实施经理
Implementation Manager
关于 Hightouch
Hightouch 是一个由行业领先的可组合 CDP 驱动的智能营销平台。在一处集中了完整的品牌背景、客户数据和表现历史，每位营销人员终于能够自行构建并交付端到端的营销活动。团队行动更快，保持品牌一致性，并获得真正有效的 AI 营销。
成立于 2019 年，总部位于旧金山，Hightouch 让营销团队能够以之前无法实现的速度和质量分析表现、头脑风暴创意并生成内容。
Hightouch 被列为 2026 年 Gartner® Magic Quadrant™ 客户数据平台领域的领导者，受到 Domino's、Spotify、Aritzia、Cars.com、Ramp 和 PetSmart 等领先企业的信赖。
在 Hightouch，我们的使命是帮助客户利用数据和 AI 增长业务。团队志向远大、注重成效、高效——我们相信谦逊、善良和同理心是成功的关键。如果你被速度所激励，执着于提升标准，并希望与那些彼此关心以及关心客户的伙伴一起打造产品，我们期待与你见面。
职位介绍
作为部署架构师，你将成为 Hightouch 成功部署背后的中坚力量。与客户经理团队和 Hightouch 产品团队紧密合作，你将负责 Hightouch 客户的完整部署和赋能生命周期。在部署阶段，你将是客户的主要联系人，负责执行客户入职的技术方面，确保 Hightouch 与客户的现有数据基础设施无缝集成。
在这个职位上，你将作为产品专家，将复杂的客户需求转化为可操作的实施方案。你需要具备将技术概念清晰地传达给数据工程团队和业务决策者的天然能力。作为部署生命周期的主要负责人，你的重点是创建可重复、高效的实施方案，这些方案能够在我们的客户群体中扩展，同时保持灵活性以满足独特的企业需求。
你将负责
· 推动客户的入职流程，与客户经理团队紧密合作，确保技术执行与客户成功目标一致
- 设计和优化可以跨不同客户群体扩展，同时满足企业特定需求的部署框架
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About Hightouch
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
About The Role
As an Deployment Architect, you will be the force behind successful deployments at Hightouch. Working in close partnership with an account team and the Hightouch product team, you will own the full deployment and enablement lifecycle for Hightouch customers. You will be primarily point of contact for customers during deployment phase and are responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers' existing data infrastructure.
In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the deployment lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs.
What You’ll Do
- Drive the onboarding process for customers, working closely with the Account team to ensure alignment between technical execution and customer success objectives
- Design and optimize deployment frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
- Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
- Create and maintain detailed technical documentation for deployments, including integration specifications, data models, and best practices
- Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
- Partner with Product and Engineering to identify and resolve technical blockers that could impact customer success
- Build relationships with technical stakeholders within customer organizations
- Contribute to product development by providing feedback to our engineering team
- Standardize and automate implementation processes to increase team efficiency and customer satisfaction
What We're Looking For
- 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
- Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
- Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
- Experience creating and optimizing implementation processes that can scale across an organization
- Excellence in technical project management with ability to manage multiple concurrent implementations
- Strong presentation and facilitation skills with ability to command a room of technical and business audiences
- Experience working with data warehouses, ETL processes, and marketing technology is a plus
- Bachelor's degree (or equivalent experience)
The salary range for this position is $140,000-$180,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.
E-Verify Statement
Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.
E-Verify NoticeE-Verify Notice (Spanish)Right to Work NoticeRight to Work Notice (Spanish)
Originally posted on Himalayas