客户成功经理(销售与推广)
Client Success Manager (Sales & Outreach)
职位类型:全职,远程办公(墨西哥或阿根廷)
薪资范围:每月1800 - 2200美元
工作时间:周一至周五,东部时间上午11点至下午7点30分
业务发展与销售
- 从初步咨询到预订和转化,全程负责销售流程。
- 及时回应来电、邮件和潜在客户。
- 与潜在客户保持持续跟进,以最大化转化率和收入。
- 联系学校、社区组织和潜在合作伙伴,开拓新的商业机会。
- 与过去客户重新联系,维护良好关系,促进重复业务。
- 向潜在客户介绍我们的服务,并自信地推荐最适合他们需求的项目。
客户成功与关系管理
- 从首次接触开始,提供卓越的客户体验。
- 与客户、家庭、学校和社区合作伙伴建立并维护积极的关系。
- 专业且主动地处理问题和疑虑。
- 确保每次互动都体现我们对服务卓越的承诺。
排期与行政支持
- 协调私人课程、生日派对、工作室租赁和项目的预订。
- 维护准确的客户记录和销售活动跟踪。
- 管理跟进日程和推广渠道。
- 确保所有预订和客户信息正确输入公司系统。
你是什么样的人
✔ 具有销售、业务发展、客户成功或客户管理方面的经验
✔ 擅长沟通,能快速建立信任并有效促成交易
✔ 高度有条理,注重细节
✔ 能够同时处理多个对话、跟进和优先事项
✔ 熟练使用Google Workspace(Google Sheets、Forms、Docs、Gmail和Calendar)
✔ 自我驱动,积极主动,能够在远程环境中独立工作
✔ 积极乐观,适应性强,乐于接受反馈
加分项
- 使用过MindBody或其他类似排期软件的经验
- 在教育、健身、活动、酒店业或服务型行业的工作经验
- 具有合作开发、推广或社区参与的背景
要求
- 强大的销售经验,能够自信地促成交易并处理异议
- 英语流利(口语和书面),沟通清晰专业
- 能够处理大量电话和客户交流
- 高度有条理,积极主动,
查看英文原文
Role type: Full-time, fully remote (Mexico or Argentina)
Salary Range: $1,800 - $2,200 / month
Schedule: Monday–Friday from 11:00 AM to 7:30 PM Eastern
Business Development & Sales
- Own the sales process from initial inquiry through booking and conversion.
- Respond promptly to inbound calls, emails, and leads.
- Follow up consistently with prospects to maximize conversions and revenue.
- Conduct outreach to schools, community organizations, and potential partners to generate new business opportunities.
- Reconnect with past clients and maintain strong relationships to encourage repeat business.
- Educate prospects on our services and confidently recommend the best programs for their needs.
Client Success & Relationship Management
- Deliver an exceptional customer experience from first contact through booking.
- Build and maintain positive relationships with clients, families, schools, and community partners.
- Address questions and concerns professionally and proactively.
- Ensure every interaction reflects our commitment to service excellence.
Scheduling & Administrative Support
- Coordinate bookings for private lessons, birthday parties, studio rentals, and programs.
- Maintain accurate client records and sales activity tracking.
- Manage follow-up schedules and outreach pipelines.
- Ensure all bookings and client information are entered correctly into company systems.
Who You Are
✔ Proven experience in sales, business development, client success, or account management
✔ A confident communicator who can build rapport quickly and close opportunities effectively
✔ Highly organized with strong attention to detail
✔ Comfortable managing multiple conversations, follow-ups, and priorities simultaneously
✔ Proficient in Google Workspace (Google Sheets, Forms, Docs, Gmail, and Calendar)
✔ Self-motivated, proactive, and capable of working independently in a remote environment
✔ Positive, adaptable, and open to feedback
Bonus Points If You Have
- Experience with MindBody or similar scheduling software
- Experience in education, fitness, events, hospitality, or service-based businesses
- Background in partnership development, outreach, or community engagement
Requirements
- Strong sales experience with the ability to confidently close and handle objections
- Excellent English (spoken and written) with clear, professional communication
- Comfortable handling high-volume phone calls and client interactions
- Highly organized, proactive, and results-oriented
- Professional, personable, and able to represent the brand at a high level
Benefits
- Client Relationship : You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
- Payments : All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
- Vacation Leaves and Holidays : While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.
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Application Process:
- In place of a traditional initial interview, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).
- Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.
- Please treat this recording as you would a real interview:
- Come prepared and make sure you’re clearly visible on camera.
- Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.
- We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.
Originally posted on Himalayas