医保顾问
Medicare Advisor
关于我们
Propel 构建技术来加强美国的社会安全网。我们设想一个未来，每个美国人都拥有让他们茁壮成长的工具和资源。
安全网的力量不仅取决于资金，还取决于交付方式。Propel 的存在是为了大幅改善政府福利的发放方式。管理 SNAP 福利、选择 D-SNP 计划，或防止 EBT 盗用，应该像 Apple Pay 或 Netflix 一样无缝。
政府难以构建现代、可扩展的用户体验。我们能做到。
今天，超过 550 万美国人信任 Propel。我们的收入同比增长 35%，正在重新定义整个福利类别，包括医保，围绕低收入美国人的实际需求进行革新。我们正在打造一家高增长、高潜力、可持续的营利性公司，其中影响力驱动收入。
关于该职位
Propel 服务大约 100 万名符合医保资格的用户，其中大多数也符合医疗补助资格。我们正在打造首个基于应用的经纪平台，专注于帮助“双 eligibles”（同时享有医保和医疗补助的美国人）注册医疗计划。我们专攻双 eligibles 特殊需求计划（D-SNPs），并计划在 2026 年扩展到 30 个州，未来 24 个月内将进入更大的医保市场。作为医保顾问，你将成为一位值得信赖的专家，帮助用户比较医保计划，自信地注册，并最大化他们的医疗福利。你还将与我们的 EPD（工程、产品、设计）团队合作，优化我们如何帮助用户应对政府医疗保健服务。
该职位需要一位能够在日常工作中熟练使用 AI 工具的人，用于研究计划、起草沟通内容、总结复杂信息并提高个人效率。你应该是一个热情且有能力使用现代 AI 工具的用户。
你将负责
- 回复用户关于 D-SNPs、传统医保、医保优势计划和医疗补助的咨询，通过应用内聊天（主要）和电话（次要）提供专业指导和支持。
- 使用 AI 驱动的工具高效研究计划详情、比较覆盖选项，并为用户提供复杂的法规信息摘要。
- 采用以用户为中心的方法，优先考虑用户需求并超越服务期望。
- 对医保优势计划进行全面比较，确保用户根据自身具体需求了解其医疗保障选项。
- 教育用户了解资格要求
查看英文原文
ABOUT US
Propel builds technology that strengthens the social safety net in America. We envision a future where every American has the tools and resources they need to thrive.
The safety net’s strength depends not just on funding, but delivery. Propel exists to dramatically improve how government benefits are delivered. Managing SNAP benefits, picking a D-SNP plan, or protecting against EBT theft should feel as seamless as Apple Pay or Netflix.
Governments struggle to build modern, scalable user experiences. We don’t.
Over 5.5 million Americans trust Propel today. We’ve grown revenue 35% YoY and are reinventing entire benefit categories, including Medicare, around the real needs of low-income Americans. We’re building a high-growth, high-ceiling, sustainable for-profit company where impact drives revenue.
ABOUT THE ROLE
Propel serves approximately 1M users who are Medicare eligible, most of whom are also Medicaid eligible. We are building the first-ever app-based brokerage focused on helping "duals" (Americans on Medicare and Medicaid) enroll in healthcare plans. We specialize in Dual Eligible Special Needs Plans (D-SNPs) and are expanding to 30 states in 2026, with plans to move into larger Medicare markets over the next 24 months. As a Medicare Advisor, you will be a trusted expert, helping users compare Medicare plans, enroll with confidence, and maximize their healthcare benefits. You will also collaborate with our EPD (engineering, product, design) team to refine how we support users in navigating government healthcare.
This role requires someone who is comfortable using AI tools in their daily work to research plans, draft communications, summarize complex information, and improve personal productivity. You should be an enthusiastic and capable user of modern AI-powered tools.
WHAT YOU'LL DO
- Respond to incoming inquiries from users regarding D-SNPs, Traditional Medicare, Medicare Advantage plans, and Medicaid, providing expert guidance and support via in-app chat (primary) and phone (secondary).
- Use AI-powered tools to efficiently research plan details, compare coverage options, and synthesize complex regulatory information for users.
- Apply a user-centric approach, prioritizing user needs and exceeding service expectations.
- Conduct comprehensive comparisons of Medicare Advantage plans, ensuring users understand their options for healthcare coverage based on their specific needs.
- Educate users on eligibility requirements, enrollment processes, and Medicare compliance, helping them navigate the complexities of healthcare regulations.
- Execute enrollment applications accurately, providing users with critical information about deadlines and ongoing actions needed to sustain their coverage effectively.
- Maintain appointments with multiple insurance carriers across 30+ states and ensure compliance with licensing requirements as Propel expands its D-SNP footprint.
- Collaborate with product, design, and engineering teams to improve app functionality, offering insights from user interactions and enrollment experiences.
- Leverage AI tools to draft user communications, create summaries, and identify patterns in user inquiries that can inform product improvements.
- Offer constructive feedback to enhance user and agent experiences within the application workflow.
- Flex outside of core D-SNP advisory as needed, supporting broader Medicare enrollment efforts, general app CX, and other team initiatives as we scale into new states and markets.
THIS ROLE MIGHT NOT BE THE RIGHT FIT IF
We believe in being upfront so you can make the best decision for yourself. Propel is a startup, and our healthcare team is still building many of the processes and playbooks that larger organizations already have in place. That is exciting, but it is not for everyone, and that is completely okay.
