客户支持代表 I
Customer Support Representative I
薪酬：
24.00美元
客户支持代表I的职责是协助处理客户请求，根据需要将客户引导至相应部门，获取并记录口头或书面授权，并将收到的文件附加到相应的案件中。客户支持代表I仍在该职位上成长，需要一些监督。
职责和责任：
- 以及时且专业的方式为客户提供支持。
- 通过至少一种渠道获取内部请求，回应客户的需求，或将其引导至合适的人员。
- 在Ambry系统中完整、详细地记录客户互动。按照要求维护跟进工作清单
- 审核、识别并适当处理文件。
- 了解关于Ambry产品和流程的常见问题，必要时利用资源。
- 在Ambry系统中完整、详细地记录客户互动。
展示以下技能和能力中的两项或更多：
- 整理并把文件附加到相应的案件中。
- 实时与客户沟通。
- 部门间沟通与协调。
- 初步的计费和保险知识。
- 向内部人员传达对Ambry产品和系统的中级理解
教育和知识：
- 拥有高中文凭或更高学历（本科学位优先，但非必需）
- 有医疗或临床实验室经验者优先
隐私通知
要查看Ambry的隐私通知，请点击此处：
要查看加州隐私通知，请点击此处：加州隐私通知 | Ambry Genetics
要查看UKG隐私通知，请点击此处：加州隐私通知 | UKG
平等机会雇主
该雇主需根据联邦就业法律通知所有申请者其权利。如需更多信息，请查看劳工部的《了解您的权利》通知。
最初发布于喜马拉雅山
查看英文原文
Compensation:
$24.00
The goal of the Customer Support Representative I is to assist with client requests, direct clients to the proper department as needed, retrieve and document verbal or written authorizations, and attach incoming documents to corresponding cases. The Customer Support Representative I is still growing within the role and requires some supervision.
DUTIES AND RESPONSIBILITIES:
- Provide support to clients in a timely and professional manner.
- Retrieve inbound requests through a minimum of one channel, respond to the client's needs, or direct them to the appropriate party.
- Document client interaction within Ambry systems completely and thoroughly. Maintain follow-up work lists as assigned
- Review, identify, and process documents appropriately.
- Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed.
- Document client interaction within Ambry systems completely and thoroughly.
Demonstrates two or more of the following skills and abilities:
- Organize and attach documents to its corresponding case.
- Real-time direct client communication.
- Inter-departmental communication and coordination.
- Preliminary billing and insurance knowledge.
- Communicate intermediate knowledge of Ambry products and systems to internal
EDUCATION AND KNOWLEDGE:
- Possesses a high school diploma or higher (Bachelor's degree preferred, but not required)
- Previous experience in health care or clinical laboratory preferred
PRIVACY NOTICES
To review Ambry’s Privacy Notice, Click here:
To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics
To review the UKG privacy notice, click here: California Privacy Notice | UKG
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Originally posted on Himalayas