社交电商负责人 | 人才库
Account Lead, Social Commerce | Talent Pool
关于Darkroom
Darkroom是领先的下一代增长营销公司，正在打造明天的品牌。自2017年成立以来，我们致力于重新定义现代机构的可能，用为速度、智能和可衡量的影响而设计的模式，取代传统广告巨头的惯性。
在核心上，Darkroom是一家由Shadow驱动的人类服务公司，Shadow是一个通用的AI商务层，将高管级战略与专有的代理技术相结合。这种融合使我们的团队能够通过增强创意产出、运营效率和收入生成，在客户旅程的每个阶段实现超额回报。
我们的业绩不言自明：在电子商务市场、媒体网络、DTC生态系统和社会电商平台上推动了数十亿美元的可归因收入。每一次合作都输入到我们的专有数据基础设施中，从而形成一个持续的反馈循环，加速增长，提高利润率，并在我们的客户组合中产生复利效应。
最初只是一个精品设计工作室，如今已经发展成为美国增长最快的私人公司之一（Inc. 5000）以及2020年代最有效的绩效媒体机构之一（Varos）。我们的创始人因在科技、营销和广告交汇处的进展而被福布斯30岁以下精英榜收录，巩固了Darkroom在媒体创新未来中的关键角色。
请注意：目前我们并未积极招聘此职位；我们正在为即将开放的未来机会建立人才库。优秀候选人可能会在我们团队继续扩展时被主动联系。
关于该职位
Darkroom正在扩展其社交电商业务，并寻求一名TikTok Shop客户主管，负责管理我们不断增长的TikTok Shop品牌客户的客户关系、表现和日常执行。
作为客户主管，您将是您品牌的首要合作伙伴——将目标转化为可操作的计划，协调跨职能团队，并确保活动精准交付。您将与策略师、创作者经理和付费媒体紧密合作，在快速发展的、以创作者为中心的电商环境中实现可衡量的GMV增长和运营卓越。
这个职位适合一位高度有条理、熟悉平台、以客户为导向，并准备好在Darkroom构建下一代社交电商能力中发挥关键作用的人。
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ABOUT DARKROOM
Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.
At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.
Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.
What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom’s role as a defining player in the future of media innovation.
Please note: We are not actively hiring for this role at the moment; we are building a talent pool for future opportunities we anticipate opening soon. Strong candidates may be contacted proactively as our team continues to expand.
ABOUT THE ROLE
Darkroom is expanding its Social Commerce practice and seeking an Account Lead, TikTok Shop to manage client relationships, performance, and day-to-day execution for our growing portfolio of TikTok Shop brands.
As an Account Lead, you’ll be the primary partner for your brands—translating goals into actionable plans, coordinating cross-functional teams, and ensuring campaigns ship with precision. You’ll work closely with Strategists, Creator Managers, and Paid Media to deliver measurable GMV growth and operational excellence in a fast-moving, creator-driven commerce environment.
This role is ideal for someone who is highly organized, platform-savvy, client-driven, and ready to play a critical role in building the next-generation social commerce capability at Darkroom.
WHAT YOU’LL DO
- Own Day-to-Day Client Management: Serve as the primary point of contact for TikTok Shop clients; maintain tight alignment on goals, performance, and account needs.
- Drive Performance Execution: Partner with Strategy and Creator teams to manage product seeding, affiliate activation, campaign rollout, and in-platform optimizations.
- Monitor & Translate Performance: Track GMV, campaign KPIs, and affiliate outputs; distill insights into clear next steps and escalate risks proactively.
- Operational Command: Ensure all deliverables—creator briefs, product lists, content approvals, reporting—are shipped with accuracy and speed.
- Creator & Platform Fluency: Leverage knowledge of TikTok Shop mechanics, creator dynamics, and algorithmic behavior to support smarter execution and client education.
- Cross-Functional Coordination: Work closely with internal partners (Creative, Creator, Paid Media, Strategy) to ensure cohesive execution and strong client outcomes.
- Account Expansion Support: Identify trends, gaps, and opportunities to help leadership create upsell pathways and strengthen account value.
- Quality Control: Uphold Darkroom’s performance and communication standards across every client interaction and internal workflow.
YOU SHOULD APPLY IF THIS SOUNDS LIKE YOU
- You have 2–4 years in account management, influencer/social commerce, or performance marketing roles.
- You have hands-on TikTok Shop experience (minimum 6–12 months) managing or supporting product, affiliate, or creator workflows.
- You thrive in fast-moving, execution-heavy environments and have a bias toward precision and ownership.
- You know how to manage multiple workstreams, synthesize data, and guide clients with clarity.
- You’re proactive, curious, analytically sharp, and energized by platform-native commerce.
- You hold yourself to a high standard and want to grow into a senior client leader within a high-performance environment.
WHAT IT'S LIKE TO WORK AT DARKROOM
Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.
We believe in autonomy with accountability, truth over comfort, and outcomes over optics.
- Unlimited PTO + US holidays: Rebooting is part of the work. Take the time you need to stay sharp.
- Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.
- Health & Wellness: Company-sponsored medical, dental, and vision coverage.
- Finances, growth, and retirement: Darkroom offers a robust 401(k) program with company match and profit-sharing opportunities to help you save and grow as the company grows.
- Parental Leave: Flexible parental leave to support new parents during this important transition.
- Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.
COMPENSATION
Compensation Range: $105,000 – $132,000 base salary per year + performance bonus eligibility
This range represents the minimum and maximum compensation Darkroom reasonably and in good faith believes it would pay for this role at the time of posting. Actual compensation will be determined based on relevant experience, skills, qualifications, geographic location, and internal equity.
This role may also be eligible for additional compensation, including discretionary bonuses, equity, and benefits.
Equal Opportunity Statement
Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.