入职教练 - 客户体验
Onboarding Coach - Guest Experience
**Cloudbeds 的独特之处**
在 Cloudbeds，我们不仅仅是开发软件，我们正在改变酒店业。我们智能设计的平台为全球 150 个国家的物业提供支持，每年处理数十亿美元的预订。从独立物业到酒店集团，我们帮助酒店业主通过一个统一的平台提升运营并升级商业策略，该平台与数百家合作伙伴集成。而且我们拥有一个完全远程的团队。想象一下，与全球创新者一起工作，打造人工智能驱动的解决方案，解决酒店业主最大的挑战。自 2012 年成立以来，我们已成为世界最佳酒店 PMS 解决方案提供商，并在 2024 年再次登上德勤 Technology Fast 500 榜单，但我们才刚刚开始。
**地点：远程（摩洛哥）**
**你将如何产生影响：**
作为客户入职教练，你将通过我们的 **AI Smarts + Hospitality Hearts** 使命，赋能我们的客户通过我们的平台转变他们的物业。你将推动从单纯的培训职能向战略业务伙伴的转变。利用你第一手的酒店运营管理经验，你不仅仅教授系统——你将帮助酒店业主设计消除摩擦的流程，让他们专注于客人。这是一个需要 **关爱的叛逆者** 的角色，他们以 **以酒店业为先，效率其次** 为原则，赋予客户使用我们的平台实现 **非同寻常的酒店体验** 的能力。我们寻找真正理解酒店业的人，他们会个性化地与客户沟通，展示我们的平台如何让他们的生活更轻松。你会像对待酒店中的一位客人一样关心我们的客户和他们的物业——总是多尽一份力。在这个职位上，你将培训客户使用 Cloudbeds 平台，确保他们能够自信地用它来推动自己的酒店业务。
**我们的客户入职团队：** 我们的入职团队是 **酒店业之心** 遇见 **智能解决方案** 的地方。我们是一个完全远程的团队，成员包括前酒店业主和客户体验专业人士，致力于消除不必要的手动工作，以便我们能花更多时间在“人性化魔法”上：建立和加强关系，并确保客户从第一天起就感到自信和支持。如果你被情感智力、信任建立以及提供深度个性化的酒店体验所驱动，而不是重复性的操作任务，那么你在这里会感觉非常自在。
**你将为团队带来什么：**
查看英文原文
**What Makes Cloudbeds Unique**
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started.
**Location: Remote (Morocco)**
**How You'll Make an Impact:**
As an Onboarding Coach, you will empower our clients to transform their properties through our **AI Smarts + Hospitality Hearts** mission. You will drive the shift from a pure training function to a strategic business partner. Leveraging your firsthand hospitality operations experience, you won't just teach the system—you will help hoteliers design processes that eliminate friction, allowing them to focus on their guests. This is a role for a **Caring Rebel** who models **Hospitality Before Efficiency**, empowering clients to use our platform to deliver an experience of **Unreasonable Hospitality**. We’re looking for someone who truly understands hospitality, and will personalize their communications with our customer to demonstrate how our platform makes their lives easier. You’ll care for our customers and their properties just as you would for a guest in a hotel—always going the extra mile. In this role, you’ll train clients on the Cloudbeds platform, making sure they are confident using it to power their hospitality business.
**Our Customer Onboarding Team:** Our Onboarding team is where **Hospitality Hearts** meet **Smart Solutions**. We are a fully-remote group of former hoteliers and customer experience professionals, focused on removing unnecessary manual work so we can spend more time on our "human magic": building and strengthening relationships, and ensuring our customers feel confident and supported from day one. If you are driven by emotional intelligence, trust-building, and delivering deeply personalized hospitality moments instead of repetitive operational tasks, you will feel right at home here.
**What You Bring to the Team:**
- **Champion our core principle:** _Standardize the repeatable, personalize the meaningful._ You’ll harness AI and smart tooling to handle administrative drag and repetitive training questions, liberating your time to focus on strategic onboarding and deep product adoption.
- **Drive Operational Excellence:** Partner with Sales and Product to transform Guest Experience onboarding feedback into systemic operational improvements, ensuring Cloudbeds’ platform value is communicated and realized from day one.
- **Embody the Caring Rebel Mindset:** You’ll maintain full client context throughout the onboarding journey, ensuring every nugget of knowledge is captured, searchable, and reusable for the next customer.
- **Facilitate the Full Customer Journey:** Manage the customer path for Guest Experience and Marketing via ongoing support via video, phone, and email.
- **Define and Deliver Success:** Partner with Sales to establish clear success metrics, demonstrate ROI, and drive robust customer retention.
- **Build Lasting Loyalty:** Cultivate strong customer relationships that guarantee platform adoption and long-term brand loyalty.
- **Master the Product:** Develop a deep, nuanced understanding of Cloudbeds’ products, integrations, and evolving customer need to be used for our Guest Experience and Marketing platform.
- **Contribute and Collaborate:** Actively build our knowledge base by contributing to training materials, capturing insights, and staying ahead of system changes and new features.
- **Keep Data Front and Center:** Maintain accurate records of customer activities in Salesforce, gather actionable feedback, and share insights to fuel continuous product improvement.
**What Sets You Up for Success:**
- Bring over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or possess at least 3 years of relevant SaaS industry experience in a customer-facing role.
- Demonstrate deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy).
- Possess a proven ability to translate complex, AI-driven concepts (Revenue Intelligence) into clear, practical business terms for clients.
- Deliver exceptional communication with empathy and a relentless customer-focused approach.
- Communicate product offerings clearly and effectively, synthesize customer feedback for internal product and engineering teams.
- Empower clients to become self-sufficient during onboarding and throughout their lifecycle.
- Manage multiple projects or accounts simultaneously, leveraging strong organizational and proactive management skills.
- Share customer insights and opportunities across departments (Sales, Product, Marketing) to drive internal alignment and strategic growth.
- Familiarity with CRM/Email Marketing platforms is a significant plus.
- Professional fluency in French is required.
- Professional fluency in English is required.
**Bonus Skills to Stand Out (Optional):**
1. Project Management certification
**_NOTE: PLEASE SUBMIT YOUR CV/RESUME IN ENGLISH_**
**What to Expect - Your Journey with Us**
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at [cloudbeds.com](https://www.cloudbeds.com/)
**Company [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards):**
- Best All-In-One Hotel Management System | HotelTechAwards (2025)
- Overall 10 Best Places to Work | HotelTechAwards (2025)
- Most Loved Workplace® Certified (2024)
- Top 10 People’s Choice (2024)
- Deloitte Technology Fast 500 (2024)
**Discover our Benefits:**
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Monthly Wellness Fridays - enjoy an extra-long weekend every month
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling and knowledge transfer
**Everyone is Welcome - A Culture of Inclusion**
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [accommodations@cloudbeds.com](mailto:accommodations@cloudbeds.com). Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE