专家系统工程师

Expert Systems Engineer
Location: Remote – USA
Travel: Up to 20%
Key Responsibilities

• Manage, monitor, maintain, and support infrastructure and application environments.

• Install, configure, upgrade, and troubleshoot hardware, software, operating systems, databases, and applications.

• Partner with Operations on patches, updates, antivirus, maintenance, and system health.

• Monitor system performance, conduct health checks, and support capacity planning and optimization.

• Identify root causes of recurring issues and implement solutions to prevent reoccurrence.

• Ensure technical deliverables meet quality standards and required peer/stakeholder reviews are completed.

• Own assigned projects and tasks, communicate progress and risks, and proactively escalate scope or schedule concerns.

• Serve as a primary technical resource in project meetings and drive technical initiatives to successful completion.

• Work directly with clients and internal stakeholders, including presenting technical information to groups and executive-level audiences.

• Standardize and automate processes and monitoring using scripting and automation technologies.

• Follow change management procedures and maintain technical and system design documentation.

• Document issues and resolutions and contribute to continuous process and technical improvement.

Required Qualifications

• 5–7 years of relevant experience, including 2–3 years at a senior level or equivalent.

• Strong experience with SQL Server, Power BI, and Databricks.

• Experience supporting production infrastructure and troubleshooting complex technical issues.

• Strong understanding of systems, databases, applications, monitoring, and performance management.

• Excellent verbal and written communication skills with the ability to present technical information clearly to technical and non-technical audiences, including executives.

• Comfortable working directly with clients and cross-functional teams.

• Strong problem-solving, analytical, organizational, and decision-making skills.

• Experience with scripting, automation, technical documentation, and change management.

Preferred Qualifications

• Healthcare technology or hospital IT experience.

• Development experience with .NET and REST APIs.

• Experience with AppDynamics, LogicMonitor, or other monitoring/observability platforms.

• Experience with OpenTelemetry.

• Cloud infrastructure or modern data platform experience.

• Relevant certifications such as GIAC, ITIL, or MCSE.

Working Arrangements

• Standard work week or as defined by assignment requirements.

• Primarily remote or office-based.

• May require after-hours, on-call, and holiday support, particularly during month-, quarter-, and year-end periods. PTO may be limited during peak business periods.

• Up to 20% travel may be required.

Physical Requirements
Regularly: Sitting, standing, walking, reaching, talking, hearing, vision, and keyboard use.
Occasionally: Climbing/balancing and stooping/kneeling/crawling.
Originally posted on Himalayas