应用专员-实习生
Applications Specialist-Intern
我们正在寻找一名积极主动、注重细节的应用专家实习生，加入我们的企业IT-企业应用团队。在此职位中，你将发挥关键作用，确保我们IT服务交付的效率。你将获得管理企业Office 365环境的实践经验，负责管理关键SaaS应用如Bitwarden和Dropbox，处理邮件签名部署，协助票务队列管理，并参与人工智能研究与开发项目。
该实习旨在让你在企业IT和身份访问管理领域获得实际的、现实世界的体验，同时与协作的技术专业人员一起工作。
你将负责：
- 票务队列管理与服务交付：监控和管理进入的IT票务队列，根据团队成员的专业领域高效地分类和分配请求。
- 应用程序管理：协助日常管理和配置核心企业工具，包括：
- Bitwarden：协助制定密码管理的最佳实践。
- Dropbox
- 邮件签名管理：协助管理邮件签名，以确保邮件客户端中的统一企业品牌。
- 事件响应：确保高优先级和关键服务票务及时、系统地升级和解决，以维持服务交付预期。
- 用户支持与协作：积极跟进最终用户，收集必要的故障排除信息，解决问题，并就他们的技术请求提供清晰的更新。
- 文档与知识共享：撰写、更新和整理技术文档，协助团队创建清晰、易用的知识库文章，供内部IT员工和自助终端用户使用。
- 人工智能研究与开发：协助研究、测试和探索人工智能（AI）工具和工作流程，以提升企业IT生产力和自动化。
- 平台支持：协助支持和维护我们的企业Office 365环境，以优化组织内的生产力。
我们期望你：
- 在读状态：必须目前就读于有资质的高等教育项目，并具备合作教育/实习资格。
- 专业要求：
- IT/计算机系统文凭课程
- 计算机科学学士
- 计算机工程学士
- 或同等技术相关专业。
你将获得：
查看英文原文
We are seeking a proactive and detail-oriented Applications Specialist Intern to join our Corporate IT - Enterprise Applications team. In this role, you will play a vital part in maintaining the efficiency of our IT service delivery. You will gain hands-on experience managing our enterprise Office 365 environment, administering key SaaS applications like Bitwarden and Dropbox, handling email signature deployments, assisting with ticket queue management, and contributing to AI Research & Development initiatives.
This internship is designed to provide you with practical, real-world experience in enterprise IT and identity access management while working alongside collaborative technology professionals.
WHAT YOU WILL DO
- Queue Management & Service Delivery: Monitor and manage the incoming IT ticketing queue. Efficiently triage and distribute requests to team members based on their specific areas of expertise.
- Application Administration: Assist in the day-to-day administration and provisioning of core corporate tools, including:
- Bitwarden: Assist with password management best practices.
- Dropbox
- Email Signature Management: Assist with email signatures to ensure consistent corporate branding across email clients.
- Incident Response: Ensure high-priority and critical service tickets are escalated and resolved in a timely, systematic manner to uphold service delivery expectations.
- User Support & Collaboration: Actively follow up with end users to gather necessary troubleshooting information, resolve issues, and provide clear updates regarding their technical requests.
- Documentation & Knowledge Sharing: Author, update, and organize technical documentation. Assist the team in creating clear, accessible knowledge-base articles for both internal IT staff and self-service end users.
- AI Research & Development: Assist in researching, testing, and investigating artificial intelligence (AI) tools and workflows to enhance enterprise IT productivity and automation.
- Platform Support: Help support and maintain our corporate Office 365 environment to optimize productivity across the organization.
WHAT WE ARE LOOKING FOR
- Current Enrollment: Must be currently enrolled in an accredited post-secondary education program with co-op/internship eligibility.
- Eligible Fields of Study:
- Diploma Program in IT / Computer Systems
- Bachelor of Computer Science
- Bachelor of Computer Engineering
- Or an equivalent technical field of study.
WHAT WILL MAKE YOU STAND OUT
We welcome candidates with a diverse set of technical interests and backgrounds. The following skills and experiences are highly valued:
- Office Suite Proficiency: Strong familiarity with standard office productivity applications (e.g., word processing, spreadsheets, documentation tools).
- O365 Administration: Familiarity or conceptual knowledge of Microsoft Office 365 environments—specifically Exchange, Teams, OneDrive, and SharePoint.
- Communication Skills: Strong written and verbal communication skills, with an ability to write user-friendly instructions and manage professional email communications.
- Problem-Solving & Organization: A structured mindset with the ability to prioritize tasks and track follow-ups in a fast-paced environment.
- Curiosity for AI: A passion for emerging technologies and a desire to participate in AI research and pilot applications.
Originally posted on Himalayas