售前解决方案工程师
Pre-Sales Solutions Engineer
## **公司简介**
Deepgram 是支撑新兴万亿美元语音 AI 经济的领先平台，提供实时 API 用于语音转文本（STT）、文本转语音（TTS），并可大规模构建生产级语音代理。超过 20 万名开发者和 1300 多家机构使用“由 Deepgram 提供支持”的语音产品，包括 Twilio、Cloudflare、Sierra、Decagon、Vapi、Daily、Cresta、Granola 和 Jack in the Box。Deepgram 的语音原生基础模型通过云 API 或自托管及本地部署软件进行访问，具有无与伦比的准确性、低延迟和成本效率。由领先的全球投资者和战略合作伙伴领投的最新 C 轮融资支持，Deepgram 已处理超过 5 万年的音频，并转录了超过 1 万亿个单词。世界上没有哪家公司比 Deepgram 更了解语音。
## **公司运营节奏**
在 Deepgram，我们期望具备 AI 优先的思维模式——AI 的使用和熟悉程度不是可选项，而是我们运作、创新和衡量绩效的核心。
每位在 Deepgram 工作的团队成员都应积极使用和试验先进的 AI 工具，甚至将它们构建到日常工作中。我们衡量 AI 应用的有效性以实现结果，持续且富有创意地利用最新 AI 能力是这里成功的关键。候选人应能够快速采用新模型和新模式，将 AI 整合到自己的工作流程中，并不断推动这些技术的边界。
此外，我们以 AI 的速度前进。变化迅速，你可以期待你的日常工作同样快速演变。如果你对实验、适应、临场思考和不断学习不感到兴奋，或者你寻求的是高度规范化的传统 9 到 5 工作，那么这可能不是适合你的角色。
**注意：** 此职位人员必须位于美国东部时间或太平洋时间区域内。
**机会**
Deepgram 正在寻找一名预销售解决方案工程师加入我们的应用工程团队。虽然你将有机会参与团队的各项职责（包括预销售、实施和客户支持），但你的主要重点将是与我们的潜在客户、客户和合作伙伴进行技术预销售活动。在这个职位上，你将成为连接我们最先进的 AI 语音技术和客户业务需求的技术权威。你将与客户合作，理解他们的需求，并提供基于 Deepgram 技术的定制化解决方案。
查看英文原文
## **Company Overview**
Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.
## **Company Operating Rhythm**
At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.
Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.
Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.
## Note: This individual must be based within either Eastern or Pacific Time in the US.
**Opportunity**
Deepgram is seeking a Pre-Sales Solutions Engineer to join our Applied Engineering team. While you'll have the opportunity to contribute across the team's various responsibilities (including pre-sales, implementation, and customer support), your primary focus will be driving technical pre-sales engagements with our prospects, customers, and partners. In this role, you will be the technical authority who bridges the gap between our state-of-the-art AI speech technology and customer business needs. You'll collaborate closely with our sales team to craft compelling technical solutions, provide technical validation, build proof-of-concepts, and demonstrate the value of our platform to technical decision makers. Your deep engineering expertise combined with consultative sales skills will be crucial in navigating complex sales cycles and establishing Deepgram as the preferred Voice AI partner. As a member of the Applied Engineering team, you'll influence the team’s vision, product strategy based on market insights, and contribute to the evolution of our pre-sales methodology.
**About Applied Engineering at Deepgram**
The Applied Engineering (AppEng) team at Deepgram combines the functions that other companies might separate into Solutions Engineering, Sales Engineering, Implementation, and Technical Support. We serve as the technical interface between Deepgram and our customers throughout their entire journey. We work closely with our Customer Success and Developer Experience (DX) teams to ensure a positive, growth-focused experience for our customers, as well as with Product and Engineering teams to deliver solutions that meet customer needs. This unified approach allows us to provide comprehensive technical guidance and build deeper relationships with our customers. As an Applied Engineer, you'll be primarily focused on the pre-sales aspects of this journey while having opportunities to contribute to the full customer lifecycle.
This role also includes up to 50% travel to meet with customers, support sales engagements, and participate in key onsite interactions
**What You’ll Do**
- Lead technical discovery and solution design for enterprise prospects and customers
- Architect and implement custom proof-of-concepts and technical demonstrations that address specific customer use cases
- Provide expert guidance on API integration, performance optimization, and deployment strategies
- Partner with Account Executives to navigate technical objections and accelerate the sales cycle
- Contribute to technical content creation including implementation guides, reference architectures, and best practices
- Mentor junior team members and share technical knowledge across the organization
- Represent the voice of the customer to product and engineering teams
**Your First 90 Days**
- **First 30 Days:** Complete comprehensive onboarding to understand Deepgram's technology, products, and competitive landscape. Shadow senior team members on customer calls and begin building technical demos. Gain proficiency with our core APIs and documentation.
- **60 Days:** Lead technical discovery calls with account executives, and develop custom proof-of-concepts for prospects. Begin contributing to technical content. Participate in sales strategy sessions and provide technical insights to deals in progress.
- **90 Days:** Own the technical relationship with assigned accounts. Develop and present complex solutions addressing specific customer challenges. Begin mentoring newer team members and contributing to the pre-sales methodology.
**You’ll Love This Role If You**
- Are passionate about translating complex technical capabilities into business value
- Thrive in consultative customer environments where you can showcase your technical expertise
- Enjoy the strategic aspects of enterprise sales cycles while maintaining technical credibility
- Find satisfaction in seeing your technical solutions drive customer adoption and success
- Are energized by staying at the forefront of AI and speech technology
**It’s Important To Us That You Have**
- 5+ years of experience in technical pre-sales, solutions architecture, or similar customer-facing technical roles
- Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, or similar languages
- Proven track record of successfully navigating complex technical sales cycles
- Experience building and demonstrating proof-of-concepts or technical solutions to diverse audiences
- Excellent verbal and written communication skills with the ability to translate technical concepts for both technical and non-technical stakeholders
**It Would Be Great if You Had**
- Experience with speech recognition, NLP, AI/Voice agents, or related AI technologies
- Experience building customer-facing demos and sample code
- Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes (K8s)
- Experience with API-first products and developer tools
- Background in sales methodologies such as Triangle, MEDDIC, or Solution Selling
_**Notice**: We're aware of individuals impersonating Deepgram recruiters. All legitimate Deepgram recruiting communication comes from an @_ [_deepgram.com_](http://deepgram.com) _email address. If you've received a message claiming to be Deepgram, please forward it to careers@deepgram.com._