高级中型企业客户总监
Senior Mid-Market Account Director
加入我们，为客户提供愉悦的体验。Five9 是一家领先的云客服中心软件提供商，将云计算创新的力量带给全球客户。
每天践行我们的价值观，使我们形成了以团队为先的文化，让我们在享受旅程的同时不断创新、成长并蓬勃发展。我们重视多样性，营造包容的环境，赋能员工做真实的自己。
高级中型客户经理负责在指定的现有客户群中建立客户关系和整体账户策略。中型客户经理的主要职责是成为客户的可信赖顾问，从而推动 Five9 产品和服务的新收入机会。这是一个猎手角色，但会提供一份明确的客户清单，这些客户已与 Five9 有业务往来。
成功的中型客户经理必须是一个积极主动、具有成交心态的人，能够在管理客户关系的同时推动新业务，并确保客户留存。
我们寻找的是具备进取精神的团队成员——他们充满激情、灵活且聪明，能够完成复杂的销售周期，同时维持日常交易性业务。
此职位专注于关系销售，要求最多 50% 的出差。
**主要职责：**
**客户关系管理：**
- 与现有客户建立早期信誉，培养牢固的关系，了解他们的业务需求和挑战。
**销售策略制定：**
- 与 Five9 团队合作制定全面的销售策略。利用 Five9 带入市场上的丰富人才资源。
- 识别客户可以受益的增长机会，挖掘客户组织内的其他部门，并制定定制化方案来抓住这些机会。
**升级销售和交叉销售：**
- 主动识别向现有客户升级销售 Five9 附加产品或服务的机会。
- 强调 Five9 的 AI 产品，以提高客服中心的效率。
- 制定并展示有说服力的提案，突出客户扩大与 Five9 合作的价值。
**市场与竞争对手分析：**
- 关注行业趋势、市场动态和竞争对手的活动。
- 利用这些知识来定位 Five9 的优势。
查看英文原文
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Senior Mid-Market Account Director is responsible for customer relationships and overall account strategy within a defined set of existing accounts. The Mid-Market Account Director’s primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new revenue opportunities of Five9's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with Five9.
A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention.
We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to close a mix of complex sales cycles, while maintaining the more day-to-day transactional business.
This role is focused on relationship selling and requires up to 50% travel.
**Key Responsibilities:**
**Customer Relationship Management:**
- Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
**Sales Strategy Development:**
- Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.
- Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.
**Upselling and Cross-selling:**
- Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
- Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.
- Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.
**Market and Competitor Analysis:**
- Stay informed about industry trends, market dynamics, and competitor activities.
- Use this knowledge to position Five9 as a leader and differentiate our offerings.
**Key Responsibilities (continued):**
- Create and drive revenue within a specified region or list of named accounts.
- Generate business opportunities through professional networking and cold-calling.
- Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
- Meet and exceed all quarterly and annual sales quotas.
- Own the sales cycle from lead generation to closure.
- Develop business plan and present the business plan during quarterly review sessions.
- Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
- Self-generate leads from a personal connection, referral partners, and regional networking events
- Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.
**Key Qualifications:**
- Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
- Be able to work independently and as part of a team in a fast pace, rapid change environment.
- Success selling at the C-level
- Documented track record of sales excellence
- A proven sales hunter and closer
- Superior professional presence and business acumen
- Ability to travel up to 50%
The Senior Mid-Market Account Director role at Five9 offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.
Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices. For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
The US base salary range for this role is below.
$140,000—$140,000 USD
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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View our privacy policy, including our privacy notice to California residents here: [https://www.five9.com/pt-pt/legal](https://www.five9.com/pt-pt/legal).
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.