This role may not be the right fit if:
- You prefer a structured environment with established workflows and detailed guidance for every situation. We are still writing the playbook here.
- You do best with consistent, close oversight before taking action. Our team operates with a high degree of autonomy and trust.
- You are looking for a role where the scope of your work is unlikely to change. We are growing fast, expanding into new states, and adapting constantly.
- You are not comfortable using technology or AI tools as part of your daily workflow. We are a tech company at our core, and our advisors work alongside AI every day.
There is nothing wrong with any of these preferences. We share this because we want you to succeed, and setting clear expectations is part of how we do that.
REQUIRED QUALIFICATIONS
- Fast learner with a strong interest in developing expertise in Medicare/Medicaid nationwide.
- Comfortable using AI tools (such as ChatGPT, Claude, or similar) in daily work for tasks like research, drafting, and problem-solving. Willingness to learn and adopt new AI-powered tools as they are introduced.
- Able to handle complex user inquiries and multitask while receiving information from a user, including researching health plans and concepts.
- Quickly develops credibility with users, demonstrating an aptitude for active listening, deep knowledge in the area you are advising them on, and providing confident consultations.
- Have or are willing to obtain an active broker/agent health insurance license in your home state and additional non-resident state licensure (company-sponsored).
- Willing to complete training and take tests relevant to getting appointed by health insurance carriers.
- Excellent communication skills with the ability to explain complex concepts simply.
- A comprehensive understanding of the difficulties faced by low-income Americans and a dedication to offering compassionate and tailored assistance.
- From October 15th through December 7th (the Annual Enrollment Period), refrain from taking vacation and be able to take phone/chat shifts on the weekends (likely 1 day/weekend during that period).
- Must pass a background check as part of the hiring process.
BONUS
- Fluency in Spanish.
- Prior experience in healthcare, insurance, benefits counseling, or customer service roles.
- Experience working at a startup or tech company.
AT PROPEL, YOU'LL ENJOY
- Meaningful work and a strong shared sense of mission
- Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn. The team meets in-person for optional retreats.
- 20 Days of PTO
- 4% 401K match
- $10k lifetime spend towards Carrot Fertility
- Excellent Medical, Dental and Vision options
- Other health and mental health focused benefits and perks
- Propel believes that everyone should be compensated fairly and equitably. We set our salary ranges using compensation data from hundreds of NYC-based startups at our stage. Additionally, pay is not determined based on location. Compensation for this position includes base salary and a performance-based bonus. The expected base salary for the role is $70,000 - $80,000.
Additional Considerations:
- We are committed to building a diverse and inclusive team, and welcome applicants from all backgrounds and abilities.
- Interview Accommodations: Propel is committed to providing reasonable accommodations throughout the interview process. If you need accommodations due to a disability or medical condition (such as additional time or accessibility support), please let us know as early as possible so we can support you appropriately.
- We're currently accepting applications from the states we have an established entity, which includes California, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Virginia, and Washington.
- Background Check Requirement: For roles with access to confidential employee or customer information, a background check may be conducted following a conditional offer. All background checks are handled in accordance with applicable laws, including the Fair Credit Reporting Act (FCRA).
More About Propel
Propel is a technology company that’s strengthening the social safety net for people who receive government benefits. Over 5 million Americans trust the free, modern Propel app to manage their government benefits, save money, and get updates when their benefits change. We’ve also partnered with renowned institutions and organizations like Vote.org, GoFundMe, and GiveDirectly.
Propel is a for-profit, venture-backed company that holds its social mission at its core. We're proud to be supported by a blend of nonprofits, impact investors, and world-class investors including the Robin Hood Foundation, Andreessen Horowitz, Nyca Partners, Financial Health Network, JPMorganChase, Kevin Durant, Serena Williams, and Nas.
Learn more about our impact from the press
Fintech Company Propel Announces $10 Million Fund For Food Stamp https://www.forbes.com/sites/juliegoldenberg/2025/10/30/fintech-company-propel-announces-10-million-fund-for-food-stamp-recipients-affected-by-government-shutdown/
Late Show With Stephen Colbert http://linkedin.com/posts/givedirectly_help-feed-snap-families-missing-their-benefits-activity-7391501043743870977-UeOM?utm_source=share&utm_medium=member_desktop&rcm=ACoAAA1BqiYB0lii8Gct_U9ZZcrAcq9V9vnIZuU
How to Propel the Fight Against Poverty in America https://www.youtube.com/watch?v=VJpjAwxAciA
How Tech is Helping Poor People Get Government Aid https://www.nytimes.com/2021/12/08/us/politics/safety-net-apps-tech.html?partner=slack&smid=sl-share
How one tech startup is giving cash to SNAP recipients https://www.npr.org/2025/11/04/nx-s1-5587728/snap-shutdown-propel-tech-startup-cash-donations
Recipients Affected By Government Shutdown https://www.forbes.com/sites/juliegoldenberg/2025/10/30/fintech-company-propel-announces-10-million-fund-for-food-stamp-recipients-affected-by-government-shutdown/
How hunger relief groups say you can help feed your neighbors during the shutdown and beyond https://apnews.com/article/food-banks-snap-benefits-freeze-3c232305bfe0fbaea9efc795c8c07a99
Join us, and let's build something amazing together!