客户成功经理
Customer Success Manager
关于我们
Propel 构建技术来加强美国的社会安全网。我们设想一个未来，每个美国人都拥有让他们繁荣发展的工具和资源。
安全网的强度不仅取决于资金，还取决于交付方式。Propel 的存在是为了大幅改善政府福利的交付方式。管理 SNAP 福利、选择 D-SNP 计划或防止 EBT 盗用，应该像 Apple Pay 或 Netflix 一样无缝。
政府难以构建现代、可扩展的用户体验。我们能做到。
今天有超过 500 万美国人信任 Propel。我们的收入同比增长 35%，正在重新定义整个福利类别，包括医疗保险，围绕低收入美国人的实际需求进行革新。我们正在打造一家高增长、高潜力、可持续的营利性公司，其中影响力驱动收入。
职位描述
我们正在寻找一位以结果为导向的客户成功经理加入我们的广告业务部门，帮助各行各业的公司通过 Propel https://www.propel.app/ 应用程序有效地向低收入消费者营销。你将直接向客户成功总监汇报。
你将负责一个客户组合，建立牢固的客户关系并推动业绩达成收入目标。我们的合作伙伴发布与我们使命一致的产品和服务，帮助我们的用户度过一个月。这些合作是我们扩大影响力的核心部分：帮助我们的用户注册折扣家庭互联网和政府补贴的电话计划，推广杂货折扣和节省，以及帮助人们报名参加能源援助计划，仅举几例。
你将负责：
- 管理年收入 800 万至 2000 万美元的客户组合，具有强劲的增长潜力
- 为你的客户实施和优化营销活动，实现满足客户目标的出色成果
- 通过识别新投放位置和活动的机会，以及以优化现有活动的方式增加预算或定价，来扩大你的客户组合
- 通过与你的产品和技术同事合作，帮助我们构建更可扩展和高效的客户成功工具，改进我们的系统
- 作为客户的战略合作伙伴和主题专家，主动提供建议和指导，帮助他们实现接触低收入消费者的既定目标
- 负责你所处垂直领域的商业策略，制定 GTM 策略，确保我们有完整的市场进入计划
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ABOUT US
Propel builds technology that strengthens the social safety net in America. We envision a future where every American has the tools and resources they need to thrive.
The safety net’s strength depends not just on funding, but delivery. Propel exists to dramatically improve how government benefits are delivered. Managing SNAP benefits, picking a D-SNP plan, or protecting against EBT theft should feel as seamless as Apple Pay or Netflix.
Governments struggle to build modern, scalable user experiences. We don’t.
Over 5 million Americans trust Propel today. We’ve grown revenue 35% YoY and are reinventing entire benefit categories, including Medicare, around the real needs of low-income Americans. We’re building a high-growth, high-ceiling, sustainable for-profit company where impact drives revenue.
THE ROLE
We’re looking for a results-oriented Customer Success Manager to join our advertising business unit, helping companies in a variety of sectors effectively market to low-income consumers via the Propel https://www.propel.app/ app. You’ll report directly to the Director of Customer Success.
You’ll manage a portfolio of accounts, developing strong customer relationships and driving growth toward a revenue target. Our partners advertise mission-aligned products and services that help our users make it through the month. These partnerships are a core part of how we scale our impact: helping our users sign up for discounted home internet and government-subsidized phone plans, promoting grocery discounts and savings, and enrolling people in energy assistance programs, just to name a few.
You’ll be responsible for:
- Owning a portfolio of accounts generating $8-$20 million in annual revenue, with strong growth potential
- Implementing and optimizing marketing campaigns for your accounts, delivering great results that meet your customers’ goals
- Growing your portfolio by identifying opportunities to sell new placements and campaigns and increase budgets or pricing in ways that optimize existing campaigns
- Helping us build more scalable and efficient Customer Success tools by partnering with your product and tech counterparts to improve our systems
- Serve as a strategic partner and subject matter expert for customers, proactively offering recommendations and guidance to help them achieve their goals in reaching lower-income consumers
- Owning the commercial strategy for your vertical, building out a GTM strategy, ensuring we have the materials and story needed to sell, and partnering internally to optimize placements and campaigns for your vertical
- Proactively sharing learnings with teammates to improve our collective understanding of industry trends and best practices
Requirements:
- 8+ years of enterprise customer success or account management experience
- Experience with digital marketing at either a publisher, agency, or advertiser
- Exceptional written and oral presentation and communication skills. You’ll spend a lot of time in front of your customers
- Strong problem-solving and project management abilities. You’ll be responsible for campaign troubleshooting, launch timelines, experimentation management
- Demonstrated ability to juggle competing priorities and navigate ambiguity
- Strong attention to detail and comfort navigating technical systems - you’ll be responsible for implementing new campaigns, analyzing performance data, and identifying optimization opportunities
- Excellent relationship-building skills, with a demonstrated ability to quickly build trust internally and externally
- Passion for building a business with a strong social mission at the intersection of private and public sectors
- Willingness to travel to conduct strategic planning sessions with key accounts at least once per quarter
At Propel, you'll enjoy:
- Meaningful work and a strong shared sense of mission
- Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn
- All-company retreats and team on-sites roughly twice per year
- 20 Days of PTO
- 4% 401K match
- $10k lifetime fertility expense reimbursement via Carrot Fertility
- Excellent Medical, Dental and Vision insurance options
- Free access to Ginger mental health, Gympass, Headspace, One Medical, Rightway, Sofi, and Spring Health
- Propel believes that everyone should be compensated fairly and equitably. We set our salary ranges using compensation data from hundreds of NYC-based startups at our stage. Additionally, pay is not determined based on location. Compensation for this position includes base salary and a performance-based bonus. The expected base salary for the role is $120,000 - $170,000. The bonus is a combination of individual and team revenue performance. The total on-target earnings (OTE) is $132,000 - $187,000. There is potential for a larger bonus if individual and/or team revenue targets are exceeded. Equity and excellent benefits come with this position as well!
Additional Considerations:
- We are committed to building a diverse and inclusive team, and welcome applicants from all backgrounds and abilities.
- We're currently accepting applications from the states we have an established entity, which includes California, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Utah, Virginia, and Washington.
More About Propel
We believe that Americans with limited income deserve modern, respectful, and effective experiences around their government benefits and money. Unfortunately, the status quo often fails to treat them as first-class citizens in their daily interactions around the social safety net and financial services. The tech industry hasn’t pulled its weight in solving the problems faced by low-income Americans.
Propel’s mission is to change that. We’ve built Propel, the single most popular app in the country built specifically for low-income Americans. Over 5 million families each month use Propel to seamlessly manage their government benefits (programs like SNAP, commonly known as food stamps)and save and earn money. Propel has been recognized by the White House, featured on the front page of the NYTimes, and carries over 500,000 five star reviews.
Propel is a for-profit, venture-backed company that holds its social mission at its core. We’re proud to be supported by a blend of nonprofits, impact investors, and world-class investors, including the Robin Hood Foundation, Andreessen Horowitz, Nyca Partners, Financial Health Network, JPMorganChase, Kevin Durant, Serena Williams, and Nas.
Join us, and let's build something amazing together!