高级客户经理 / 客户经理（市场研究）（远程）
Senior Account Executive / Account Executive (Market Research) (Remote)
关于m360 Research（m360 Research是M3的全资子公司）：m360 Research是一家全服务市场研究公司，专注于医疗保健领域。我们的自有面板包括超过100万位医生，涵盖75个专科，以及大量相关的医疗保健专业人员（HCP）和支付方社区。自2004年成立以来，m360在技术和创新方面有着坚实的基础，致力于提供高质量且可操作的洞察，这些洞察由强大的医生验证和ISO认证（9001、20252、27001）作为支撑。国际实地调研服务辅以全面的高级分析服务，以推动数据驱动的决策。
关于M3：一家日本全球领先的医疗行业创新型技术与研究解决方案提供商。M3集团在美国、亚洲和欧洲运营，通过其医生网站（包括mdlinx.com、m3.com、research.m3.com、Doctors.net.uk、medigate.net和medlive.cn）在全球拥有超过580万名医生会员。M3 Inc.是在东京证券交易所上市的公司（jp:2413，日经225指数），并在美国、英国、日本、韩国和中国等主要市场设有子公司，2020年位列福布斯全球2000强榜单。M3集团为医疗和生命科学行业提供服务。除了市场研究，这些服务还包括医学教育、合规药品推广、临床开发、职位招聘和诊所预约服务。M3在日本、英国、法国、德国、巴西、瑞典、中国、美国和韩国，以及印度设有办事处。
高级客户经理/客户经理将与一个或多个销售总监紧密合作，以支持客户关系管理并实现整体销售目标。该职位需要对公司的全部产品和服务有深入理解，并在客户满意度、账户管理和销售策略中发挥关键作用。
主要职责：
· 通过评估RFP、撰写提案和为客户制定有效的定价来促进投标流程。使用专有工具定义客户投标的项目级可行性。保持公司CRM工具中的已提交投标更新。
· 与客户经理和销售总监合作，开发、扩展并利用客户关系，重点是通过完成销售、有效交叉销售以及在交付阶段管理客户期望来实现增量收入。
· 协助客户服务中心
查看英文原文
About m360 Research (m360 Research is a wholly owned subsidiary of M3): m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
The Senior Account Executive/Account Executive will work closely with one or more Sales Directors aligned with overall sales goals to support client relationship management. This role requires a strong understanding of the company’s full range of offerings and plays a key role in client satisfaction, account management, and sales strategy.
Key Responsibilities:
· Facilitates bid process by qualifying RFP’s, writing proposals, and developing effective pricing for clients. Define project-level feasibility for client bids using proprietary tools. Keeps the company’s CRM tool updated with delivered bids.
· Works with Account Directors and Sales Directors to develop, expands and leverage the client relationship with focus on developing incremental revenue through closing sales, effective upselling and managing client expectations during delivery phase.
· Assists the Client Services Team during project delivery with additional information and partner source, if required.
· Assists in presentations, and other sales related activities, required by the Sales Director and Account Directors.
· Complies with ISO 20252:2019 and ISO 27001 standards.
- Bachelor’s degree or equivalency preferred
- 4-6 years of experience in pre-sales and proposal management in the Market Research industry
- Strong communication skills (spoken and written English)
- Proficiency in MS Word, Excel, and PowerPoint
- Customer-centric mindset; previous customer service experience is a plus
Must be available to work in US shift hours - EST time zone.
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