运营主管
Supervisor-Operations
Sagility 将行业领先的科技与以变革为导向的业务流程管理（BPM）服务，结合数十年的医疗健康领域专业知识，帮助客户更贴近其会员。公司通过临床、个案管理、会员参与、供应商解决方案、支付准确性、理赔成本控制和分析等服务，优化整个会员/患者体验。Sagility 在5个国家拥有超过25,000名员工。
职位名称：
运营主管职位描述：
销售教练将在推动销售团队绩效和发展的过程中发挥关键作用。该职位为销售人员和经理提供实际支持、培训和个性化指导，同时帮助塑造和强化最佳实践，开展有影响力的培训课程，并在销售组织中培养持续改进的文化。
职责和任务
- 为销售人员和经理提供个性化指导，包括发展计划和可操作的反馈
- • 分析绩效数据，识别趋势、障碍和改进领域
- • 与销售管理层合作，制定提升绩效和生产力的策略
- • 确保遵循既定的销售流程，并根据市场趋势和团队反馈提出改进建议
- • 支持工具和技术的实施，以提高销售效率
- • 作为销售人员报告问题和故障排除的第一线支持
- • 通过激励、协作和认可努力，营造积极、高能量的团队文化
技能和能力
- 强大的计算机技能，包括熟练操作多个系统并快速学习新工具
- • 熟练使用基于 Windows 的应用程序和用于虚拟协作和文档的云平台
- • 强大的口头沟通和人际交往能力
- • 在快节奏、绩效驱动的环境中快速适应的能力
- • 对细节高度关注，能够遵守合规和流程指南
- • 能够接受反馈并有效应用指导
- • 强大的组织和时间管理能力
最低教育和经验要求
• 高中文凭或同等学历
- 持有有效的居民健康保险代理执照
- • 有作为持牌销售代表处理来电或外拨销售的经验
- • 如需，在以下地区：AL、AZ、CA、FL、GA、IL、MO、NJ、NY、NC、OH，必须获得并保持非居民执照
查看英文原文
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Supervisor-OperationsJob Description:
The Sales Coach will be instrumental in driving the performance and development of the sales team. This position provides hands-on support, training, and personalized coaching to both sales representatives and managers while helping shape and reinforce best practices, deliver impactful training sessions, and foster a culture of continuous improvement across the sales organization.
Duties and responsibilities
- Provide individualized coaching to sales agents and managers, including development plans and actionable feedback
- • Analyze performance data to identify trends, obstacles, and areas for improvement
- • Partner with sales leadership to develop strategies that drive performance and productivity
- • Ensure adherence to established sales processes and recommend improvements based on market trends and team feedback
- • Support the implementation of tools and technologies to boost sales efficiency
- • Serve as the first line of support for agent-reported issues and troubleshooting
- • Foster a positive, high-energy team culture through motivation, collaboration, and recognition efforts
Skills and competencies
- Strong computer skills, including comfort navigating multiple systems and learning new tools quickly
- • Proficiency with Windows-based applications and cloud-based platforms used for virtual collaboration and documentation
- • Strong verbal communication and interpersonal skills
- • Ability to adapt quickly in a fast-paced, performance-driven environment
- • Strong attention to detail and ability to follow compliance and process guidelines
- • Ability to receive feedback and apply coaching effectively
- • Strong organizational and time management skills
Minimum education and experience required
• High School Diploma or equivalent
- Active resident Health Insurance Producer License
- • Previous experience as a licensed sales agent handling inbound or outbound sales calls
- • Must obtain and maintain non-resident licenses as needed in: AL, AZ, CA, FL, GA, IL, MO, NJ, NY, NC, OH, PA, TX, VA, WA
- • Must successfully complete a Simulated Call Assessment facilitated by a Vendor Lead or SME before being assigned to a team
- • Required to attend all initial and refresher training sessions assigned to sales agents
- • Experience coaching or mentoring others in a sales environment is a plus
Location:
Work@Home USAUnited States of AmericaOriginally posted on Himalayas