HubSpot 专员管理员
HubSpot Specialist Administrator
这是一个远程职位。
职位概述
HubSpot 专家作为运营总监的“左右手”，负责构建、维护和审计支撑内部流程和客户成功的系统。该职位是技术运营岗位，主要专注于 HubSpot 管理、高级内部自动化、支持定制编码功能，并确保数据完整性以支持高管决策。
我们正在寻找一位高度组织化且技术能力强的 HubSpot 专家，以确保我们的 HubSpot 环境整洁、自动化并优化。您将负责平台配置、强大的流程设计，并支持自定义流程或基础编码增强，以减少低效和候选人匹配错误。
核心职责
1. 运营基础设施与自动化
· 运营流程：设计和管理内部流程，实现销售、入职和客户成功之间的自动化交接。
- HubSpot 管理：构建和优化工单流程，设置自动客户状态更新，并管理知识库架构。
- 流程映射：将标准操作流程（SOP）转化为功能性的 HubSpot 自动化（例如：自动提醒、任务队列和通知）。
- 定制编码集成：支持和维护 HubSpot 内的功能集成或自定义代码块，以扩展流程逻辑。
2. 数据完整性和“清洁”监督
· CRM 健康：每周进行审核，确保联系人、公司和工单属性正确填写。
- 数据库维护：管理去重、批量更新和属性标准化，以保持“单一真实来源”。
- 系统映射：确保所有自定义属性符合高管报告要求。
3. 报告与仪表盘
· 运营仪表盘：维护高管级仪表盘，跟踪团队容量、工单解决时间及客户健康评分。
- 性能追踪：生成周报，识别当前服务交付流程中的瓶颈。
4. 技术支持与文档
· 团队赋能：为团队成员提供 HubSpot 故障排除的第一线支持。
- SOP 开发：创建所有 HubSpot 相关流程的“操作指南”视频（Loom）和文档。
候选人背景
· “系统”思考者：您关注如何让系统更高效，而不仅仅是执行任务。
- Service Hub 专家：必须有丰富的 HubSpot Service Hub（专业/企业版）使用经验。
查看英文原文
This is a remote position.
Position Summary
The HubSpot Specialist serves as the "Right Hand" to the Director of Operations.This is a technical operations role responsible for building,maintaining,and auditing the systems that power internal workflows and client success.The primary focus is on HubSpot management,advanced internal automations,supporting custom coding capabilities,and ensuring data integrity for executive decision-making.
We are seeking a highly organized and technical HubSpot Specialist to ensure our HubSpot environment is clean,automated,and optimized.You will be responsible for platform configuration,robust workflow design,and supporting custom workflows or basic coding enhancements to minimize inefficiencies and candidate mismatches.
Core Responsibilities
1. Operational Infrastructure & Automation
· Workflows for Ops: Design and manage internal workflows that automate hand-offs between Sales, Onboarding, and Client Success.
- HubSpot Management: Build and optimize ticket pipelines, set up automated client status updates, and manage Knowledge Base architecture.
- Process Mapping: Translate SOPs into functional HubSpot automations (e.g., automated reminders, task queues, and notifications).
- Custom Coding Integration: Support and maintain functional integrations or custom code blocks within HubSpot to extend workflow logic.
2. Data Integrity & "Janitorial" Oversight
· CRM Health: Conduct weekly audits to ensure contact, company, and ticket properties are being filled correctly.
- Database Maintenance: Manage deduplication, bulk updates, and property standardization to maintain "one source of truth."
- System Mapping: Ensure all custom properties align with executive reporting requirements.
3. Reporting & Dashboarding
· Ops Dashboards: Maintain executive-level dashboards tracking team capacity, ticket resolution times, and client health scores.
- Performance Tracking: Generate weekly reports to identify bottlenecks in the current service delivery process.
4. Technical Support & Documentation
· Team Enablement: Serve as the first line of support for team members regarding HubSpot troubleshooting.
- SOP Development: Create a library of "How-To" videos (Loom) and documentation for all HubSpot-related processes.
Candidate Profile
· The "Systems" Thinker: You look for ways to make the system more efficient rather than just executing tasks.
- Service Hub Pro: Mandatory extensive experience with HubSpot Service Hub (Professional/Enterprise), including Ticket Status automation and SLAs.
- Reliable, Resilient & Proactive: You are highly responsive, comfortable in a fast-paced environment, and demonstrate strong resilience, adaptability, and the ability to handle pressure.
- Technical Coding Alignment: Prior experience performing or supporting custom coding within HubSpot environments is preferred. While candidates do not need to be coding experts, a basic capability, familiarity, and high willingness to learn coding concepts are required.
- Adaptability & Sourcing Drive: High capacity to learn technical automation tools (e.g., Claude Code) to build independent workflows and prevent misalignment.
Requirements
Technical Requirements
· HubSpot Experience: Current certification in HubSpot Settings, Administration, or Reporting with at least 3 years of hands-on experience. Extensive experience with HubSpot Service Hub is mandatory.
- Advanced Logic Workflow Building: Proven ability to build multi-branch workflows with complex "if/then" logic.
- Custom Coding Capabilities: Prior experience or baseline capability to perform or support custom coding inside HubSpot environments. Willingness to leverage AI-assisted coding frameworks (e.g., Claude Code).
- Tool Stack Compatibility: Proficiency with HubSpot, Slack, Loom, and Project Management tools.
Benefits
Why You’ll Love Being Part of the OAmazing Team
You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you:
Your Wellness & Security Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.
Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.
Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.
Your Financial Rewards Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.
Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.
Originally posted on Himalayas