网站设计师专员
Website Designer Specialist
**Cloudbeds 的独特之处**
在 Cloudbeds，我们不仅仅是开发软件，我们正在改变酒店业。我们设计精良的平台为全球 150 个国家的物业提供支持，每年处理数十亿美元的预订。从独立物业到酒店集团，我们通过一个统一的平台帮助酒店业主优化运营并提升商业策略，该平台与数百家合作伙伴集成。而且我们拥有完全远程的团队。想象一下，与全球创新者一起工作，打造人工智能驱动的解决方案，解决酒店业主最大的挑战。自 2012 年成立以来，我们已成为世界最佳酒店 PMS 解决方案提供商，并于 2024 年再次登上德勤 Technology Fast 500 榜单，但我们的旅程才刚刚开始。
我们正致力于为全球每一家物业提供动力，为此我们需要找到世界上最优秀的人才。这就是我们正在寻找一位超级明星 **网站设计师专家** 的原因。
我们正在寻找一名网站设计师加入我们的专业服务团队，希望颠覆旅游行业，并且和我们一样热爱旅行。作为 **网站设计师专家**，你将通过我们内部的网站构建工具，以咨询的方式为客户创建高质量、专业的酒店网站，实现我们“更多预订，更满意的客人”的公司宗旨。
**地点：** 远程
**工作时间：** UTC 时间上午 7:00 至下午 4:00（菲律宾时间下午 3:00 至午夜 12:00）
**你将负责：**
- 通过我们内部的网站构建工具，采用咨询方式为客户提供高质量、专业的酒店网站设计
- 管理多个账户的网站上线项目和服务交付时间表
- 管理所有记录并维护与网站服务交付相关的任务管理系统
- 通过视频会议、电子邮件和语音电话与不同客户群体进行有效沟通
- 协助潜在客户进行网站服务范围的确定或解答相关问题
- 调查网站错误或支持问题，研究并提出网站服务改进建议
- 处理内部升级，并与内部团队协调，提供网站上线更新或解决客户问题
- 通过遵循内部标准流程并与网站设计师团队合作，高效地完成客户上线并发布高质量网站
- 使用图形设计工具来创建
查看英文原文
**What Makes Cloudbeds Unique**
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.
Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar **Website Designer Specialist.**
We’re looking for a Website Designer to join our Professional Services Team, who want to disrupt the travel industry and love to travel as much as we do. As a **Website Designer Specialist**, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of.
**Location:** Remote
**Working Shift: 7.00AM to 4.00PM UTC (3.00 PM to 12.00 AM (Midnight) Philippine time)**
**What You Will Do:**
- Conceptualize, use a consultative approach in creating high quality, professional, hospitality websites for our customers through our in-house website builder
- Manage the website onboarding projects and service delivery timelines of multiple accounts
- Manage all records and upkeep all task management systems related to websites service delivery
- Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call
- Assist with website service scoping or questions from potential customers
- Investigate on website errors or support, research, and suggest on website service improvement
- Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns
- Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers
- Use graphic design tools to create visual elements that are in line with our customers’ branding
- Resourceful and can research and develop content to build websites quickly
- Passionate about meeting customers from all over the world and happy to provide them genuine customer service
- Problem solver, resolves and handles customer complaint
- Up to date with website trends and website development techniques that are most most effective in engaging consumers
- Able to handle multiple deadline-driven pressure
- Involved in developing website service improvement processes and projects
**Key Competencies include:**
- Creative, has a keen eye for design, and high attention to detail
- Effective execution and management of several website projects with varying processes in a timely manner
- Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
- Able to lead and collaborate with a diverse team of different personality types
- Open to general changes, improvements and process updates
- Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you
**You’ll Succeed With:**
- 1+ years of Website Design and Development experience preferred
- 1+ HTML and CSS experience preferred
- Experience with Adobe Photoshop and Canva preferred
- Experience with (CMS) such as WordPress or Drupal or Duda preferred
- Fluent English
- Background in customer service or professional services onboarding
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional management
- Excellent internet/wifi connection
- Fluency in both English and Spanish
**What to Expect - Your Journey with Us**
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at [cloudbeds.com](https://www.cloudbeds.com/)
**Company [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards):**
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)
**Discover our Benefits:**
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
**Everyone is Welcome - A Culture of Inclusion**
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [accommodations@cloudbeds.com](mailto:accommodations@cloudbeds.com). Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE