高级代理产品经理
Senior Agent Product Manager
职位描述
这是一项位于人工智能自动化与企业金融服务交汇点的前线部署、面向客户的职位。你将负责将AI代理平台完整交付到复杂的客户环境中，作为企业客户的首要技术及战略合作伙伴。该职位处于业务核心，连接客户、工程和产品团队，以推动可衡量的运营成果。
你将负责的工作包括：
- 规划并领导端到端的实施项目，深入嵌入AI平台到客户运营中，推动战略成果。
- 进行深入的调研，明确客户目标、技术需求和操作环境，确保成功部署。
- 指导客户定制和优化AI代理功能，解决独特的运营挑战并最大化解决率。
- 分析性能数据，跟踪AI效果，推动持续改进，并确保客户实现可衡量的价值。
- 在售前阶段担任主要技术接口，支持概念验证、尽职调查以及向实施阶段的过渡。
- 作为客户的声音内部协作，与AI、工程和销售团队合作，塑造产品路线图。
- 建立可扩展的上手和实施流程，为客户长期成功奠定基础。
- 管理与AI部署相关的项目风险和治理，确保解决方案符合合规性、安全性和负责任的AI标准。
我们寻找的人选具备以下条件：
- 5年以上在前线部署、面向客户的工程技术岗位经验，交付企业软件或AI平台实施。
- 在企业环境中具备API、系统集成和技术解决方案设计的实际经验。
- 有从规划到实施全程负责并交付复杂、多利益相关方技术项目的记录。
- 能够使用分析工具和SQL或数据仓库（如BigQuery）来提取洞察并指导决策。
- 有支持售前阶段的经验，包括设计和运行概念验证和技术尽职调查。
- 在受监管或企业技术部署中具有合规性、安全性或风险管理治理的经验。
- 能自信地与各类受众沟通，从工程团队到高级企业领导。
- 能在模糊环境中工作，主动创建结构并推动清晰度。
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ABOUT THE ROLE
This is a forward-deployed, customer-facing role at the intersection of AI automation and enterprise financial services. You will own the end-to-end delivery of an AI agent platform into complex customer environments, serving as the primary technical and strategic partner for enterprise clients. The role sits at the heart of the business, bridging customers, engineering, and product to drive measurable operational outcomes.
WHAT YOU'LL DO
- Scope and lead end-to-end implementation projects that deeply embed the AI platform into customer operations, driving strategic outcomes.
- Conduct deep-dive discovery to define customer objectives, technical requirements, and the operational landscape for successful deployment.
- Guide customers in tailoring and optimizing AI agent capabilities to solve unique operational challenges and maximize resolution rates.
- Analyze performance data to track AI effectiveness, drive continuous improvement, and ensure customers realize measurable value.
- Serve as the primary technical interface during pre-sales cycles, supporting proof-of-concepts, due diligence, and transitions to implementation.
- Act as the voice of the customer internally, collaborating with AI, Engineering, and Sales teams to shape the product roadmap.
- Build scalable onboarding and implementation processes that set customers up for long-term success.
- Manage project risks and governance related to AI deployment, ensuring solutions meet compliance, security, and responsible AI standards.
WHAT WE'RE LOOKING FOR
- 5+ years in forward-deployed, customer-facing technical roles delivering enterprise software or AI platform implementations.
- Hands-on experience with APIs, system integrations, and technical solution design in enterprise environments.
- Track record of owning and delivering complex, multi-stakeholder technical projects end-to-end, from scoping through implementation.
- Comfortable using analytical tools and SQL or data warehouses (such as BigQuery) to surface insights and guide decisions.
- Experience supporting pre-sales cycles, including designing and running proof-of-concepts and technical due diligence.
- Experience managing compliance, security, or risk governance in regulated or enterprise technology deployments.
- Confident communicating across all audiences, from engineering teams to senior enterprise leadership.
- Thrives in ambiguity, proactively creating structure and driving clarity.
- Entrepreneurial mindset with the ability to balance customer goals against technical feasibility.
- Background in financial services, banking, or fintech is a strong plus.
- Familiarity with AI/ML product management, agent-based automation, or responsible AI governance frameworks is a plus.
LOCATION
On-site in Los Angeles, CA. Visa sponsorship is not available for this role.