入职项目经理
Onboarding Project Manager
**Cloudbeds 的独特之处**
在 Cloudbeds，我们不仅仅是构建软件，我们正在改变酒店业。我们设计精良的平台为全球 150 个国家的物业提供支持，每年处理数十亿美元的预订。从独立物业到酒店集团，我们通过一个统一的平台帮助酒店业主提升运营效率和商业策略，该平台与数百个合作伙伴集成。而且我们拥有完全远程的团队。想象一下，与全球创新者一起，打造人工智能驱动的解决方案，解决酒店业主最大的挑战。自 2012 年成立以来，我们已成为世界最佳酒店 PMS 解决方案提供商，并于 2024 年再次入选德勤科技 Fast 500 榜单，但我们现在才刚刚开始。
**你将如何产生影响：**
作为 Onboarding 项目经理，你将领导 Cloudbeds 中端市场客户的复杂上线项目，引导他们从合同签署到采用并成功过渡到客户管理团队。在整个上线过程中，你将作为战略负责人，与上线、客户管理、销售、产品、支持和专业服务团队跨职能合作，提供无缝的实施体验，从而增强客户信心、平台采用率和可衡量的业务成果。
你将在确保客户快速实现价值方面发挥关键作用，包括管理时间表、协调利益相关方、降低风险并保持高接触度的客户体验。这个职位结合了项目管理、客户伙伴关系和关系管理、运营卓越以及酒店业专业知识，在快节奏的 SaaS 环境中工作。在必要时，你可能需要在上线期间前往泰国现场，以确保最佳的客户体验和对客户设置及期望结果的清晰理解
**我们的 Onboarding 项目经理团队：**
我们的团队热衷于提供卓越的客户体验，并帮助酒店业主从第一天起就在 Cloudbeds 上取得成功。我们一起建设，一起审视机会，拥抱测试与学习的心态，鼓励创新、协作和持续改进。每位团队成员都受到重视并被赋予分享反馈、想法和见解的权力，这样我们就可以作为个人和团队一起学习、成长和进步。在这里茁壮成长的团队成员是积极的沟通者，善于协作
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**What Makes Cloudbeds Unique**
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.
**How You'll Make an Impact:**
As an Onboarding Project Manager, you will lead complex onboarding projects for Cloudbeds’ mid-market customers, guiding them from contract signature through adoption and successful transition to Account Management at the time onboarding is completed. Acting as the strategic lead throughout the onboarding journey, you will partner cross-functionally with Onboarding, Account Management, Sales, Product, Support, Professional Services teams to deliver a seamless implementation experience that drives customer confidence, platform adoption, and measurable business outcomes.
You will play a critical role in ensuring customers realize value quickly by managing timelines, aligning stakeholders, mitigating risks, and maintaining a high-touch customer experience. This role combines project management, customer partnership and relationship management, operational excellence, and hospitality expertise in a fast-paced SaaS environment. You may be required to travel onsite within Thailand during the onboarding period when necessary to ensure the best possible customer experience and a clear understanding of the customer’s setup and desired outcomes
**Our Onboarding Project Management Team:**
Our team is passionate about delivering exceptional customer experiences and helping hoteliers succeed with Cloudbeds from day one. We build together, review opportunities together, and embrace a test-and-learn mindset that encourages innovation, collaboration, and continuous improvement. Every team member is valued and empowered to share feedback, ideas, and insights so we can learn, grow, and improve both as individuals and as a team. Team members who thrive here are proactive communicators, collaborative problem-solvers, and true customer advocates who enjoy navigating complexity while working closely with others to drive successful outcomes.
**What You Bring to the Team:**
- Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management
- Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations
- Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle
- Lead customer meetings including pre-kickoff, kickoff, project check-ins, and go-live milestones while documenting action items and next steps
- Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction
- Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams
- Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success
**What Sets You Up for Success:**
- Fluency in Thai and English at a business-professional level, both written and spoken
- Minimum 4 years of experience in hotel operations or hotel management
- At least 2 years of project management experience within a SaaS or customer-facing environment
- Proven ability to manage multiple projects simultaneously while maintaining strong attention to detail and organization
- Experience coordinating cross-functional stakeholders and driving projects through completion in a fast-paced environment
- Strong communication, relationship management, and customer-facing presentation skills
- Ability to proactively solve problems, manage ambiguity, and adapt quickly to changing customer and business needs
**Bonus Skills to Stand Out (Optional):**
- At least 2 years of project management experience within a hospitality SaaS environment
- Previous experience with customer implementation & onboarding at a hospitality SAAS company
- Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools
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**What to Expect - Your Journey with Us**
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at [cloudbeds.com](https://www.cloudbeds.com/)
**Company [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards):**
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)
**Discover our Benefits:**
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
**Everyone is Welcome - A Culture of Inclusion**
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [accommodations@cloudbeds.com](mailto:accommodations@cloudbeds.com). Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
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