首席产品经理 - AI可观测性
Principal Product Manager - AI Observability
我们是一个致力于塑造可观测性未来的世界级创新团队。在New Relic，我们打造了一个智能平台，帮助企业在以人工智能为核心的世界中蓬勃发展，为他们提供对复杂系统的无与伦比的洞察力。随着我们全球影响力的持续扩大，我们正在寻找充满热情的人才加入我们的使命。如果你准备好帮助世界一流的公司优化他们的数字应用，欢迎你探索在这里的职业生涯！
**你的机会**
现在所有部署AI的公司都面临同样的问题：他们无法看到AI在生产环境中的实际运行情况。New Relic正在构建解决方案，即AI可观测性，这是公司最重要的战略举措之一。我们像一家初创公司一样运营这个项目：小团队、快速迭代、直接的高管支持，并有明确的交付要求。作为该计划的高级产品经理和业务负责人，你将从愿景阶段推进到GA（一般可用性），然后继续推动GA之后的工作，而大多数真正的工作实际上发生在这一阶段，你会直接与世界上一些最大的AI部署进行合作。
**你将负责**
- 负责AI可观测性的路线图和业务成果的追踪（采用率、留存率、扩展率），以及纯粹产品之外的工作部分：定价讨论、高管汇报和跨职能的升级处理。
- 同时推动多个工程和设计团队朝着统一的产品愿景前进，而无需对他们有正式的管理权限。
- 直接与关键企业客户合作，包括他们的平台和基础设施团队，共同决定如何安全地操作AI，并迅速将他们在大规模部署中遇到的问题转化为产品需求。
- 亲自构建原型，使用代理式AI工作流，确保想法在投入工程开发前就经过压力测试。
- 在高管战略和优先级决策中代表AI可观测性，并在优先级冲突时做出权衡决策。
- 推出GA版本，然后持续迭代：定价、包装以及GA客户上线后要求的下一波功能。
**此职位要求**
- 8年以上产品管理经验，包括从早期愿景到GA及后续增长阶段的产品领域管理经验。
- 有作为高级个人贡献者推动跨团队成果的经验，且没有正式的管理权限。
- 有直接与企业客户合作的实证经验，
查看英文原文
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
**Your opportunity**
Every company shipping AI right now has the same problem: they can't see what their AI is actually doing in production. New Relic is building the answer, AI Observability, and it's one of the company's top strategic initiatives. We're running it like a startup inside the company: small teams, fast iteration, direct executive sponsorship, and a mandate to ship. As the Principal Product Manager and business owner of this initiative, you'll take it from vision through GA, then keep pushing past GA, where most of the real work actually happens, working directly with some of the largest AI deployments in the world.
**What you'll do**
- Own the AI Observability roadmap and the business outcomes leadership tracks (adoption, retention, expansion), plus the parts of the job that aren't purely product: pricing conversations, exec reporting, and cross-functional escalations.
- Drive multiple engineering and design teams in parallel toward a coherent product vision, without formal authority over them.
- Partner directly with strategic enterprise customers, including their platform and infra teams deciding how to operationalize AI safely, and turn what breaks at their scale into product requirements fast enough to matter.
- Build working prototypes yourself using agentic AI workflows, so ideas get pressure-tested before engineering time is committed to them.
- Represent AI Observability in executive strategy and prioritization decisions, and make the tradeoff calls when priorities conflict.
- Ship to GA, then keep iterating: pricing, packaging, and the next wave of features GA customers ask for once they're live.
**This role requires**
- 8+ years of product management experience, including ownership of a product area from early vision through GA and post-GA growth.
- Experience operating as a senior individual contributor who drives outcomes across teams without formal management authority.
- Demonstrated experience partnering directly with enterprise customers on production AI or LLM systems: tracing, evaluation, governance, cost, or failure modes at scale.
- Regular, current use of multiple concurrent AI agents in your own work, run asynchronously and backed by a verification process you trust instead of manual line-by-line review.
- Experience representing a product area in executive-level strategy and prioritization discussions.
- We're not asking whether you use AI tools. We're asking how far along you are, and we mean it as a hard line, not a preference. This shows up across the whole job, not just code: specs, prototypes, evaluation, research, even parts of go-to-market. Work that used to take a team weeks should now happen in the background while you're on the next thing, and your backlog should show it.
**Bonus points if you have**
- Prior experience in observability, APM, security, or developer tools.
- Experience sitting in customer escalations at the VP or CTO level.
- A public track record (writing, talks, open source) of how you personally use agentic AI workflows.
- You've built or shaped the verification and review systems your team trusts to run AI agents at scale, not just operated inside systems someone else built.
Please note that visa sponsorship is not available for this position.
#LI-GK1 #LI- _Remote_
The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.
Estimated Base Pay Range
$193,000—$241,000 USD
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
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**Our hiring process**
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