资深软件工程师，代理产品
Staff Software Engineer, Agent Product
Decagon 是一家领先的对话式 AI 平台，赋能每个品牌提供礼宾式客户体验。
我们的技术使 Avis Budget Group、Block 的 Cash App 和 Square、Chime、Oura Health 以及 Hunter Douglas 等行业领先企业能够部署 AI 代理，以在语音、聊天、邮件、短信以及其他所有渠道中实现个性化、令人满意的互动。
我们正在构建一个未来，客户体验将从客服工单和等待音乐转变为更快的解决方案、更丰富的对话和更深厚的关系。我们自豪地获得世界级投资者的支持，他们与我们有着相同的愿景，包括 a16z、Accel、Bain Capital Ventures、Coatue 和 Index Ventures 等，还有许多其他投资方。
我们是一家需要到办公室工作的公司，由对卓越和速度的共同承诺驱动。我们的价值观——“立即完成”、“创造客户想要的东西”、“胜者心态”和“通才原则”——塑造了我们作为团队的工作和成长方式。
关于团队
Decagon 的 Agent 产品工程团队将关键任务的 AI 代理部署给我们的客户，这些代理影响数百万用户，并直接推动 Decagon 的增长。你将基于我们行业领先的 AI 代理平台进行开发，直接与客户合作，并利用自己的创造力设计长期、可扩展的解决方案。
我们的使命是提供神奇的支持体验——AI 代理与人工代理协作，帮助用户解决问题。
关于职位
在 Agent 产品工程团队中，你将拥有从初始实施到持续迭代的完整所有权和自主权，打造一流的 AI 代理。你将直接与金融、医疗保健和酒店业等行业的领导者合作，用可靠且直观的 AI 代理解决他们的用户需求。
这里的工程师负责从头到尾的工作，并被信任产生真正的影响力。此职位适合那些深入研究复杂系统挑战并构建可扩展至数百万用户的优雅解决方案的人。
在此职位中，你将：
- 设计和构建 AI 代理，其表现优于人类代理，管理复杂的客户互动并提高客户留存率
- 识别跨客户的趋势，指导 Decagon 代理构建平台和研究工作的演进
- 测试和运行最新的文本和语音模型，然后将其大规模集成到大型企业级客户中
你的背景应具备
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About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About the Team
The Agent Product Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.
About the Role
On the Agent Product Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
In this role, you will
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
- Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Your background looks something like this
- Have 8+ years of industry experience in software engineering
- Proficiency with Python, Typescript and asynchronous programming
- A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
Even better
- Prior experience working with multi-modal models
Compensation
$200K – $400K + Offers Equity
Benefits
We proudly offer the following benefits for our full-time employees:
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Daily lunches and snacks in the office to keep you at your best
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.