机器学习主管
Head of Machine Learning
关于Hightouch
Hightouch是一个由行业领先的可组合CDP驱动的智能营销平台。通过在一个地方整合完整的品牌背景、客户数据和绩效历史，每位营销人员终于能够自行构建和部署端到端的营销活动。团队执行速度更快，保持品牌一致性，并获得真正有效的AI营销。
Hightouch成立于2019年，总部位于旧金山，帮助营销团队以之前无法实现的速度和质量分析表现、头脑风暴创意并生成内容。
被列为2026年Gartner® Magic Quadrant™客户数据平台领域的领导者，Hightouch受到包括Domino's、Spotify、Aritzia、Cars.com、Ramp和PetSmart在内的领先企业的信赖。
在Hightouch，我们的使命是帮助客户利用数据和AI推动业务增长。团队充满雄心、注重成果、高效运作——我们相信谦逊、善良和同理心是成功的关键。如果你被速度所激励，执着于不断突破标准，并希望与那些彼此关心、也关心客户的伙伴一起打造产品，我们期待与你见面。
职位描述
我们正在寻找一位工程负责人，领导Hightouch的机器学习工作。虽然目前有数百家公司使用Hightouch将数据同步到他们的SaaS系统中以自动化和改进运营，但我们在帮助公司确定向哪些客户发送信息、发送什么内容以及何时发送信息方面还有很多未涉及的领域。目前，很多工作是通过直觉和猜测手动完成的，我们认为引入机器学习可以为我们的客户带来质的飞跃。而且鉴于我们对数据仓库和数据库的访问权限，Hightouch正好可以利用公司的客户数据来构建强大的智能层。
在Hightouch，我们的工程负责人既是积极的技术声音，也是强有力的团队管理者。我们期望此职位的关键成果包括：
- 产品开发：带领团队进行路线图规划和执行，根据业务需求成功开发重要功能和产品。坚持高标准技术要求，同时做出务实的权衡
- 执行速度：通过领导力和技术专长，提升团队的执行速度
- 招聘：负责团队扩展，包括识别需求、决定如何组建团队
查看英文原文
About Hightouch
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
About the Role
We are looking for an engineering leader to lead machine learning efforts across Hightouch. While hundreds of companies use Hightouch today to sync data into their SaaS systems to automate and improve operations, there’s a lot of surface area we haven’t touched in helping companies figuring out which customers to message, what content to put in messages, and when to send messages. A lot of this work today is done manually through intuition and guesswork, and we believe that adding machine learning could have a step function impact for our customers. And given our access to data warehouses and databases, Hightouch is perfectly placed to make use of a company’s customer data in building a powerful intelligence layer.
At Hightouch, our engineering leaders serve as both active technical voices and strong people managers. The key outcomes we are looking for from this role include:
- Product Development: Lead the team in roadmapping and executing successful development of significant features and products as required to drive the business forward. Uphold a high technical bar, while making pragmatic tradeoffs
- Pace: Through a combination of leadership and technical expertise, improve the pace of execution of the team
- Recruiting: Be responsible for growing the team, including identifying needs, deciding how to evaluate candidates, and ensuring we hire high impact team members
- Reliability: Against the uphill battle of high growth/scale, up-level the team on reliability, resulting in fewer incidents, catching our own issues before our customers do, and a strong incident management hygiene
- People: Foster growth of team members and ensure strong engagement and motivation
Some of the problems we’ll be working on include:
- Personalization and Product Recommendation: There are often many options for what content a company could message a user with, including which products to show from catalogues. Given this large state space, how can Hightouch help personalize messages with the most relevant content for each user?
- Probabilistic Identity Resolution: Many of our customers have multiple datasets and sources of information on their users. How do we stitch these datasets together and decide which profiles are from the same user or household?
- Content Generation: Particularly with recent advances in LLMs, how can we help marketers generate text, images, and creatives that are compelling to their customers?
- ML Infrastructure: Building the infrastructure to support model training and inference at scale for some of the largest companies in the world.
What We Offer
We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $230,000 - $400,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.
We have limited inbound applications to one application per candidate. You will be auto-rejected if you apply to multiple roles. Please only apply to the position you are most qualified for.
E-Verify Statement
Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)