技术客户成功经理（SaaS）
Technical Customer Success Manager (SaaS)
加入Hire Hangar，与快速发展的全球公司合作，同时建立长期职业发展。
职位名称：技术客户成功经理（SaaS）
地点：远程办公
时区：美国时区（EST–PST），核心工作时间与EST一致
汇报对象：执行领导层
职位概述
技术客户成功经理通过以技术驱动的播客和内容分发服务，确保客户实现可衡量的成果。这个职位适合喜欢在客户、技术和运营交叉领域工作的人员。你将指导客户完成入职、采用和持续成功的过程，同时利用技术知识支持可扩展、可重复的服务交付。
主要职责
- 管理客户生命周期，从入职到续约
- 作为值得信赖的顾问，结合业务背景和技术理解
- 将客户需求转化为文档化的流程、工作流和服务行动
- 使用平台指标、报告和集成进行数据驱动的对话
- 主动解决问题，清晰专业地管理期望
- 与内部团队合作，确保技术执行与客户目标一致
- 收集反馈、成功案例和持续改进的机会
所需资格
- 2–4年客户成功、技术客户管理或SaaS支持经验
- 具备SQL和Python的基础知识，能够讨论逻辑、查询或数据流
- 在科技或SaaS公司环境中有工作经验
- 必须条件：有远程工作经验，熟练使用远程协作工具（Slack、Zoom、Google Workspace、Asana或类似工具），并有支持美国或英国客户的经验。没有此背景的候选人将不被考虑。
- 良好的沟通能力，具备客户面对面互动的信心
- 注重细节，具有结构化、系统导向的思维方式
优先资格
- 营销机构、营销技术或内容平台背景
- 使用自动化工具、CRM定制或报告的经验
- 熟悉播客、内容制作或B2B服务
工具与技术
- HubSpot CRM或同等工具
- SQL、Python（具备实际操作知识）
- Slack、Zoom、Calendly
- Zapier或自动化平台
请注意
必须完整填写申请表。
查看英文原文
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
JOB TITLE: TECHNICAL CUSTOMER SUCCESS MANAGER (SAAS)
Location: Remote
Time Zone: U.S. Time Zones (EST–PST), core hours aligned to EST
Reports To: Executive Leadership
ROLE OVERVIEW
The Technical Customer Success Manager ensures clients achieve measurable outcomes through a technology-driven podcast and content distribution service. This role is ideal for someone who enjoys working at the intersection of clients, technology, and operations. You will guide clients through onboarding, adoption, and ongoing success while leveraging technical knowledge to support scalable, repeatable service delivery.
KEY RESPONSIBILITIES
- Manage the full customer lifecycle from onboarding through renewal
- Act as a trusted advisor, combining business context with technical understanding
- Translate client needs into documented processes, workflows, and service actions
- Support data-driven conversations using platform metrics, reports, and integrations
- Proactively resolve issues and manage expectations with clarity and professionalism
- Partner with internal teams to align technical execution with client goals
- Capture feedback, success stories, and opportunities for continuous improvement
REQUIRED QUALIFICATIONS
- 2–4 years of experience in customer success, technical account management, or SaaS support
- Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
- Experience working within a tech or SaaS company environment
- Non-negotiable: Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients. Candidates without this background will not be considered.
- Strong communication skills and confidence in client-facing interactions
- Detail-oriented with a structured, systems-focused mindset
PREFERRED QUALIFICATIONS
- Background in marketing agencies, martech, or content platforms
- Experience with automation tools, CRM customization, or reporting
- Familiarity with podcasting, content production, or B2B services
TOOLS & TECHNOLOGY
- HubSpot CRM or equivalent
- SQL, Python (working knowledge)
- Slack, Zoom, Calendly
- Zapier or automation platforms
PLEASE NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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