肿瘤病例经理 - 芝加哥
Oncology Case Manager - Chicago
在Caris，我们深知癌症是一个令人痛苦的词——没有人希望听到这个词，但它将我们所有人联系在一起。这就是为什么我们不仅在改变癌症治疗方式——我们在改变人们的生活。
我们向世界引入了精准医疗，并围绕一个理念打造了一个行业：每位患者都值得获得与其DNA一样独特的答案。依托尖端分子科学和人工智能，我们每天都在问自己：“如果这位患者是我的母亲，我会怎么做？”这个问题推动着我们所做的每一件事。
但我们的使命并不仅限于癌症。我们正在拓展医学的边界，引领医疗保健的革命——由创新、同理心和使命感驱动。
加入我们，为多种疾病改善人类的生存状况。如果你热衷于有意义的工作，并希望成为比自己更大的事业的一部分，Caris就是你影响世界的起点。
职位概述
肿瘤病例经理负责在其负责的区域内维护并发展与现有客户的关系。该职位专注于从订单发起到实验室报告交付的整个客户关系管理，确保提供高质量的体验。理想的候选人应具备至少三年在制药、医疗器械或诊断行业的经验，且在客户管理、客户留存和有机客户增长方面有成功记录。
主要职责
- 与内部和外部利益相关者紧密合作，提供卓越的客户服务和支持。
- 执行客户留存策略，以维持并扩大现有客户群。
- 与现有客户建立并维护基于价值的关系，推动产品和服务的使用增加。
- 与团队成员、客户支持部门和商业领导层保持频繁沟通，分享客户反馈、成功案例、挑战和最佳实践。
- 在CRM中准确记录客户互动、更新和基于价值的活动。
- 熟悉公司产品、服务、技术平台、报销和计费流程以及分子分析解决方案。
- 与指定客户的关键利益相关者保持畅通沟通，并及时上报影响客户满意度的问题。
- 维护指定的公司设备和资产。
- 准确且按时提交所需的报告和文档。
- 达到或超越设定的绩效目标。
查看英文原文
At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.
We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day:“What would I do if this patient were my mom?”That question drives everything we do.
But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.
Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.
Position Summary
The Oncology Case Manager is responsible for maintaining and growing business with existing customers within an assigned territory. This role focuses on managing customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of the laboratory report. The ideal candidate will have at least three years of experience in the pharmaceutical, medical device, or diagnostic industry, with proven success in account management, customer retention, and organic account growth.
Key Responsibilities
- Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
- Execute customer retention strategies to maintain and grow existing accounts.
- Build and maintain value-based relationships with current customers, driving increased utilization of products and services.
- Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.
- Accurately document customer interactions, updates, and value-based activities in the CRM.
- Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
- Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction.
- Maintain assigned company equipment and assets.
- Submit required reports and documentation accurately and on time.
- Meet or exceed assigned performance goals.
- Support meetings, conferences, and trade shows as needed.
- Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI.
- Maintain a primary focus on case management.
Required Qualifications
- Bachelor’s degree required.
- Minimum of three years of account management or customer-facing experience.
- Strong problem-solving and decision-making skills.
- Understanding of clinic-based business practices.
- Ability to learn proprietary software.
- Excellent written and verbal communication skills.
- Strong organizational, interpersonal, and collaboration skills.
- Valid driver’s license and reliable transportation.
- Successful completion of pre-employment requirements.
Preferred Qualifications
- Experience in pharma, medical device, or diagnostics.
- Oncology experience.
Physical Demands
- Ability to sit or stand for extended periods.
- Ability to lift routine office materials.
Additional Information
· Periodic travel required, including possible evenings, weekends, or holidays.
Annual Hiring Range
$95,000 - $110,000
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Description of Benefits
- Highly competitive and inclusive medical, dental and vision coverage options
- Health Savings Account for medical expenses and dependent care expenses
- Flexible Spending Account to pay for certain out-of-pocket expenses
- Paid time off, including: vacation, sick time and holidays
- 401k match and Financial Planning tools
- LTD and STD insurance coverages, as well as voluntary benefit options
- Employee Assistance Program
- Pet Insurance
- Legal Assistance
- Tuition Assistance
Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check( applicable for certain positions) and reference verification.
This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Originally posted on Himalayas