FSQA专员
FSQA Associate
Smalls 是一家高端 DTC 猫粮和猫生活方式品牌，其核心理念是：对主人最重要的人，值得拥有真正匹配的食品。我们为猫咪提供新鲜、人类级的食品，过去八年我们打造了一个外观和体验都与袋内产品一样用心的品牌。
我们正在寻找一名 FSQA 协助人员，负责执行我们食品安全和质量计划的引擎——日常检测、暂停/放行决策以及 CS 质量分类，以确保产品在我们的共用制造和第三方物流网络中安全流动。你将成为质量的第一道防线，保持一个复杂且高产量的运营项目按时进行，让 FSQA 高级经理能够专注于策略、调查和监管判断。
这个职位适合一位细心、习惯处理大量文档、能与多个利益相关者（共用制造商、实验室、第三方物流、运营）有效沟通，并且充满动力地保持复杂运营项目按时进行的人。
## 这个职位的职责
这是负责 Smalls FSQA 项目日常运行的人：安排并跟踪每个 SKU 和共用制造商的常规生产测试，做出暂停/放行决定，处理客户支持的质量投诉，并维护 FSQA 团队依赖的文档和数据。你是共用制造商、第三方物流和客户接触渠道中质量问题的第一道分类人员——将问题升级给 FSQA 高级经理进行调查签字和食品安全判断，而不是你自己做这些决定。
## 这个职位不是什么
**不负责调查签字或食品安全判断**——收集证据并起草文件包，但 FSQA 高级经理对暂停、放行、撤回和调查结果有最终决定权。
## 核心职责
### 常规生产测试与暂停/放行（约40%的时间）
- 安排并协调所有 SKU（泥状/磨碎、拉出、冻干、舔食、肉汤、零食）的微生物测试。
- 生成并跟踪微生物测试的实验室提交表；管理从样品采集到实验室处理、结果审核和放行的全流程。
- 每月对所有 SKU 执行暂停/放行决定。
- 审核切割表单，记录结果，发送放行邮件，并维护放行记录。
- 每月协调生产验证和营养测试。
### 客户支持质量联络人（约20%的时间）
- 监控 CS-食品渠道，作为主要质量保证点。
查看英文原文
Smalls is a premium DTC cat food and cat lifestyle brand built on a single belief: the cats who matter most to their people deserve food that actually reflects that. We make fresh, human-grade food for cats, and we've spent eight years building a brand that looks and feels as considered as the product inside the bag.
We're looking for an FSQA Associate to own the execution engine behind our food safety and quality program — the routine testing, hold/release decisions, and CS quality triage that keep product moving safely across our co-man and 3PL network. You'll be the first line of defense on quality, keeping a complex, high-volume operational program on schedule so the Sr. Manager, FSQA can focus on strategy, investigations, and regulatory judgment calls.
This is for someone who is meticulous, comfortable with high-volume documentation, communicative across many stakeholders (co-mans, labs, 3PLs, ops), and energized by keeping a complex operational program on schedule.
## What This Role Is
This is the person who keeps Smalls' FSQA program running day to day: scheduling and tracking routine production testing across every SKU and co-man, making hold/release calls, triaging quality complaints from Customer Support, and maintaining the documentation and data the rest of the FSQA function depends on. You're the first line of triage for quality issues across co-mans, 3PLs, and customer-facing channels — escalating to the Sr. Manager, FSQA for investigation sign-off and food safety judgment calls, not making those calls yourself.
## What This Role Is Not
**An owner of investigation sign-off or food safety judgment calls** — assembles the evidence and drafts the packet, but the Sr. Manager, FSQA holds final authority on holds, releases, withdrawals, and investigation outcomes.
## Core Responsibilities
### Routine Production Testing & Hold/Release (≈40% of time)
- Schedule and coordinate micro testing across all SKUs (smooth/ground, pulled, freeze-dried, lickable, broth, treats).
- Generate and track lab submission forms for micro tests; manage the end-to-end cycle from sample collection through lab turnaround, results review, and release.
- Execute hold/release decisions across all SKUs each month.
- Review cutting forms, log results, send release emails, and maintain release records.
- Coordinate production verification and nutritional testing each month.
### CS Quality Liaison (≈20% of time)
- Monitor the CS-Food channel as the primary QA point of contact.
- Triage incoming complaints within hours: classify severity, request additional info from CS, and determine whether an issue is cosmetic, food safety, or requires a formal investigation.
- Resolve low-complexity complaints directly with CS; escalate food safety and high-impact issues to the Sr. Manager, FSQA with a clean handoff packet.
- Own complaint response SLAs — triage within hours, resolution within 2–3 days for non-investigation issues.
### Complaint & Food Safety Investigation Support (≈15% of time)
- Open and document formal quality investigations under the direction of the Sr. Manager, FSQA.
- Gather supporting evidence: lab results, batch records, cutting forms, supplier COAs, and CS complaint history.
- Coordinate with co-mans and suppliers to collect root cause data.
- Draft investigation reports and CAPA documentation for the Sr. Manager, FSQA's review and sign-off.
- Support food safety investigations (e.g., micro, raw materials, food production records)
### Data Input, Documentation & Reporting (≈20% of time)
- Log all test results, hold/release decisions, and complaint data into the internal compliant trackers.
- Maintain the co-man and supplier quality document library — chase certificates, food safety docs, EPR packaging info, and keep documents current.
- Produce the weekly QA digest (internal compliant trackers, CS-Food channel summary, weekly team meeting highlights).
- Pull data inputs for the Sr. Manager, FSQA's period reporting and trend analyses.
### Cross-Functional Coordination (≈5% of time)
- Participate in co-man and 3PL quality calls as the standing QA representative.
- Handle communication with 3PLs — hold/release instructions, tickets, and sample inspections.
- Communicate with the CS team to address customer food quality inquiries and complaints, providing investigation results and feedback.
## Who You Are
- You hold a Bachelor's degree in Food Science, Microbiology, Animal Science, or a related field.
- You have 1–3 years of experience in a food, beverage, or pet food QA role.
- You have working knowledge of micro testing protocols (APC, listeria, salmonella, E. coli) and lab coordination workflows.
- You are strong communicator — comfortable working across co-mans, labs, CS, and internal ops via Slack and email.
- You have demonstrated attention to detail with high-volume documentation work.
- You are comfortable with ambiguity and the operational tempo of a fast-growing CPG.
- You're willing to travel
- Nice to have:
- HACCP and/or PCQI certification.
- Prior experience with co-man networks and SARF/cutting form workflows.
- Pet food, fresh food, or freeze-dried manufacturing experience.
- Exposure to investigation/CAPA methodology.
- Comfort with AI-assisted workflows.