资深软件工程师，语音代理
Staff Software Engineer, Voice Agent
关于Decagon
Decagon是领先的对话式AI平台，使每个品牌都能提供礼宾客户服务体验。
我们的技术使Avis Budget Group、Block的Cash App和Square、Chime、Oura Health以及Hunter Douglas等行业领先企业能够部署AI代理，以在语音、聊天、电子邮件、短信及其他所有渠道中实现个性化、令人满意的互动。
我们正在构建一个未来，客户体验将从客服工单和等待音乐转变为更快的解决方案、更丰富的对话和更深厚的关系。我们自豪地得到了世界级投资者的支持，他们与我们有着同样的愿景，包括a16z、Accel、Bain Capital Ventures、Coatue和Index Ventures，以及其他许多投资方。
我们是一家需要到办公室工作的公司，致力于共同追求卓越和速度。我们的价值观——“ Just Get It Done（只管完成）”、“Invent What Customers Want（创造客户想要的东西）”、“Winner’s Mindset（胜者心态）”和“The Polymath Principle（多面手原则）”塑造了我们团队的工作和成长方式。
关于团队
Voice Agent团队构建实时系统，使Decagon代理能够在我们的全渠道（电话、网页、移动端等）中进行自然对话。我们在语音理解、音频流、合成质量以及语音特有的执行逻辑方面开展工作，这些逻辑支持时间控制、节奏把握和响应式对话。
我们的系统必须在大规模下保持准确、响应迅速且稳定。语音是对话式AI中最具有技术挑战性的界面之一，我们的小团队负责这一整个能力的端到端开发。
关于职位
作为专注于Voice Agent的资深软件工程师，您将负责Decagon语音平台的架构和演进。您将推动跨多个季度的项目，以提升数百万次交互中的时间控制、响应速度、音频质量和可靠性。
您将与研究团队合作，集成下一代语音模型；与基础设施团队合作，突破延迟和性能的边界；与产品团队合作，为客户带来新的语音功能。您将帮助制定语音工程标准，指导高级工程师，并提高Decagon最重要的界面之一的技术标准。
在这个职位上，您将：
- 负责Decagon实时语音运行时的架构，并塑造其长期路线图
- 领导提升语音理解、合成质量和对话时间控制的项目
- 定义实时语音交互的可靠性、测试和可观测性标准
查看英文原文
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Voice Agent team builds the real-time systems that allow Decagon agents to carry natural conversations across our omnichannels (phone, web, mobile, etc). We work across speech understanding, audio streaming, synthesis quality, and the voice specific execution logic that enables timing, pacing, and responsive dialogue.
Our systems must remain accurate, responsive, and stable at scale. Voice is one of the most technically challenging surfaces in conversational AI, and our small team owns this entire capability end-to-end.
About the Role
As a Staff Software Engineer focused on Voice Agent, you will lead the architecture and evolution of Decagon’s voice platform. You will drive multi-quarter projects that improve timing, responsiveness, audio quality, and reliability across millions of interactions.
You will collaborate with Research to integrate the next generation of speech models, with Infra to push the boundaries of latency and performance, and with Product to bring new voice capabilities to customers. You will help set engineering standards for voice, mentor senior engineers, and raise the technical bar for one of Decagon’s most important surfaces.
In this role, you will
- Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap
- Lead initiatives that improve speech understanding, synthesis quality, and conversational timing
- Define reliability, testing, and observability standards for live voice interactions
- Build frameworks that make voice systems easy to debug, measure, and iterate on
- Mentor senior engineers and help expand the technical culture of the Voice group
Your background looks something like this
- 8+ years of engineering experience with significant technical leadership
- Expertise in real-time systems, streaming pipelines, or audio-based applications
- Ability to define architectural direction and lead cross-functional projects
- Strong debugging skills across audio, networking, and model-driven systems
- Experience mentoring engineers and influencing engineering standards
Even better if you have
- Experience with speech recognition or synthesis systems
- Experience with VAD, streaming protocols, or other real-time audio systems
- Experience designing or maintaining LLM-driven applications
- Experience optimizing performance for low-latency use cases
Compensation
$200K – $400K + Offers Equity
This range reflects the expected compensation for this role. Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States.
Benefits
We proudly offer the following benefits for our full-time employees:
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office to keep you at your best
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.