市场研究专员（会德语）- 远程
Market Research Associate (German speaking) - Remote
关于M3：日本在为医疗行业提供突破性和创新技术及研究解决方案方面的全球领导者。M3集团在美国、亚洲和欧洲运营，通过其医生网站（包括mdlinx.com、m3.com、research.m3.com、Doctors.net.uk、medigate.net和medlive.cn）在全球拥有超过580万名医生会员。M3 Inc.是在东京证券交易所上市的公司（jp:2413，日经225指数），并在美国、英国、日本、韩国和中国等主要市场设有子公司，2020年位列福布斯全球2000强。M3集团为医疗和生命科学行业提供服务。除了市场调研，这些服务还包括医学教育、合规药品推广、临床开发、职位招聘和诊所预约服务。M3在日本、英国、法国、德国、巴西、瑞典、中国、美国和韩国以及印度均设有办公室。
关于业务部门：
此职位属于QQFS，一家位于哥德堡的实地调查机构，是M3 Inc.的全资子公司。QQFS是制药和医疗行业数据收集服务的领先提供商。我们专注于在北欧和低地国家地区，以及奥地利和瑞士开展定性和定量市场调研。
核心职责和任务：
包括但不限于以下内容：
项目招募
· 确保在奥地利、瑞士地区以及其他QQFS分配的市场中，分配给项目的招募任务得到完全执行
· 通过电话联系M3全球调研小组成员，并进行冷电销以招募参与项目的受访者
· 安排访谈
· 主动规划、组织并实施分配项目的小组招募方案，旨在最大化内部资源，减少外包成本并确保项目成功交付
· 按照指定格式和时间向项目管理团队汇报项目工作进展、成果和行动计划，确保在规定的时间和规格内完成分配的研究
· 当招募进度偏离计划且可能需要合作伙伴时，向高级经理报告相关项目
· 确保分配市场的外包目标得以实现
小组建设与参与
· 确保所辖区域的月度注册目标得以达成
· 以及任何其他QQFS分配的市场均得到充分执行
查看英文原文
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
About the Business Division:
This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
Essential Duties and Responsibilities:
Including, but not limited to the following:
Project Recruitment
· Ensure that recruitment tasks assigned for projects in Austria, Switzerland regions and any other QQFS assigned markets are fully executed
· Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
· Scheduling interviews
· Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
· Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
· Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
· Ensure that outsource targets for allocated markets are achieved
Panel building and engagement
· Ensure that monthly registrations targets are met for region
· and any other QQFS assigned markets are fully executed
· Execute the allocated panel building initiatives in Scandinavia region
· and any other QQFS assigned markets are fully executed
· Call new registrants to confirm and update email addresses
· Call users to reactivate their accounts
· Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
· Work with the Project Management team to resolve project specific issues for members/respondents
· Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
· Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
· Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
· Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
· Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
· Investigate fraud respondents and take action based on M3 data quality procedures
· Complete the verification process for newly registered members
· Complete link testing for online Market Research projects and overlays for qualitative online screeners
Knowledge, Skills, Abilities:
· Fluency in German and English
· Exhibit clear and effective communication both verbally and written with diverse audiences
· Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
· Detail oriented with excellent analytical and investigative skills
· Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.
Working hours: 09:00 - 17.30 CET , rotating twice a week to 9.30 – 18:00 CET (days will be confirmed on a monthly basis)
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