用户体验作家
UX Writer
作为ServiceTitan的UX文案，你将与产品、服务设计/UX、客户体验和文档团队成员紧密合作，打造清晰简洁的用户界面体验，帮助我们重新塑造产品功能和概念，使其更直观易用。作为一名有经验的产品文案和用户倡导者，你将运用你的UX工具箱和方法，包括设计思维、数据和同理心，帮助产品团队提升所有功能组件的用户体验，同时识别改进机会。此外，你将成为公司内部应用内文案和编辑的专家，帮助组织内的其他人支持整体UI/UX体验的愿景。
作为我们的UX文案，你将：
- 为网页和移动端交互流程编写和编辑UI文本，帮助用户使用我们的产品，包括但不限于功能命名、产品引导、错误信息和教学内容
- 主导内容审计，识别改进机会并推动产品中的统一性
- 编辑和管理设计系统中现有的应用内内容和UI文案元素
- 参与制定我们的内容指南，并在所有产品中推广UI最佳实践和标准化
- 与产品组织内不同团队的多个利益相关者协调管理项目
- 理解客户之声/客户需求，在构建功能时参与研究并实地拜访客户
- 能够对应用程序和体验的风格、界面和交互流程进行批判性分析
- 与产品经理、设计师、利益相关者协作、影响并达成共识，并处理他们的反馈
- 与其他文案合作，定义产品和文档中的连贯叙述，包括符合UI和应用内文案写作/编辑标准
- 在快节奏、以截止日期为导向的环境中完成高质量的工作
要在这个职位上取得成功，你需要：
- 英语、传播学、技术写作、UX、人机交互或相关领域的学士学位
- 2年以上为数字产品制作内容的相关经验
- 有概念化和策划交付UX内容的经验，包括但不限于用户界面文案、应用内/微文案、作为应用内体验的用户教育、UI风格指南或产品发布内容
- 有使用轻量级标记语言（Markdown）和GitHub的经验
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About ServiceTitan
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.
Perks & Benefits
1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend
Equal Opportunity Employer
As a UX writer at ServiceTitan, you’ll work closely with members of the Product, Service Design/UX, CX, and Documentation teams to build UI experiences that offer our users clean and clear workflows when using our products, helping us reshape product features and concepts so they're more intuitive and easy to use.
An experienced writer for product and advocate for our users, you'll use your UX tool box and methods, including design thinking, data, and empathy, to help our product team enhance the user experience across all our feature components, while identifying opportunities for improvement. Additionally, you’ll be our go-to expert for all things in-app copywriting and editing to help others in the org support the overall vision of the UI/UX experience.
As our UX Writer, you will:
· Write and edit UI text for web and mobile interaction flows to help users use our products, including but not limited to feature naming, product tours, error messages, and instructional content
· Lead content audits to identify opportunities and drive consistency across the product
· Edit and manage existing in-app content and UI copy elements in our design system
· Contribute to our content guidelines and promote UI best practices and standardization across all our products
· Manage and prioritize projects with multiple stakeholders across different teams within the product org
· Understand VOC/customer needs in building features, including participating in research and visiting customers on site
· Ability to critique the style, interface, and interaction flow of applications and experiences
· Collaborate with, influence, and drive consensus with product managers, design, stakeholders and their feedback
· Work with other writers to define a cohesive narrative across the product and documentation, including meeting UI and in-app copy writing/editing standards
· Complete high-quality work in a fast-paced, deadline-driven environment
To be successful in this role, you'll need:
· Bachelor's degree in English, Communications, Technical Writing, UX, HCI, or equivalent
· 2+ years of relevant experience in producing content for digital products
· Experience in conceptualizing and strategizing delivery of UX content, including, but not limited to, user interface copy, in-app/microcopy, user education as an in-app experience, UI style guides, or product launch content
· Experience working with lightweight markup languages (Markdown) and GitHub
· Ability to manage multiple projects
Preferred Skills
· Experience working with SaaS products
· Experience collaborating with product managers, QA, design, technical writers, and other members of the product org in an Agile environment, including localization teams
· Experience using design or other collaboration tools (InVision, Zeplin) for effective communication across projects and teams
· Familiar with JIRA/Confluence
· Strong interest in emerging trends in the UI/UX space and content strategy
Portfolio Submission
Please submit a writing portfolio (3–5 samples) that demonstrates your ability to produce simplified user experiences through captivating and engaging in-app, UI content.
All your information will be kept confidential according to EEO guidelines.