学术项目成功负责人，新倡议
Academic Program Success Lead, New Initiatives
**公司**
在Springboard，我们的使命是弥合全球技能差距，为数据科学、UI/UX设计、机器学习和编程提供变革性的在线教育。我们的课程可能由技术驱动，但我们本质上是以人为本的：每位学生在与我们合作期间都可以接触到一个庞大的社区，与同学、行业专家导师、学生顾问和职业教练互动，目标是成功帮助学生进入理想的工作。通过这种混合方法，我们已经帮助数千名学习者重塑职业生涯，进而改变他们的生活，每年都有数百份优质工作offer，并且我们的项目毕业生有接近完美的就业率。
_**这个远程灵活职位可以在以下任何州进行：CA、FL、TX、MA、AZ、NY 和 IL**_
**类型**：全职
### **关于Springboard**
Springboard是一家教育和劳动力发展公司，致力于通过使个人能够获得高质量、与工作对齐的培训来弥合关键技能差距。它提供灵活、由导师指导的课程，涵盖人工智能、辅助健康、数据分析、软件工程等高增长领域。Springboard与雇主、医疗系统和劳动力组织合作，提供能建立持久人才管道的课程，产生可衡量的业务和劳动力成果。
### **职位描述**
学术项目成功负责人，新项目是一个推动Springboard进入新垂直领域的关键角色：既是战略家，又是运营者，也是团队领导者。学术项目成功负责人，新项目负责B2C和B2B渠道中辅助健康和AI项目的全部交付工作。
这个职位适合一位喜欢构建的人：从早期的想法出发，调动团队，并交付既符合商业逻辑又以学生为中心的结果。你将从概念到执行领导新的产品，发现现有项目中的风险和机会，并将复杂的输入转化为清晰的建议，供领导层和跨职能利益相关者参考。
如果你热衷于承担责任，习惯深入细节，并且被能改变人们生活的影响力所激励，那么这就是你的理想职位。
### **主要职责**
#### **组合管理与战略影响**
- 全面负责多个新项目的学生成长旅程中的所有学生支持和交付工作，从头到尾，从战略到执行
- 与内部和外部利益相关者协作，确保项目顺利推进并达到预期目标
- 制定并实施学生支持策略，提高学生满意度和完成率
- 与产品、运营、营销和销售团队紧密合作，确保新项目与公司整体战略一致
- 收集和分析学生反馈，持续优化项目体验
- 与导师和教学团队合作，确保教学质量的一致性和高标准
查看英文原文
**The Company**
At Springboard, we’re on a mission to bridge the world’s skills gap, offering transformative online education in data science, UI/UX design, machine learning, and coding. Our courses may be tech-enabled, but we're ultimately human-centric: each student taps into a vast community throughout their time with us, engaging with fellow students, industry-expert mentors, student advisors, and career coaches, the goal of which is to successfully transition students into their dream job. Through this hybrid approach, we’ve helped thousands of learners revamp their careers and, by extension, their lives, with hundreds of top-notch job offers received every year and a near-perfect placement rate for our program graduates.
_**This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL**_
**Type**: Full-time
### **About Springboard**
Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more. Springboard partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes.
### **The Role**
The Academic Program Success Lead, New Initiatives is a critical driver of Springboard's growth into new verticals: equal parts strategist, operator, and team leader. The Academic Program Success Lead, New Initiatives is responsible for all aspects of delivery for our Allied Health and AI programs across B2C and B2B.
This role is for someone who thrives in the role of a builder: taking early-stage ideas, mobilizing teams, and delivering outcomes that are both business-sound and student-centered. You'll lead new offerings from concept to execution, surface risks and opportunities across existing programs, and translate complex inputs into clear recommendations for leadership and cross-functional stakeholders.
If you're energized by ownership, comfortable getting into the weeds, and motivated by impact that changes people's lives, this is your kind of role.
### **Key Responsibilities**
#### **Portfolio Ownership & Strategic Influence**
- Own all aspects of student support and delivery for full student journey for multiple new initiatives from end-to-end, from strategic framing of new courses through execution.
- Proactively identify capability gaps within programs and student journeys before they become bottlenecks, design and iterate to then operationalize infrastructure.
- Translate portfolio-level insights surface by the Program Success team into strategic recommendations for Program Leadership, cross-functional prioritization, and roadmapping.
