居家内部销售支持专员
Home-Based Inside Sales Support Specialist
在一家真正相信自己所做之事的公司工作非常有趣！我们致力于将热情和客户导向带入业务中。
职位数量：1
招聘优先级：正在积极招聘
我们正在寻找一名居家办公的内部销售支持专员，加入一家美国本土的工业管道、阀门和管件（PVF）行业的制造商和分销商。在此职位上，您将通过录入和验证客户订单、准备报价单以及与客户和内部团队沟通来支持日常订单生命周期，确保每笔订单准确、按时完成并有良好记录。您将在维护公司对精确性和可靠性的声誉方面发挥关键作用，同时帮助其长期客户群体感到信息灵通并得到妥善照顾。
REQUIRED CORE COMPETENCIES
- 组织与时间管理 – 能够有效处理多份订单、报价和跟进工作，同时满足严格的截止日期。
- 注重细节 – 在订单录入、定价和账户记录中保持高水平的准确性。
- 沟通能力 – 与客户和内部团队进行清晰专业的沟通。
- 问题解决与分析 – 能够识别订单或定价中的差异，并高效解决问题。
- 系统与技术熟练 – 对订单录入流程有深入理解，并能快速学习ERP/EDI系统和其他业务软件。
WHAT YOU WILL DO
- 订单录入与准确性：以高精度将客户订单录入我们的ERP和EDI软件系统；确认零件编号、运输信息、价格和交付要求。
- 客户沟通：回应有关订单、库存和运输时间表的电话和邮件；及时更新客户状态并解决基本问题。
- 报价支持：使用既定的价格结构准备和发送报价单；将复杂的报价请求升级至客户经理或销售领导。
- 销售支持：协助维护客户记录、价格数据和订单历史；跟进未完成的订单和不完整的请求。
- 流程可靠性：确保与运营、运输和生产的干净交接；在问题到达生产线前标记任何不一致或错误。
WHAT WE LOOK FOR
- 教育背景：需要高中文凭；拥有副学士或学士学位者优先（不要求）
- 工作经验：2-10年以上客户服务、内部销售支持或订单录入经验（制造业或分销业背景优先）
查看英文原文
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Hiring Priority: Active Hiring
We are looking for a Home-Based Inside Sales Support Specialist to join a growing U.S.-based manufacturer and distributor in the industrial pipe, valve, and fitting (PVF) industry. In this role, you will support the day-to-day order lifecycle by entering and verifying customer orders, preparing quotes, and communicating with customers and internal teams to keep every order accurate, on time, and well-documented. You will play a key role in maintaining the company's reputation for precision and reliability while helping its long-standing customer base feel informed and taken care of.
REQUIRED CORE COMPETENCIES
- Organizational & Time Management – Effectively manages multiple orders, quotes, and follow-ups while meeting strict deadlines.
- Attention to Detail – Maintains a high level of accuracy in order entry, pricing, and account records.
- Communication Skills – Communicates clearly and professionally with customers and internal teams.
- Problem Solving & Analysis – Identifies discrepancies in orders or pricing and resolves issues efficiently.
- Systems & Technical Proficiency – Strong understanding of order entry processes and the ability to quickly learn ERP/EDI systems and other business software.
WHAT YOU WILL DO
- Order Entry & Accuracy: Enter customer orders into our ERP and EDI software systems with a high level of precision; confirm part numbers, shipping info, pricing, and delivery requirements.
- Customer Communication: Respond to phone calls and emails regarding orders, inventory, and shipping timelines; keep customers updated on status and resolve basic issues.
- Quoting Support: Prepare and send quotes using established pricing structures; escalate complex quote requests to Account Managers or Sales leadership.
- Sales Support: Help maintain customer records, pricing data, and order history; follow up on open orders and incomplete requests.
- Process Reliability: Ensure clean handoffs to operations, shipping, and production; flag any inconsistencies or errors before they reach the floor.
WHAT WE LOOK FOR
- Education: High school diploma required; associate’s or bachelor’s degree preferred (not required)
- Experience: 2–10+ years in customer service, inside sales support, or order entry (Manufacturing or distribution background preferred but not required)
- Language Proficiency:Strong verbal, written, and English communication skills.
- Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
- Technical Skills:
- Experience with ERP or EDI systems is a plus (not required)
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Proficient in Google Workspace (Google Sheets, Gmail, Docs)
- Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
- Manufacturing or distribution background preferred but not required
- Confident using email, Microsoft Excel, and general office software
- Comfortable learning and working within ERP and EDI order-management systems
- Willingness to learn new systems, products, and customer preferences over time
WHAT WE OFFER
- Salary Range: PHP 45,000 - 47,500
- Industry: Industrial Manufacturing & Distribution — Pipe, Valve & Fitting (PVF)
- Job Type: Full-time
- Work Shift: 8:00 AM - 5:00 PM CST (USA)
- Workdays: Monday through Friday (USA)
BENEFITS OF WORKING WITH US
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Government-mandated benefits employer share
- Internet stipends upon regularization
- HMO Coverage upon regularization (with an option to enroll as early as Day 1)
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Originally posted on Himalayas