客户账户经理
Client Account Manager
- 地点：北莱茵-威斯特法伦州
- 类型：正式职位
- 职位编号：16882
**客户账户经理**
位于德国北莱茵-威斯特法伦州，需与欧洲市场紧密合作（需掌握德语和英语）
我们的客户是一家在欧洲运营的知名出行和支付公司，连接车队运营商与欧洲最大的道路服务提供商网络——涵盖燃油、通行费、电动车充电、停车和卡车清洗等服务，所有服务均可通过一个平台访问。该公司由主要国际能源行业股东支持，业务覆盖从葡萄牙到挪威的市场，现正寻求一名客户账户经理来协助制定和执行其客户战略。
该职位是客户关系的核心，负责企业合作伙伴与公司内部团队之间的关键沟通。理想的候选人将负责管理一组客户账户——从入职到续约——确保项目交付、绩效和满意度始终保持在高水平。
**作为客户账户经理的职责：**
**作为客户账户经理，您将与客户和内部团队密切合作。您的日常任务包括：**
- 作为一组客户的首要联系人，确保他们在合作过程中感受到支持和重视。
- 通过透明和及时的响应建立信任和长期合作，同时发现账户增长的机会。
- 审核和管理客户合同——处理初步谈判，监督合规性，并确保现有客户和新客户都满足协议条款。
- 制定、建立并监控与每个客户账户相关的绩效指标。
- 跟踪交付成果是否符合时间表、预算和质量标准，与内部团队紧密协作以确保项目顺利进行。
- 推动项目中的责任落实，确保其提供最佳价值并满足客户期望。
- 收集客户和内部利益相关者的反馈，以优化策略并提高服务质量。
- 引入新的流程、工具或方法，以增强项目成果和客户满意度。
- 持续适应不断变化的客户需求，保持关系的动态性和前瞻性。
- 作为客户问题或项目挑战的升级处理点。
- 识别问题的根本原因，与相关方协作，以及实施解决方案。
查看英文原文
- Location:North Rhine-Westphalia
- Type:Permanent
- Job#16882
**Client Account Manager**
Based in North Rhine-Westphalia, Germany, with close collaboration across European markets (German and English required)
Our client is an established mobility and payments company operating across Europe, connecting fleet operators with one of the continent’s largest networks of on-road service providers – spanning fuel, tolling, e-charging, parking and truck-wash – all accessible through a single platform. Backed by major international energy-sector shareholders and active in markets from Portugal to Norway, the business is now looking for a Client Account Manager to help shape and execute its client strategy.
The role sits at the centre of the client relationship, acting as the key liaison between enterprise partners and the organisation’s internal teams. The ideal candidate will take ownership of a portfolio of client accounts – from onboarding through renewal – ensuring project delivery, performance and satisfaction stay consistently high.
**Responsibilities as a Client Account Manager:**
**As a Client Account Manager, you will work closely with both clients and internal teams. Your day-to-day tasks will contain:**
- Serving as the primary point of contact for a portfolio of clients, ensuring they feel supported and valued throughout the partnership.
- Building trust and long-term collaboration through transparency and responsiveness, while identifying opportunities for account growth.
- Reviewing and managing client contracts – handling initial negotiations, overseeing compliance, and ensuring agreed terms are met for both existing clients and new onboarding.
- Defining, establishing and monitoring performance metrics relevant to each client account.
- Tracking deliverables against timelines, budgets and quality standards, coordinating closely with internal teams to keep projects on course.
- Driving accountability across projects to ensure they deliver optimal value and meet client expectations.
- Gathering feedback from clients and internal stakeholders to refine strategies and improve service delivery.
- Introducing new processes, tools or approaches to strengthen project outcomes and client satisfaction.
- Continuously adapting to evolving client needs, keeping relationships dynamic and forward-looking.
- Acting as the escalation point for client concerns or project challenges.
- Identifying root causes of issues, collaborating with stakeholders, and implementing fair, effective solutions in the best interest of both client and company.
**Qualifications/Required Skills for an ideal Client Account Manager:**
**An ideal candidate for the Client Account Manager role will need to meet most of these requirements:**
- At least three years of proven experience and a successful track record as a Client Account Manager, Project Manager, or in a similar role.
- Excellent communication skills, with strong negotiation and stakeholder management ability.
- A natural relationship manager, with the organisational talent and teamwork to keep multiple accounts running smoothly.
- Solid project management expertise, with the ability to prioritise effectively across competing demands.
- Fluent in German and English to a professional business standard.
- Adaptable and able to thrive in a fast-paced, dynamic environment where priorities shift.
- Empathetic, with a deep understanding of client needs and a genuine focus on delivering value.
- A strong problem-solver, able to identify and resolve complex issues both independently and collaboratively.
- A clear sense of ownership and accountability, with a proactive, results-oriented approach to project and client success.
**Interested? Get in touch now!**
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