continuous improvement of onboarding playbooks and SOPs
- Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes
REQUIRED QUALIFICATIONS
- Proven experience in a Client Implementation, Operations Analyst, or Technical Onboarding role within a BPO, outsourcing, or managed services environment
- Strong analytical skills with the ability to work across multiple systems and data sources simultaneously
- Experience building reports, trackers, and documentation to support client implementations
- Proficiency in Google Sheets or Excel, including formulas and data organization
- Excellent written and spoken English with a professional communication style
- Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US- or UK-based companies. Applications without this experience will not be considered.
PREFERRED QUALIFICATIONS
- Experience supporting B2B client implementations in a BPO or outsourcing context
- Familiarity with CRM platforms, workflow automation tools, or system integration processes
- Exposure to QA processes, pre-launch audits, or compliance documentation
- Experience working alongside client-facing onboarding or account management teams
TOOLS & TECHNOLOGY
- Google Workspace (Sheets, Docs, Slides)
- CRM platforms (Salesforce, HubSpot, or similar)
- Project management tools (Asana, Monday.com http://Monday.com, or similar)
- Reporting and dashboard tools (Google Looker Studio or similar)
- Remote collaboration tools (Slack, Zoom, or similar)
PLEASE NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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