客户经理 - 医药行业
Client Services Manager - Pharma
客户经理（CSM）负责带领招聘团队，为一个或多个客户账户提供一流的服务，与关键客户联系人建立信任和牢固的关系，以实现人才招聘合作伙伴的目标。
职责和工作内容：
- 带领一支高绩效团队，提供以超越客户期望为重点的高质量服务。
- 为团队设定明确的绩效标准和目标。根据目标和绩效标准评估进展，主动解决差距。
- 为直属下属提供领导力和指导。
- 通过一对一会议、有明确议程的团队会议或其他定期接触点与直属下属保持定期沟通。提供即时反馈。
- 完成绩效管理流程，包括提供反馈并主动解决差距。
- 通过赢得信任、激励和激发卓越表现，营造积极包容的环境，鼓励协作和学习，为团队提供领导力。
- 展现出对客户组织的高度理解，并深入融入其中，包括与关键利益相关者建立牢固的关系和了解组织结构。
- 与内部Cielo团队和客户领导合作，确保新客户的成功实施。
- 开发招聘指标和分析，提供洞察并推动决策，包括入职时间、候选人老化情况、招聘成本、候选人和招聘负责人满意度调查、招聘人员生产率、候选人来源和雇佣情况等。
- 直接与招聘人员和招聘负责人合作，促进关系并建立信任。
- 管理项目、活动和营销活动，以建立候选人渠道并推动招聘策略以达成招聘目标。
- 带领团队制定全面的战略招聘计划，包括被动候选人拓展、招聘营销计划以及使用前沿招聘技术。
- 参加客户会议，分享更新和数据。讨论服务交付中的差距，并提出主动解决方案进行改进。
- 支持客户的招聘流程需求。
- 有效利用共享交付资源。
- 最大化利用Cielo资源以达成目标。
- 负责Cielo特定的指标报告和损益管理
- 推动标准化、持续改进和流程一致性
查看英文原文
The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.
Duties and Responsibilities:
- Lead a high performing team to provide high quality services focused on exceeding the expectations of clients.
- Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
- Provide leadership and coaching to direct reports.
- Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
- Complete performance management processes, including providing feedback and proactively addressing gaps.
- Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning.
- Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure.
- Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
- Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.
- Directly works with Recruiters and hiring leaders to foster relationships and build trust.
- Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
- Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
- Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate.
- Support recruitment process needs of clients.
- Leverage shared delivery resources effectively.
- Maximize the use of Cielo resources to meet goals.
- Responsible for Cielo-specific metric reports and P&L management
- Drive standardization, continuous improvement and consistency of processes and procedures.
- Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
- Other duties as assigned.
Supervisory Responsibilities
The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.
Position Requirement
Experience:
- Prior experience in a results-oriented TA role in talent acquisition or human resources.
- Experience coaching peers or managing a team.
- Pharmaceutical experience.
- Self-starter and naturally curious.
- Consulting skills and ability to drive process.
- Knowledge of OFCCP (US).
- Experience sourcing with various tools.
Exposure:
- Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools
- Strong proficiency in Microsoft Office Suite
Education:
· Bachelor’s degree in business, management, human resources, or related field, preferred
All your information will be kept confidential according to EEO guidelines.
Are you ready to accelerate your career? Join Cielo as a Client Services Manager! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!
Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.
Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at
Originally posted on Himalayas