专业领域专家 (SME)-运营
Subject Matter Expert (SME)-Operations
Sagility 将行业领先的科技与以转型为导向的流程管理服务，结合数十年的医疗健康领域专业知识，帮助客户更贴近其会员。公司通过临床、个案管理、会员参与、供应商解决方案、支付准确性、理赔成本控制和分析等服务，优化整个会员/患者体验。Sagility 在5个国家拥有超过25,000名员工。
职位名称：
资深专家（SME）-运营职位描述：
资深专家（SME）需根据课堂职责，与指定的培训师/供应商和UHC支持团队合作。SME将积极参与课堂活动或所需任务，以协助并激励代理人员履行其职责。
职责和义务
- 在培训频道中设置并邀请学员、培训师和SME加入团队聊天
• 更新每日出勤跟踪表
- 监控学员登录Genesys/Pulse-未准备就绪代码
- • 参与并观察模拟练习和鱼缸测试
- • 观察并记录代理/学员行为
- • 向供应商/UHC支持提交每日总结
- • 协助/解决学员系统问题
- • 主动识别并按需提供帮助
资格要求
1. 必须是上一季返回的代理人员，在支持培训课堂前必须完成波次0或新员工培训。
2. 主管/教练，必须在支持培训课堂前完成波次0或新员工培训。
3. 培训师
最低教育和经验要求
• 高中文凭或同等学历
- 持有有效的居民健康保险销售代表执照
- • 有作为持牌销售代理处理来电或外拨电话的经验
- • 必须根据需要获得并保持非居民执照：AL、AZ、CA、FL、GA、IL、MO、NJ、NY、NC、OH、PA、TX、VA、WA
- • 在被分配到团队之前，必须成功完成由供应商主管或SME主持的模拟电话评估
- • 必须参加所有针对销售人员的初始和复习培训课程
- • 在销售环境中具有指导或辅导他人的经验为加分项
地点：
居家办公 美国美国最初发布于喜马拉雅山
查看英文原文
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Subject Matter Expert (SME)-OperationsJob Description:
The Subject Matter Expert (SME) is responsible to collaborate with assigned class Trainer/Vendor and UHC support in accordance with the classroom job responsibilities. The SME will actively be engaged in class participation and/or activities needed to assist and motivate agents in their role.
Duties and responsibilities
- Set up and invite Participants to team chats for learners, Trainers, and SMEs in Training Channel
• Update daily attendance tracker
- Monitor learner's login to Genesys/Pulse-Not Ready codes
- • Participate and observe in Simulated Practices and fishbowls
- • Observe and document agent/learner behavior
- • Submit daily Recap to Vendor/UHC support
- • Assist/troubleshoot learners with system issues
- • Proactively identifying and assisting as needed
Eligibility
1. Must be prior season returner Agents, must go through wave 0 or new hire training prior to supporting the training classroom.
2. Supervisor/Coach, must go through wave 0 or new hire training prior to supporting the training classroom.
3. Trainers
Minimum education and experience required
• High School Diploma or equivalent
- Active resident Health Insurance Producer License
- • Previous experience as a licensed sales agent handling inbound or outbound sales calls
- • Must obtain and maintain non-resident licenses as needed: AL, AZ, CA, FL, GA, IL, MO, NJ, NY, NC, OH, PA, TX, VA, WA
- • Must successfully complete a Simulated Call Assessment facilitated by a Vendor Lead or SME before being assigned to a team
- • Required to attend all initial and refresher training sessions assigned to sales agents
- • Experience coaching or mentoring others in a sales environment is a plus
Location:
Work@Home USAUnited States of AmericaOriginally posted on Himalayas