高级安全解决方案工程师
Senior Security Solutions Engineer
有没有人总是被大家在Slack上询问问题，要么有答案，要么知道怎么找到答案？这就是这份工作。作为高级安全解决方案工程师，你是Expel客户成功团队背后的技术智囊——那个“问题到此为止”的专家，确保我们的客户成功经理（CSM）、客户经理（TAM）和支持工程师始终能快速准确地回答客户的问题。
当客户的问题变得复杂时，它会落到你这里。你来解决它，你来记录它，以便下次更快地回答，同时让其他Expel的同事专注于他们能做的工作。如果你热爱深入安全技术，同时也喜欢帮助他人提升他们的工作能力，继续阅读吧。
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### **Expel能为你做什么**
- 让你接触到MDR平台背后的技术、架构、集成和安全运营
- 让你接近客户以及安全团队每天解决的技术问题
- 让你成为客户成功、安全、检测与响应及工程团队中的可信赖技术资源
- 使你有机会解决复杂的技术问题，同时建立文档和流程，提高整个组织的效率
- 让你与充满好奇心的安全从业者为伍，他们真心喜欢分享自己的知识
- 给你空间去指导他人，提升自己的技术深度，并持续改进我们对客户的支持方式
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### **你能为Expel做什么**
- 成为客户成功的首选升级点——快速准确地回应CSM、TAM和TSE的临时技术问题，避免任何人等待。
- 在需要深入技术专长的时候参与客户通话，支持负责客户关系的CSM或TAM。
- 寻找知识空白并将其转化为优秀的文档——撰写、审核并持续优化技术与流程内容。
- 与安全、检测与响应及工程团队合作，将知识整合到团队中并实现流程化。
- 整理内部和外部的知识库，在可行的情况下引导人们自行寻找答案。
- 帮助其他团队——尤其是CSM、TAM和技术支持团队——从而随着时间推移减少涌入的问题数量。
- 指导和培养经验较少的同事，并保持清晰的咨询记录，使团队能够优先处理重要的事情。
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### **你应该带来什么**
你有7年以上在安全领域的经验，熟悉网络安全、系统安全、应用安全等方向，具备扎实的技术背景和解决问题的能力。你有良好的沟通能力和团队协作精神，能够在多部门之间有效协调。你对技术充满热情，乐于分享和学习，能够持续推动团队和组织的成长。
查看英文原文
Ever been the person everyone Slacks who either has the answer, or knows how to track it down? That’s this job. As a Senior Security Solutions Engineer, you’re the technical brain trust behind Expel’s Customer Success team — the “the buck stops here” expert who makes sure our CSMs, TAMs, and support engineers always have a fast, accurate answer to bring to customers.
When a customer question gets thorny, it lands with you. You untangle it, you document it so it’s answered even faster next time, and you keep the rest of Expel focused on the work only they can do. If you love being deep in security tech and equally love making other people better at their jobs, keep reading.
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### **What Expel can do for you**
- Give you broad exposure to the technology, architecture, integrations, and security operations behind an MDR platform
- Put you close to customers and the technical problems security teams are solving every day
- Give you the opportunity to become a trusted technical resource across Customer Success, Security, Detection & Response, and Engineering
- Let you solve complex technical problems while also building documentation and processes that make the entire organization more effective
- Surround you with curious security practitioners who genuinely enjoy sharing what they know
- Give you room to mentor others, sharpen your own technical depth, and continuously improve how we support our customers
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### **What you can do for Expel**
- Be the go-to escalation point for CS — responding quickly and accurately to ad-hoc technical questions from CSMs, TAMs, and TSEs so no one’s left waiting.
- Hop on customer calls when the moment calls for deep technical expertise, backing up the CSM or TAM who owns the relationship.
- Hunt down knowledge gaps and turn them into great documentation — authoring, reviewing, and continuously sharpening technical and process content.
- Partner with teams across Security, Detection & Response, and Engineering to pull knowledge into the team and operationalize it.
- Curate internal and external knowledge repositories and point people to self-service answers when that’s the faster path.
- Enable other teams — especially CSM, TAM, and Technical Support — so the flood of inbound questions gets smaller over time.
- Coach and mentor less experienced teammates, and keep clean records of inquiry volume so the team can prioritize what matters.
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### **What you should bring with you**
You’ve spent 7+ years in security, at least half of it in a technical, customer-facing role — ideally consultative. You’ve got real depth across three or more security product spaces (EDR, NDR, SIEM, cloud, you name it) and you can reason about the tradeoffs teams make in security operations. Just as important: you’re a genuinely good communicator who can shift from talking shop with a practitioner to briefing a customer’s senior leadership without missing a beat.
You’ll thrive here if you bring:
- Sharp root-cause analysis and troubleshooting — you diagnose complex technical issues completely and accurately.
- A firm grasp of the cybersecurity market: the products, the providers, and their real strengths and weaknesses.
- Fluency in security controls across Windows, Unix/Linux, AWS, GSuite, O365, and network gear.
- A solid handle on attack vectors, threat tactics, attacker techniques (think ATT&CK), and the attack lifecycle.
- Strong consultative instincts — active listening, conflict management, negotiation, and knowing when (and how gracefully) to escalate.
- An intrinsic drive to self-assess and keep getting better.
A bachelor’s degree and/or relevant certifications are a plus, but we care more about what you can do than where you learned it.
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### **Additional notes**
The base salary range for this role is between $122,400 USD and $177,500 USD + variable eligibility and equity. While the full salary band reflects our long-term compensation framework, we're primarily targeting candidates between $145,000 and $165,000 based on experience, skills, and market data.
You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.
We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.
We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.
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Salary Range
$122,400—$177,500 USD