IT支持分析师 II
IT Support Analyst II
我们是谁以及我们做什么：
Radiology Partners通过其附属诊所，是美国领先的放射科实践机构，为全国各地的医院和其他医疗机构提供服务。作为由医生领导和拥有的实践机构，我们的使命是通过在临床价值、技术、服务和经济方面进行创新，来改变放射学，同时提升放射学和放射科医生在医疗保健中的作用。通过经过验证的医疗服务模式，Radiology Partners为患者提供一致的高质量护理，同时为我们服务的医院、诊所、影像中心和转诊医生带来更高的价值。
职位概述：
- 为使用Radiology Partners系统的终端用户提供IT支持，包括解决台式电脑、移动设备、VPN连接和值班支持的问题
- 管理用户访问、事件、服务中断和停机时间，以确保一致且可靠的终端用户体验
- 分析HL7消息和重复出现的系统问题，与内部和外部资源合作，实施永久性解决方案
- 记录并沟通IT流程，包括操作指南和停机程序，以支持培训并填补知识空白
- 使用工单系统记录问题、解决方案，并与客户和内部团队有效沟通
期望的专业技能和经验：
- 计算机科学、信息技术或相关领域的学士学位优先
- 在医疗IT环境中有经验，包括PACS系统和放射科工作流程
- 熟练掌握软件安装、配置、故障排除、硬件、网络和语音录入系统（如PowerScribe）
- 强大的客户服务技能，具备批判性思维和创造性解决问题的能力
- 有医疗IT经验，能够提供有效的值班支持
为什么选择Radiology Partners：
- 竞争性的福利包——入职当月即可享受，提供分层选项供选择
- 薪资评估、职业发展机会
- 灵活的远程工作安排
- 丰厚的带薪休假计划和带薪节假日
- 连续五年被评为“最佳工作场所”
更多信息：
薪酬：
该职位的薪资范围为62,400至75,000美元。最终决定可能根据多种因素而有所不同，包括但不限于教育背景、工作经验、认证和地理位置。
查看英文原文
WHO WE ARE AND WHAT WE DO:
Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
POSITION SUMMARY:
- Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support
- Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience
- Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions
- Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps
- Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred
- Experience supporting healthcare IT environments, including PACS systems and radiology workflows
- Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe
- Strong customer service skills with critical thinking and creative problem-solving abilities
- Prior Healthcare IT experience with the ability to provide effective on-call support
WHY RADIOLOGY PARTNERS:
- Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
- Compensation Reviews, Career Growth Opportunities
- Flexible Remote Schedules
- Generous PTO Plans and Paid Holidays
- Proudly Certified as a Great Place to Work for Five Consecutive Years
FOR MORE INFORMATION:
COMPENSATION:
The salary range for this position is $62,400 - $75,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location, etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health and wellness coverage options, 401(k) benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify.
BEWARE OF FRAUDULENT MESSAGES: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email to notify our team.
Originally posted on Himalayas