战略销售总监
Strategic Sales Director
加入我们，为客户提供愉悦的体验。Five9 是一家领先的云客服中心软件提供商，将云计算创新的力量带给全球客户。
每天践行我们的价值观，塑造了以团队为先的文化，使我们能够一起创新、成长和繁荣。我们重视多样性，营造包容的环境，赋能员工做真实的自己。
作为一位咨询型销售专业人士，战略销售总监负责在指定客户群中创建、识别并完成销售。通过将客户需求和目标与 Five9 的产品相结合，帮助解决潜在客户和客户业务需求。一旦机会达成，战略销售总监的工作是协助管理售后支持的初期阶段，并确保实施顺利进行。这需要技术售前支持和专业服务团队的支持，他们的目标是帮助你完成 Five9 解决方案的交付。
- 战略销售总监角色如何为客户创造价值？
- 深入了解潜在客户或客户的流程和问题
- 确保提出并回答正确的问题
- 获取可被销售支持团队利用的定性和定量数据，以确定合适的解决方案
- 通过有说服力且以客户为中心的商业案例来证明所有投资
- 确定下一步行动，并将战略讨论转化为战术执行
- 什么样的人适合担任战略销售总监？
- 以客户为中心：从潜在客户或客户的视角看待所有机会
- 具备战略眼光：能够在区域内优先处理并管理多个客户
- 有说服力：实现双赢局面，并引导他人改变现状
- 善于资源调配：能够克服障碍，找到合适的销售解决方案
**为什么考虑这个职位？**
- 在客服行业领先的技术公司工作，拥有积极的产品创新记录和市场领导地位。
- Five9 是一家高增长的软件领导者，未来有巨大的发展潜力。
- 可以享受定制化的 B2B 销售流程，包括销售工具、指导、成熟的销售方法论，并使用 Salesforce 追踪销售机会。
我们只招聘拥有至少 10 年运营、销售或相关经验的专业人士。
查看英文原文
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
As a consultative sales professional, the Strategic Sales Director creates, identifies, and closes sales within a set of named accounts. The Strategic Sales Director helps solve the business needs of prospects and customers by aligning those needs and objectives with Five9’s offerings. Once an opportunity has been closed, the Strategic Sales Director’s job is to help manage the initial phases of post-sales support and ensure implementation is set up accordingly. This is achieved through the support of additional resources such as Technical Pre-Sales Support and Professional Services, whose goal is to help you close and delivery the Five9 solution.
- How does the Strategic Sales Director role generate value for customers?
- Gain a deep understanding of the prospect or customer’s processes and problems
- Ensure the right questions are being asked and answered
- Obtain qualitative and quantitative data which can be leveraged by the sales support team to identify the right solution(s)
- Justify all investments through compelling and customer-focused business cases
- Determine next steps and turn strategic discussions into tactical implementations
- What makes a great Strategic Sales Director?
- Customer Focused: Approaching all opportunities through the lenses of the prospect or customer
- Strategic: Able to prioritize and manage multiple accounts within territory
- Persuasive: Achieves ‘win-win’ positioning and guides others to change status quo
- Resourceful: Able to overcome obstacles and barriers to find appropriate sales solutions
**Why consider this role?**
- Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership.
- Five9 is a high growth software leader with exceptional future upside.
- Benefit from a customized B2B selling process that includes Sales Aids, guidance, a proven sales methodology, and using Salesforce in tracking opportunities.
We only hire professionals who have a minimum of 10 years operating, selling, or servicing customer contact/engagement centers for Sales or Service. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while selling or serving our customers.
**Key Responsibilities:**
- Create and drive revenue within a specified region or list of named accounts
- Generate business opportunities through professional networking and cold-calling
- Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
- Meet and exceed all quarterly and annual sales quotas
- Collaborate with peers and management around ways to continually improve the sales organization
- Own the sales cycle from lead generation to closure
- Provide expertise around particular areas of interest to discuss industry best practices and development of high level strategies
- Develop business plan and present the business plan during quarterly review sessions
- Be proactive in all aspects of opportunity development
- Establish yourself as a ‘Trusted Advisor’ to the prospect or customer
- Bring net new and innovative ideas to both internal teams and the customer
- Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
- Self-generate leads from a personal connections, referral partners, and regional networking events
- Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience
**Key Qualifications:**
- 10+ years of outside enterprise software sales experience in the contact center space
- Superior active listening skills
- Excellent objection handling and negotiating abilities
- Strong collaboration skills and ability to work alongside multiple team members
- Strong time-management and organization skills
- Excellent written and verbal communication skills
- Be able to work independently and as part of a team in a fast pace, rapid change environment
- Experience selling at the C-level
- Proven track record of sales excellence
- A proven sales hunter and closer
- Highly persuasive
- Superior professional presence and business acumen
Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$125,900—$321,100 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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View our privacy policy, including our privacy notice to California residents here: [https://www.five9.com/pt-pt/legal](https://www.five9.com/pt-pt/legal).
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.