**Team Management & Operational Excellence**
- Directly manage and sustain a high performing team by actively investing in individual development, creating clear accountability structures, and maintaining team energy and focus through rapid organizational change
- Demonstrate a founder's instinct for operational design of a learner’s experience, identifying gaps in process or capability that give you the ability to monitor performance or add friction to the learner journey
- Leverage AI tools as a force multiplier across the team's work, modeling and embedding AI fluency as a default operating practice, not a nice-to-have
#### **Partnership Nurturing**
- Play a strong role with external partners, equipping Client Success teams with a POV and context to allow them to be successful, understand client nuance (e.g. B2B marketplace partner versus direct B2B pilots versus B2C) and design operations to delight and deliver
- Serve as a connective force internally, building trust across teams and aligning cross- functional colleagues around shared goals, timelines, and accountability to deliver on outcomes and enable agility through tight feedback loops.
### **This Role Might Be for You If You Have:**
- **7-10 years of professional experience** where you’ve demonstrated end-to-end ownership over meaningful work, with some portion of that experience at a rapidly evolving startup environment
- **Founder mentality.** You have at least one or two clear examples where you personally created an operational capability that did not exist before, in an environment where no one handed you a playbook.
- **Effective people management skills.** You are energized by nurturing the professional development of individuals on your team and have a natural ability to energize teams through rapidly pacing changes, and create structure to effectively drive accountability.
- **Strong external partnership skills.** You have recruited, negotiated with, and managed relationships with external partners — whether those were employers, clinical sites, vendors, suppliers, or institutional partners. You understand how to structure agreements that work for both sides.
- **Operational design instinct.** You exercise good judgment on when to build a scrappy MVP versus when to operationalize something. You naturally think in systems and workflows, not just tasks. When you see a problem, you design the repeatable process, not just the one-time fix.
- **Speed and judgment.** You default to action and move fast, but you have the judgment to know when to slow down — particularly when compliance, accreditation, or partner relationships are at stake.
- **AI fluency.** You extensively leverage AI tools to amplify your output at high quality. You instinctively reach for AI to move faster, think through problems, and produce work that would otherwise require a larger team.
- **Creating structure in an ambiguous environment.** You can break down ambiguous, complex problems into workable components, prioritize ruthlessly, and communicate your reasoning clearly across teams.
- **Cross-functional influence.** You have driven outcomes by coordinating across teams you did not manage. You know how to create urgency, build alignment, and get resources without positional authority.
### **What does Success Look Like?**
**First 90 days:**
- Having accountability for delivering on cohorts end-to-end. Making inputs on launch considerations, having context to equip your team to deliver on key outcomes, and have a structure for driving accountability.
- Have identified 2-3 key risks and are beginning to work cross-functionally toward a systematic solution. You’ve gained some buy-in and can drive the solution design.
- Have a firm understanding of all programs and client agreements, such that you can contribute a point of view on major risks to delivering nuanced outcomes.
**Within 6 months:**
- You and your team have delivered on key outcomes. Retention, Refund, Engagement, CSAT, NPS, Completion, Externship hand- offs for more than one program.
- You have demonstrated strong ownership over experimentation and program iterations needed to deliver said outcomes. You’ve proactively identified and solved ambiguous and known risks to delivery
- Your team is thriving. They have clear expectations, accountability, a sense of team, and are growing professionally.
**Within 12 months:**
- You’ve been pivotal in growing our portfolio of Allied Health and AI programs. Your instinct to deliver high-quality programming while operating with agility has paid off!
- As courses have matured. There are playbooks, processes and automations that enable scale have been created and adopted. Your team doesn’t rely on you, but your POV is trusted and sought after across many teams, functions and levels of the org.
- You’ve done the work to get into the weeds to understand the personas, proposed and implemented material changes to our human guided services model and learner experience, partners, and team members at large.
**Salary range:** $90k - $120k
_**This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL**_
_We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds, and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._
**California Privacy Rights Notice for Job Applicants**
Under the California Consumer Privacy Act (“CCPA”), Springboard is required to inform California residents who are job applicants about the categories of personal information we collect about you and the purposes for which we will use this information. This [notice](https://www.springboard.com/archeio/download/841f959e9c964e93a87abe993316cc1f/) contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA.