项目经理 1- 活动
Project Manager 1- Events
职位描述
你将产生的影响
· 通过整个活动项目生命周期,为精选的客户提供建设性的、世界级的服务,包括:
· 理解客户的活动相关目标和目的
· 确保初始配置和活动设置准确且及时地完成
· 在活动周期内协助进行迭代配置更改
· 协助客户解决他们在使用软件时遇到的复杂或难以诊断的问题
· 咨询/培训客户如何最好地使用软件以支持他们的独特需求和工作流程
· 确保客户利用我们的产品教育团队和资源,以便他们能够正确使用我们的产品
· 指导客户如何与我们的支持团队互动,以快速和/或异步方式回应他们的疑问/问题
· 成为a2z产品和服务正确实施和使用的内部专家
· 在项目范围超出时创建工作说明书
· 与客户经理(AM)团队协作,评估客户健康状况,并分享AM可以销售更多产品和服务的机会
· 贡献于定义和实施行业标准的项目管理流程、系统、标准操作程序和工具,覆盖项目管理团队
你带来的条件
· 本科学历或同等经验
· 0-2年面向客户的实际工作经验
· 预期具备展会行业和/或专业协会的知识
· 精通进行需求分析,具备强大的技术和业务需求编写技能
· 必须表现出良好的细节关注、组织和时间管理能力
· 必须能够同时处理多个客户的项目并持续进行
· 必须具备经过验证的强大的客户服务和沟通技巧——包括口头和书面沟通以传达价值
· 工作量规划、绩效监控、利润监控和分析
· 快速学习新技术,理解项目需求,与内部和外部利益相关者有效沟通
关于我们
Momentive Software 使全球30多个国家的超过20,000家有使命感的组织产生更大的影响,迄今为止已筹集超过110亿美元,服务了5500万名成员。以使命驱动的非营利组织和协会依靠 Momentive 的基于云的软件和服务来解决他们最紧迫的挑战——从吸引参与者到提升会员参与度等。
查看英文原文
Job Description
HOW YOU WILL MAKE AN IMPACT
· Provide world-class, consultative services to a curated set of clients through the entire event project life cycle, including:
· Understand clients’ event-related goals and objectives
· Ensure initial configuration and event set-up is performed accurately and in a timely fashion
· Assist with iterative configuration changes through the event cycle
· Assist clients with troubleshooting complex or hard-to-diagnose challenges they are facing in their use of the software
· Consult/train clients on how to best use the software to support their unique requirements and workflows
· Ensure that clients make use of our Product Education team and resources so they are properly enabled to use our products
· Guide clients in how to engage with our Support team for rapid and/or asynchronous response to their questions/issues
· Be a subject matter expert on the proper implementation and use of a2z products and services internally
· Create Statement of Work where the scope of the project is being exceeded
· Work collaboratively with the Account Management (AM) team to assess client health and share opportunities for the AMs to sell additional products and services
· Contribute to defining and implementing industry-standard project management processes, systems, SOPs and tools across the Project Management team
WHAT YOU BRING
· Bachelor’s degree or equivalent experience
· 0-2 years of client-facing work experience
· Knowledge of trade show industry and/or professional associations expected
· Expert in conducting requirements analysis with strong technical and business requirements writing skills
· Must exhibit excellent attention to detail, organizational and time-management skills
· Must be able to work on multiple clients’ projects simultaneously and continuously.
· Must have proven strong customer service and communication skills – both verbal and written to communicate value
· Workload planning, performance monitoring, profit monitoring and analysis
· Quickly learn new technologies, understand project requirements, communicate effectively with internal and external stakeholders
About Us
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.
Originally posted on Himalayas