解决方案工程师

😎 Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About The Role
​​As a Solutions Engineer, you are the technical powerhouse behind the Quantum Metric sales team. You will masterfully blend deep product expertise with a strategic, consultative approach to guide prospective customers from initial discovery to a signed deal. You will be the trusted advisor who bridges the gap between complex customer challenges and our industry-leading solutions. In this pivotal role, you will:
 
Architect Solutions: Partner with Account Executives to understand a prospect's critical business issues and design tailored, value-driven demonstrations that showcase the unique power of Quantum Metric.
Drive Technical Wins: Lead the entire technical validation process, from discovery and solution design to executing successful Proof of Concepts (POCs) that secure the confidence of both business and technical stakeholders.
Act as the Expert: Serve as the go-to subject matter expert on our platform and the competitive Customer Experience landscape for customers, partners, and internal teams.
Be a Trusted Advisor: Articulate complex technical concepts and business value to a wide range of audiences, from C-level executives to hands-on engineers, establishing yourself as a credible and reliable partner.

🔧 Responsibilities
Strategic Advisory: Guide the technical strategy for enterprise sales cycles across EMEA, from initial discovery to closing
Solution Design: Create tailored demonstrations and narratives that align Quantum Metric’s platform with high-level business outcomes
POC Execution: Lead complex proof-of-concepts, defining success criteria and quantifying measurable business value
Technical Architecture: Translate customer needs into scalable solution architectures and clear value propositions
Cross-Functional Partnership: Collaborate with Account Executives on deal orchestration and coordinate with Product/Engineering to ensure smooth post-sales onboarding
Market Influence: Support RFP responses and provide structured customer feedback to influence the product roadmap

💡 Requirements
Linguistic Skills: Professional level fluency in Spanish is a plus
Experience: 4+ years in Enterprise Pre-Sales/Solutions Engineering within the SaaS or software sector
Sales Acumen: Proven success supporting complex, multi-layered sales cycles for large enterprise organizations
Stakeholder Management: Ability to engage both technical teams (architects/developers) and C-suite executives (CIO/CDO)
Technical Depth: Hands-on experience with web technologies (JavaScript, HTML, CSS) and ROI-based solutioning
Communication: Exceptional storytelling and presentation skills tailored for diverse corporate environments
Agility: Strong organizational skills to manage multiple strategic deals and a willingness to travel 20–25%

Preferred Qualifications

Experience in Digital Experience Analytics or CXM platforms
Familiarity with agentic AI, enterprise data architecture, or tagging strategies
Background in high-growth SaaS or digital transformation consulting
Linguistic Skills: Proficiency in English and Spanish a plus

🏆 Perks and Benefits
This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.

Group benefits
Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.
Discounts on Pet Insurance
401k (with employer match) and Options / Equity 
13 company holidays
Unlimited Paid Time Off 
Sick leave
Parental/Adoption Leave

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.
Promotional opportunities 
Rewards and recognition programs 
Robust onboarding and training program
One-time stipend for work-at-home employees
Monthly business expense stipend
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral Program 
Lead Referral Program
MacBook and awesome swag delivered to your door
Encouraging and collaborative culture 
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
 
🐉 About Quantum Metric
As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives.

Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Applicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/

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