客户成功工程师负责人 - 数据与AI安全（西区）
Lead Customer Success Engineer - Data & AI Security (West)
Veeam 是数据和人工智能信任公司，专注于帮助组织确保其数据和人工智能得到充分理解、安全保护，并具备弹性，以推动可扩展的可靠人工智能发展。作为数据弹性和数据安全态势管理领域的市场领导者，Veeam 专为身份、数据、安全和人工智能风险的融合而打造。总部位于西雅图，在全球 30 多个国家设有办事处，Veeam 为全球超过 55 万名客户提供保护，这些客户信任 Veeam 让他们的业务持续运行。加入我们，一起勇敢前行，共同成长、学习，并为一些全球最大的品牌带来真正的影响力。
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##### **职位描述**
理想的候选人应具有天然的协作精神，表达清晰，极度有条理，对 Veeam 的 Securiti AI 解决方案有扎实的技术理解，并以最大化客户成功和成果为动力。软技能与技术技能的结合是这个职位的关键。作为首席客户成功工程师，您是 Securiti Data Command Center 平台上长期客户成果的主要技术负责人。您将主导客户入职、采用和优化；主动识别流失风险和升级机会；并运用在 DSPM、隐私、数据安全和人工智能治理方面的深厚专业知识，为客户交付可衡量的价值。
##### **您将负责**
- 设置客户账户；协助客户入职；引导相关方；演示管理门户；介绍支持渠道。
- 识别扩展机会；分析平台使用情况和客户环境；开展成功规划和策略会议；将业务成果与产品采用对齐。
- 进行评估；在 DSPM、隐私、数据安全和人工智能治理解决方案方面推荐解决方案和架构。
- 执行技术健康检查；评估数据安全、隐私和人工智能治理状况；提供季度价值和采用情况回顾。
- 监控信号以早期发现流失风险；制定缓解计划；与客户合作制定续约策略，提供可操作的技术洞察。
- 建立商业案例；定义价值实现；阐述扩展机会；与相关方安排检查点评审。
- 与 CISO、CIO、首席隐私官和数据领导相关方进行沟通，提供清晰的风险、状态和机会更新；支持高管讨论和路线图对齐。
- 协作推进采用和扩展计划，以推动客户成功。
- 操作
查看英文原文
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
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##### **About the Role**
The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam's Securiti AI solutions, and be motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform. You'll lead onboarding, adoption, and optimization; proactively identify churn risk and upsell opportunities; and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value.
##### **What You’ll Do**
- Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels.
- Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption.
- Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings.
- Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews.
- Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
- Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders.
- Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment.
- Collaborate on adoption and expansion initiatives to drive customer success.
- Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value.
- Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.
##### **What You’ll Bring**
- 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer).
- Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
- Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
- Preferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certifications.
- Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
- Executive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendations.
- Excellent communication, cross-functional collaboration, and stakeholder management skills.
**What you'll get**
- Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical, dental, and vision coverage starting on your first day
- Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
- 401(k) retirement plan with company matching contributions
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
- AirVet: 24/7 virtual veterinary care at no cost
- Legal services, identity protection, and supplemental health insurance options
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
**Compensation Transparency**
Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.
In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.
**U.S. Geographic Zones & Compensation Ranges (TTC / OTE)**
Zone 1: San Francisco Bay Area, New York City Boroughs
$175,300—$325,600 USD
Zone 2: Washington, California (excluding San Francisco Bay Area)
$160,800—$298,500 USD
Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona
$146,100—$271,400 USD
Zone 4: All other US locations
$127,200—$236,100 USD
**Veeam Software is an equal opportunity employer** and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our [Recruiting Privacy Notice](https://www.veeam.com/legal/recruiting-privacy-notice.html), which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.