数据中心工程师
Data Center Engineer
加入我们，为客户提供愉悦的体验。Five9 是一家领先的云客服中心软件提供商，将云计算创新的力量带给全球客户。
我们每天践行价值观，打造以团队为先的文化，使我们能够一起创新、成长和繁荣。我们重视多样性，营造包容的环境，赋能员工做真实的自己。
我们正在积极寻找一位经验丰富的数据中心工程师，加入我们的基础设施可靠性团队。该职位负责构建和安装构成公司基础设施的多个硬件组件，专注于长期规划、设计和优化数据中心环境。该职位将在我们的亚特兰大数据中心工作，每周五天，同时需要轮班待命。
该职位负责管理硬件、软件和网络连接，确保数据中心运营的可靠性、安全性和效率。他们处理的任务包括安装和配置设备、排查问题、执行维护，并参与灾难恢复计划。他/她具备对数据中心技术的深入理解，强大的分析和故障排除能力，以及出色的沟通技巧。
**主要职责：**
- 设计并实施新的数据中心基础设施，优化性能和可扩展性，确保安全性，并规划未来增长
- 在全球数据中心中构建、管理和维护公司的基础设施
- 执行设备安装工作——计算设备、网络设备、存储设备、机架、配电单元、线缆等
- 密切监控基础设施，防止故障和服务降级
- 监控并计算每个机柜的电力使用情况、电力平衡和电力可用性
- 能够与其他工程师和IT专业人员协作，实现共同目标，排查和解决各类问题
- 与远程数据中心的远程支持人员进行沟通和协调，在需要时提供技术支持
- 在DCIM中维护资产清单，包括生产环境和实验室环境
- 执行所有运输和接收相关工作，包括RMA事务
- 维护关于数据中心配置的完整文档
- 为所有数据中心操作设定卓越标准
- 执行定期维护任务，如清洁、检查和更换部件，以预防问题并确保系统稳定运行
查看英文原文
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are actively seeking an experienced Data Center Engineer for our Infrastructure Reliability team. This person will be responsible for building and installing multiple hardware components that make up the company’s infrastructure, focusing on long-term planning, design, and optimization of the data center environment. This position will be working at our data center in Atlanta, GA, five days per week, along with being on call.
This role includes managing hardware, software, and network connections to ensure the reliability, security, and efficiency of the data center's operations. They handle tasks like installing and configuring equipment, troubleshooting issues, performing maintenance, and contributing to disaster recovery planning. He/she exhibits a deep understanding of data center technologies, strong analytical and troubleshooting skills, and excellent communication skills.
**Key Responsibilities:**
- Designing and implementing new data center infrastructure, optimizing for performance and scalability, ensuring security, and planning for future growth
- Build, manage and maintain company’s infrastructure in global data centers
- Perform equipment installs – compute, network, storage, racks, PDUs, cabling, etc.
- Closely monitor infrastructure to prevent failures and service degradation
- Monitor and calculate power usage, power balancing and power availability in each cabinet
- Ability to collaborate with other engineers and IT professionals to achieve common goals, troubleshooting and resolving issues
- Communicate and coordinate with remote hands in remote data centers, providing technical direction when needed
- Maintain asset inventory in DCIM – for both production and lab environments
- Perform all shipping and receiving duties including RMA activities
- Maintain impeccable documentation around our datacenter configuration
- Set standards of excellence for all datacenter operations
- Performing regular maintenance tasks, such as cleaning, inspecting, and replacing components, to prevent problems and ensure the longevity of the equipment
- Update and work on tickets and tasks assigned in a timely manner
- Follow change management process and participate in off hours change windows
- Provide 24x7 support as needed
- Participate in on-call rotation, incident response, and root cause analysis for platform reliability issues.
- Comfortable using command line interfaces
- Familiarity with Linux and other cli operating systems
- Familiar with server, storage, internet technologies
- Ability to lift up to 75 lb.
**Requirements:**
- Strong technical knowledge of networking, servers, storage, and virtualization, experience with data center design and implementation, ability to analyze and optimize performance, and project management skills
- Minimum of 4 years hands on experience with Data Centre technologies – compute, network, storage, cabling, racks, PDUs, etc.
- Great knowledge and experience with planning cooling, power and space resources Linux/Unix system administration, networking and SAN connectivity skills strongly desired
- Experience working with vendors (quote-purchase process, RMA processes, support interactions)
- Coding skills to automate repetitive tasks and gather reporting information
- Experience supporting 24x7 customer facing production environment
- Ability to troubleshoot and solve hardware problems independently
- Bachelor of Science degree in Computer Science or equivalent experience
Work Location: This role is fully onsite. 5 days a week in office is required.
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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$55,100—$137,500 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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View our privacy policy, including our privacy notice to California residents here: [https://www.five9.com/pt-pt/legal](https://www.five9.com/pt-pt/legal).
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.