独立终端评估师-业务管理员和客户服务
Independent End Point Assessor- Business Administrator and Customer Service
职位概述
灵活用工合同
地点：远程（需要出差参加现场评估）
职位简介
我们正在寻找独立终点评估师（IEPAs）加入我们的终点评估团队，以实施以下标准：
- 2级和3级客户服务
- 3级业务管理员
在这个职位上，您将在塑造未来劳动力方面发挥关键作用，对学徒在其旅程的最后阶段进行评估。您将利用行业知识和专业技能来评估表现，保持质量标准，并支持学习者展示他们的能力。
虽然这是一个灵活用工职位，但在分配的工作期间，我们需要您在周一至周五上午9点至下午5点之间有空闲时间进行审查。请在申请前确保您能够承诺这一点。
您将产生的影响：
- 按照2级和3级客户服务以及3级业务管理员标准进行终点评估
- 使用NCFE学徒服务终点评估平台记录终点评估并与学徒互动
- 参加标准化活动以确保质量、合规性和一致性
- 与学徒、ITP和雇主沟通终点评估和评分
如果您具备以下条件，我们非常希望收到您的申请：
- 获得认可的评估师资格
- 至少2年评估经验（具有终点评估经验者优先）
- 在商业和服务行业至少2年的职业经验
- 持有完整且无违规的驾驶执照，并能在本地区灵活出行以进行面对面评估
- 2级功能英语和数学或相当于GCSE等级C的英语和数学成绩
- 承諾持續專業發展，與所評估的標準相關
- 优秀的IT技能，能熟练使用Teams、Outlook和Microsoft Office套件
是否受到启发？阅读完整的职位描述以了解更多信息。
为什么选择在NCFE作为灵活用工人员工作？
我们的灵活用工团队提供支持性的质量保证，以确保参加NCFE资格考试的学习者获得最好的教育。如果您成为我们的灵活用工人员，您可以根据自己的其他个人和职业承诺来安排工作时间——这是一次以适合您的方式产生影响的绝佳机会。
您将获得完整的培训和所需的材料、工具或设备，以确保您能够完成您的职责。
查看英文原文
Overview
Flexible Worker Contract
Location:Remote (travel will be required to attend in person assessments)
About the role
We’re seeking Independent End Point Assessors (IEPAs) to join our End Point Assessment team to deliver the following standards:
- Level 2 and 3 Customer Service
- Level 3 Business Administrator
In this role, you'll play a key part in shaping the future workforce by assessing apprentices at the final stage of their journey. You'll use your industry knowledge and professional expertise to evaluate performance, maintain quality standards, and support learners in demonstrating their competence.
Whilst this is a flexible worker role, during the period of allocated work we require availability between the hours of 9am – 5pm, Monday – Friday to be able to carry out reviews. Please make sure you can commit to this before applying.
How you'll make an impact:
- Delivering EPA in line with the Level 2 and 3 Customer Service and Level 3 Business Administrator standards
- Utilising NCFE Apprenticeship Services EPA platform to record EPAs and interact with apprentices
- Attending standardisation events to ensure quality, compliance, and consistency
- Communicating with apprentices, ITP’s and employers on EPA and grading
We'd love to hear from you if you offer the following:
- A recognised Assessor qualification
- At least 2 years' assessing experience (assessing end point is advantageous)
- At least 2 years’ occupational experience within the Business and Customer Service industry
- A full, clean driving licence and have flexibility to travel across your region for face-to-face assessment delivery
- A Level 2 Functional Skills English and maths or GCSE grade C equivalent
- A commitment to ongoing CPD relevant to the standards being assessed
- Excellent IT skills and be competent with using systems such as Teams, Outlook and Microsoft Office Suite
Feeling inspired? Read the full Job Descriptionto find out more.
Why work as a flexible worker for NCFE?
Our flexible workforce provides supportive quality assurance to ensure that learners taking NCFE qualifications are getting the best education possible. If you become a flexible worker with us, you’ll choose how to fit your work around your other personal and professional commitments – making this a great opportunity to make a difference in a way that suits you.
You’ll receive full training and the materials, tools or equipment needed to ensure you’re able to complete your duties in line with NCFE requirements, with the ability to take on flexible worker contract alongside other work, without the need to be registered as self-employed.
All applicants will be expected to adhere to NCFE’s behavioural framework and to uphold our core values.
You can find out more about how our flexible arrangements work, the flexible worker roles we recruit, and frequently asked questions around the application, induction and training process, and your rights and protections by visiting our Flexible worker opportunities page.
How to apply
Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.
Ready to join us and shape real change? Apply with your Cover Letter & CV if you have the expertise and commitment to excel in this position. We look forward to learning more about you.
Closing Date: Friday 9 October 2026
Interview Date: TBC
Please note that at interview stage you’ll be required to share any certificates with us as outlined in the essential criteria for the role
If successful in this post you will be required to complete an Enhanced Disclosure and Barring Service (DBS) check.
This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any cautions, convictions, reprimands, and final warnings that are not protected (i.e., that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).
Equality, Diversity and Inclusion (EDI) statement
Creating a fairer and more inclusive society is at the core of who we are at NCFE. We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.
We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.
Our dedicated Diversity and Inclusion team works across our organisation to achieve this.
Originally posted on Himalayas