高级解决方案工程师
Senior Solutions Engineer
职位描述
从首次发现会议到客户在生产环境中运行，这是单一的技术主线。位于商业组织内，与销售、客户成功、产品和工程团队紧密合作，你在合同签订前负责解决方案设计，并在签约后推动交付。连续性是关键：所规划的内容就是所构建的内容。
你将负责的工作包括：
- 与供应链、质量、物流和IT的客户利益相关者进行技术与流程的发现，以了解当前的工作流程、数据来源和限制条件。
- 提供针对每个客户自身流程、产品和发布流程的定制化产品演示，而不是通用脚本，并现场处理技术方面的异议。
- 负责初始解决方案设计和解决方案地图，明确哪些模块适用，需要哪些数据，哪些集成在范围内，哪些是分阶段实施或被排除的。
- 将解决方案设计转化为范围明确、顺序清晰的工作说明书和实施计划，诚实地评估工作量，并在它们成为承诺之前识别出长周期事项。
- 与销售团队合作制定提案和订单表单，确保每项商业承诺都能技术上实现，并标记出无法实现的部分。
- 在交付期间领导解决方案研讨会，根据客户资料指导车道资格配置、指挥中心和自动化产品发布模块的设置，并在上线过程中保持责任。
- 与产品、数据和工程团队协调，安排交付内容，管理技术交接，并将真实的客户模式反馈到产品路线图中。
- 构建可重复使用的资产，包括参考解决方案设计、发现问题库、范围模板和集成模式，以加快未来的合作。
我们寻找的人选包括：
- 5年以上作为解决方案工程师、解决方案架构师或技术客户经理，负责企业软件实施的经验。
- 有经验与跨职能利益相关者进行技术发现，并将需求转化为涵盖售前到上线的端到端解决方案设计。
- 有经验进行实施计划的范围定义和顺序安排，评估工作量，并识别依赖关系和长周期事项。
- 在销售场景中，有为客户定制产品演示并处理技术异议的出色记录。
- 有实际操作经验配置或实施企业软件。
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ABOUT THE ROLE
This is a single technical thread from first discovery call through to a customer operating in production. Sitting within the Commercial Organization and working closely with Sales, Customer Success, Product, and Engineering, you own the solution design before the contract and carry it through delivery after signature. The continuity is the point: what gets scoped is what gets built.
WHAT YOU'LL DO
- Run technical and process discovery with customer stakeholders across supply chain, quality, logistics, and IT to uncover current-state workflows, data sources, and constraints.
- Deliver tailored product demonstrations mapped to each customer's own lanes, products, and release process rather than a generic script, and handle technical objections on the spot.
- Own the initial solution design and solution map, defining which modules apply, what data is required, which integrations are in scope, and what is phased or excluded.
- Translate solution designs into scoped, sequenced statements of work and implementation plans, sizing effort honestly and surfacing long-lead items before they become commitments.
- Partner with Sales on proposals and order forms to ensure every commercial commitment is technically deliverable, and flag anything that is not.
- Lead solution workshops during delivery, guide configuration of lane qualification, command center, and automated product release modules against customer profiles, and stay accountable through go-live.
- Coordinate with Product, Data, and Engineering to sequence deliverables, manage technical handoffs, and feed real customer patterns back into the roadmap.
- Build reusable assets including reference solution designs, discovery question banks, scoping templates, and integration patterns to accelerate future engagements.
WHAT WE'RE LOOKING FOR
- 5 or more years as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations.
- Proven ability to run technical discovery with cross-functional stakeholders and translate requirements into end-to-end solution designs spanning pre-sales through go-live.
- Experience scoping and sequencing implementation plans, sizing effort, and identifying dependencies and long-lead items.
- Strong track record delivering customer-tailored product demonstrations and handling technical objections in sales situations.
- Hands-on experience configuring or implementing enterprise software modules such as product release management, qualification systems, or command and control platforms.
- Background in supply chain, cold chain, logistics, or quality management systems and workflows.
- Experience coordinating technical handoffs across Product, Engineering, and Delivery teams.
- Proficiency with design and documentation tools such as Figma or FigJam, and project tracking systems such as Jira or Linear.
- Familiarity with data integration patterns, API-driven architectures, or system interoperability challenges is a plus.
- Experience in regulated industries such as pharma, food, or healthcare, with compliance and traceability requirements, is a plus.
- Experience building reusable discovery frameworks, solution templates, or implementation playbooks is a plus.
COMPENSATION & BENEFITS
Base salary: $140,000 to $180,000 USD annually. Visa sponsorship is not available for this role.
LOCATION
On-site in Chicago, Illinois, United States.