高级客户实施专员
Sr. Client Implementation Specialist
我们是谁
加入一个以员工为先的团队！First American 的代理部门致力于为我们的保单签发代理人提供实现成功新高度所需的资源、服务和承保指导。自1889年以来，First American（NYSE: FAF）始终坚信员工的重要性。他们对工作充满热情，我们也同样热衷于营造一个所有员工都感到欢迎、支持并能发挥创新潜力的环境。我们包容、以员工为先的文化使公司获得了众多荣誉，包括连续十一年入选《财富》“最佳雇主100强”榜单。我们还被评为女性、多元化及LGBTQ+员工的最佳工作场所，并被纳入超过50个地区的最佳工作场所榜单。First American 将始终努力成为所有人的理想工作场所。更多信息，请访问 www.careers.firstam.com。
我们所做的
我们帮助您支持产品、服务和技术或业务系统的实施与有效性，使客户能够通过我们的产品实现其目标。协助制定项目计划，明确客户成功标准，管理变更和资源，确保实施按时、在预算内并满足客户期望。为客户培训最佳实践，并参与入职活动，帮助客户充分利用我们的产品和服务。可能涉及与客户、外部合作伙伴、内部团队、管理层和相关方协调和沟通时间表和状态。
您将负责：
- 主动识别、支持并解决客户的需求，提供广泛的支持。
- 可能作为团队的资源和专业领域专家。
- 与管理层和内部团队紧密合作，识别客户实施需求并开发支持业务和客户流程的配置。
- 为客户识别、开发并提供培训和教育。
- 进行在线会议/电话会议，向客户介绍、展示新功能、进行培训，并就客户关注的问题进行协作。
- 可能参与售前产品演示，或在项目范围定义或提案开发中提供协助。
- 记录并整理SOP、流程图和统计数据。
- 参与各种演讲、会议等。
查看英文原文
Who We Are
Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We Do
We enable you to support the implementation and effectiveness of products, services and technical or business systems, software, or solutions so that customers reach their desired outcomes using our products. Assist in the development of project plans to define success for customers, manage change and resources, and ensure that implementations are completed on time, within budget and meet client expectations. Train customers in best practices and participate in onboarding activities to help customers maximize our products and services. May be involved in the coordination and communication of timelines and status to clients, external partners, internal teams, management, and impacted groups.What You'll Do:
- Provide a wide range of support to proactively identify, support and address client needs.
- May act as the team’s resource and subject matter expert.
- Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes.
- Identify, develop, and deliver training and education to clients.
- Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate with clients about concerns.
- May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
- Document and organize SOPs, process workflows and statistical data.
- Participate in a range of presentations, gather information, create materials, present findings, lead discussions with internal teams and clients.
- Identify trends, share customer insights, and provide recommendations for solutions to management.
What You'll Bring:
- Bachelor’s degree or equivalent combination of education and experience
- 5+ years of related experience
- Strong analytical skills to determine root cause of problems and apply creative and effective solutions
- Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/understanding
- Strong customer service skills
- Data management skills to analyze data and provide recommendations on findings
- Knowledge of general business, production, and/or operation environment and general cost benefit awareness
- Strong written and oral communication skills to define parameters to meet business requirements; creates documents which define build requirements
- Presentation skills
- Proficient in Microsoft Word, Excel and PowerPoint
Pay Range: $73,900.00 - $98,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Originally posted on Himalayas