客户经理

12twenty is the leading platform for employers to connect with elite early career professionals. Our community includes millions of students, recent graduates, and alumni from top business schools, law schools, and universities around the world. We take pride connecting our community of candidates with recruiters from top companies across industries. Come join our fast growing organization!

We are growing quickly here at 12twenty, and it’s our priority to hire A+ players to join us on our mission of rapid expansion and industry leadership. We are seeking a driven and strategic Account Manager to strengthen our customer relationships, drive retention, and uncover opportunities for growth within our existing client base. If you are a self-motivated, team-oriented individual with a great attitude, excellent communication skills, a strong work ethic, and a passion for fostering lasting partnerships, we’d love to hear from you!

This is a remote U.S. opportunity with a travel requirement of up to 20%.

As an Account Manager, you will:

• Own client retention and minimize churn by ensuring customers consistently realize the value of 12twenty and how it aligns with their evolving needs

• Proactively identify and manage expansion opportunities within existing accounts, collaborating with 12twenty’s Partnership team to drive strategic growth initiatives

• Prepare and facilitate strategic interactions including virtual and in-person account reviews, webinars, and demos to maintain and grow strong client engagement

• Build and nurture long-term relationships that inspire product loyalty and maximize the utilization of 12twenty’s technology suite

• Identify and implement process improvements within the account management department to enhance efficiency and client satisfaction

We’re looking for someone who has:

• 4-6 years of experience in account management, sales, or project management, with a proven track record of retaining and growing accounts

• The ability to manage a large portfolio of clients while effectively driving expansion opportunities

• Strong cross-functional collaboration skills, with the ability to influence and motivate internal teams (e.g., implementation, product, sales, engineering, support) to achieve business goals

• The ability to think strategically, adapt quickly to new challenges, and make informed decisions

• Confidence in making recommendations that drive client success and business growth

• Bachelor’s degree is required

We’d LOVE it if you had:

• Working knowledge of Google Suite, MS Office Suite, and Salesforce

• Experience in SaaS or Higher Education

• Solution Selling Experience

Why Join Us? You’ll be joining a team of passionate, talented, and diverse hard workers who share a common goal and an unbreakable commitment to tackling it. We are focused on building the tools we wish we had when we were searching for jobs and we are proud to have a product that we 100% believe in. We love this company, and are all personally invested in its success; not only for us but even more so for the customers we serve. Sound good? If so, we really want to meet you!

Annual compensation range: $100k OTE

The annual compensation range for this position is listed above. This salary range is an estimate, and the actual salary may vary based on company compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location.

In addition to the range below, US employees are eligible for equity. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), and paid time off.

Benefits & Perks:

• Competitive salary

• Generous PTO policy

• Full benefits, including 401(k)

• Regular team happy hours and activities

• Remote work flexibility

12twenty is an enterprise level talent acquisition platform connecting the world’s largest employers with students and alumni from top business schools and other graduate level institutions. The market for talent, especially highly qualified talent, continues to grow more and more competitive. 12twenty’s unique position as the connection between students, schools, and employers has fueled our rocketship growth. Come be part of our journey!

12twenty offers competitive salary and stock options and an amazing team to innovate and collaborate with. We love what we do, we embody a passion for continuous improvement, and we support each other to be excellent!

Check out a video from a recent user conference: https://vimeo.com/1205520510