前移部署工程师，托管服务
Forward Deployed Engineer, Managed Services
关于Outreach
Outreach成立于2014年，是唯一完整的代理AI平台，专为收入团队设计。Outreach将代理AI、对话智能和辅助AI结合，为收入动作中的数百种用例提供支持。从新客户开发到扩展、交易加速、提高留存率和预测，Outreach AI自动化工作流程，使销售代表能够专注于更具战略性的对话和行动。收入领导者可以从连接的账户可见性、绩效洞察和每个GTM团队更高的预测准确性中受益。世界领先的企事业单位使用Outreach来推动他们的收入团队，包括Databricks、SAP、西门子和Verizon等。
关于团队
托管服务隶属于专业服务部门。我们是Outreach、CRM和GTM技术专家，帮助客户在实施完成后充分实现平台价值。
我们的托管服务顾问是值得信赖的顾问。他们推动采用，识别风险，并增加使用量，使客户持续超越目标。
职位描述
您将加入位于印度的托管服务团队，负责在实施后构建客户的AI代理：开拓新的用例并增加Amplify信用额度和产品使用量。
您将负责我们最重要的战略客户组合，并指导客户通过最佳实践和实际配置来实现成果并加深采用程度。您需要保持对Outreach不断演进的功能（包括AI）的技术熟练度，以便实时进行配置和故障排除。
该职位结合了技术和商业咨询、解决方案设计和项目管理。您将与客户成功团队和客户经理紧密合作，快速建立关系，并影响客户成果。
您将对所负责业务的业绩负责，符合托管服务的KPI，并向托管服务实践经理汇报。
关键绩效指标：管理一个平均季度利用率70%的客户组合，重点在于Amplify信用额度和产品使用量——最终支持续约率并减少流失和收缩。
地点：这是一个远程职位，位于海得拉巴。可能会有偶尔的线下或团队活动，如需参加，将在当地IST时间进行。
工作时间：这是一个面向客户的职位，需要按照美国时间工作（提供夜班补贴）
您的日常任务将包括：
构建，
查看英文原文
About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
Managed Services sits within Professional Services. We're Outreach, CRM, and GTM technology experts who help customers get full value from the platform once implementation ends.
Our Managed Service Consultants are trusted advisors. They drive adoption, flag risk, and grow usage, so customers keep exceeding their goals.
The Role
You'll join our India-based Managed Services team, chartered with building our customers' AI Agents beyond what was set up during implementation: opening new use cases and growing Amplify credit and product consumption.
You'll own a portfolio of our most strategic accounts and guide customers through best practices and hands-on configuration to drive outcomes and deepen adoption. You'll stay technically fluent in Outreach's evolving capabilities, AI included, so you can configure and troubleshoot in real time.
The role mixes technology and business consulting with solution design and project management. You'll work closely with Customer Success and Account Executives, build rapport fast, and influence customer outcomes.
You'll own results for your book of business against Managed Services KPIs, and report to a Practice Manager, Managed Services.
Key Performance Indicators: Manage a book of business with an average QoQ utilization rate of 70%, with a focus on Amplify credit and product consumption — ultimately supporting renewal rates and the minimization of churn and contraction.
Location: This is a remote role, based in Hyderabad. There may be occasional in-person or team events and if asked to attend, it will be during local IST hours.
Working Hours: This is a customer-facing role and will require working US-based hours (night-shift allowance provided)
Your Daily Adventures Will Include:
Build, configure, and tune new AI Agents (Revenue, Deal, Research, Conversation, Forecasting) beyond initial implementation to expand automation and drive credit consumption
Design and manage context-aware prompts for each customer's AI Agent use cases
Be the subject matter expert on Outreach's AI Agents and embed them into customer workflows and sales processes
Apply and refine agent playbooks, prompt libraries, and implementation frameworks so the practice grows without losing consistency
Manage configuration for onboarded customers: identify gaps and opportunities, then design, configure, and troubleshoot solutions in real time as their needs evolve
Train client admins and keep them current on platform use, best practices, and functionality
Be the Outreach Admin's main point of contact and trusted advisor, and surface value and risk before they ask
Partner with GTM Account Teams on expansion, renewal, and delivery needs, and share client health insights
Resolve escalations and at-risk accounts fast; share trends with your Practice Manager to prevent repeat issues
Stay current on Generative AI and LLM developments relevant to Outreach's Agents
Track your KPIs and adjust quickly to stay on target
Mentor and share knowledge with fellow consultants
Our Vision of You:
3-5 years in a technical, customer-facing role at a mid-to-large business, ideally SaaS
Technical and AI fluency with Outreach or a comparable SaaS platform: you configure and apply the AI features yourself
Experience with prompt engineering, LLM-based tools, and applying generative or agentic AI to real sales workflows
Proven ability to influence AI and technology adoption inside customer organizations and turn new capabilities into solutions for real business problems
Track record hitting utilization, consumption, or renewal-linked KPIs
Experience building trust and client relationships remotely
Handles tight deadlines and multiple concurrent engagements
Self-starter, comfortable with ambiguity and autonomy, quick to pick up complex concepts
Passionate about solving client problems and turning customer vision into results in the product
Sharp written and verbal communicator
Embodies our core values: Trusted Advisor, Win as One Team, and Take Ownership
Preferred Qualifications:
Background in Sales strategy, renewals, or account expansion is a plus
Knowledge of sales processes such as lead generation, pipeline management, and KPIs
Experience with the software delivery lifecycle or application implementation
Skilled at coaching others on sales process best practices
Skilled at learning a customer's business strategy, processes, and solutions
Experience delivering Managed Services at a software company
Why You’ll Love It Here
● Highly competitive salary
● 25 days annual vacation time + sick time and casual leave
● Group medical policy coverage available to employees and up to 5 eligible family members
● OPD benefit covered up to INR 10,000
● Life insurance and personal accident insurance at 3x annual CTC
● 26 weeks of maternity leave pay, and 15 days of paternity leave pay
● Opportunity to be part of company success via the RSU program
● Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military
● Employee referral bonuses to encourage the addition of great new people to the team
● Fun company and team outings because we play just as hard as we work
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.