高级软件工程师 - 客户成功
Advanced Software Engineer - Customer Success
在Feedzai，我们正在打造一个更安全的金融世界。一个金融机构比犯罪分子行动更快的世界。一个通过工资、储蓄和企业支持真实生活的支付得到实时保护的世界。我们利用可信的人工智能，在大规模上检测和防止金融犯罪、欺诈和洗钱：全球顶级银行、支付网络和收单机构都信任我们的技术，每年保护超过十亿消费者和9万亿美元的支付量。
Feedzai是一家D轮融资公司，至今已筹集2.82亿美元。估值达20亿美元，我们的技术每年保护10亿消费者和900亿笔交易。
**客户成功工程团队**负责确保Feedzai解决方案在客户生命周期中成功实施、集成、优化和支持。我们的使命是开发新的产品功能，但更重要的是深入理解产品并充分发挥其潜力，以解决复杂的客户问题。我们直接与企业客户合作，将业务需求转化为可扩展的技术解决方案，同时确保成功的部署、卓越的运营和长期的客户成功。
### **你**
作为高级客户成功工程师，你是一名经验丰富的软件工程师，具有强烈的实施意识。你熟悉阅读、编写和调试生产级代码，但你的主要职责是通过实施、集成、故障排除、性能优化和技术领导来为客户交付成功的解决方案。
你将成为客户的可信赖技术顾问，并在客户成功团队中担任技术参考，与产品工程、产品管理、客户成功经理和客户技术团队紧密协作。
### **你的日常**
- 设计和实现最大化Feedzai平台价值的技术解决方案；
- 使用Java、SQL和平台配置来配置、定制和扩展客户解决方案；
- 使用REST API、消息系统、事件驱动架构和文件处理构建和维护集成；
- 排查跨应用、数据库、基础设施和集成层的复杂生产问题；
- 分析和优化应用程序性能、可扩展性和操作可靠性；
- 在实施、升级、迁移和生产上线期间领导技术活动；
- 支持企业客户
查看英文原文
At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time. We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year.
Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.
The **Customer Success Engineering team** is responsible for ensuring that Feedzai solutions are successfully implemented, integrated, optimized, and supported throughout the customer lifecycle. Our mission is to build new product capabilities, but to deeply understand the product and leverage its full potential to solve complex customer problems. We work directly with enterprise customers, translating business requirements into scalable technical solutions while ensuring successful deployments, operational excellence, and long-term customer success.
### **You**
As an Advanced Customer Success Engineer, you are an experienced software engineer with a strong implementation mindset. You are comfortable reading, writing, and debugging production-quality code, but your primary focus is delivering successful customer solutions through implementation, integrations, troubleshooting, performance optimization, and technical leadership.
You will serve as a trusted technical advisor for our customers and a technical reference within Customer Success, collaborating closely with Product Engineering, Product Management, Customer Success Managers, and customer technical teams.
### **Your Day-to-Day**
- Design and implement technical solutions that maximize the value of the Feedzai platform;
- Configure, customize, and extend customer solutions using Java, SQL, and platform configuration;
- Build and maintain integrations using REST APIs, messaging systems, event-driven architectures, and file processing;
- Troubleshoot complex production issues across application, database, infrastructure, and integration layers;
- Analyze and optimize application performance, scalability, and operational reliability;
- Lead technical activities during implementations, upgrades, migrations, and production go-lives;
- Support enterprise customers throughout the implementation and post-production lifecycle;
- Review solution designs and implementation approaches to ensure alignment with Feedzai best practices;
- Mentor other engineers and contribute to reusable implementation assets, documentation, and engineering standards;
- Collaborate with Product Engineering by providing feedback based on real customer implementations and operational experience;
### **You Have & You Know-how**
- 7+ years of professional software engineering experience;
- Strong Java development skills with the ability to understand, customize, and debug complex applications;
- Strong SQL knowledge and database troubleshooting experience;
- Experience designing and implementing enterprise software integrations;
- Experience working with REST APIs, messaging platforms, asynchronous systems, and file-based integrations;
- Experience with cloud platforms (AWS preferred);
- Strong troubleshooting and root cause analysis skills in production environments;
- Experience analyzing Java application performance (thread dumps, heap analysis, JVM tuning);
- Solid understanding of distributed systems, software architecture, scalability, and performance;
- Excellent communication skills and the ability to work directly with customer engineering teams;
- Ability to balance hands-on technical work with customer-facing responsibilities;
- Experience in fraud prevention, financial services, or risk management platforms (nice to have);
- Experience with Kubernetes and containerized applications (nice to have);
- Experience with PostgreSQL and NoSQL databases (nice to have);
**The Customer Success** Team is responsible for delivering our product to our clients. This includes configuration, solution development, and risk strategy to enable them to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. **Join us!** #LI-Remote #LI-BX1
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**Your First 30-Days at Feedzai:**
You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
[Life at Feedzai Instagram](https://www.instagram.com/life_at_feedzai/)
[Feedzai Culture](https://careers.feedzai.com/mirabud/2023/10/Codebook.pdf)
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**Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**
**Feedzai does not accept unsolicited resumes from recruiters or employment agencies.**
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