高级客户关系经理, 房贷与住房
Senior Relationship Manager, Mortgage & Housing
Equifax 是您实现无限可能的舞台。如果您希望发挥自身潜能，探索新路径，提升新技能，与优秀人才协作，并产生有意义的影响，我们期待您的加入。
Equifax 正在寻找一位 Mortgage & Housing 部门的高级关系经理。
您将负责
- 负责领导并推动与客户在抵押贷款与住房领域的合作，涵盖客户方及 Equifax 方的大型、战略性及复杂性最高的账户
- 负责与客户共同制定战略计划，推动增长、留存和可验证的投资回报率（ROI）
- 与客户组织保持紧密的战略合作关系，了解客户的 KPI 和成功指标、业务运营、市场挑战及短期计划
- 领导并促成销售演示和提案，以有效利用 Equifax 解决方案提升客户收入、运营回报、降低风险并减少成本
- 通过可信度、可靠性、业务熟悉度和客户导向，成为客户信赖的关键合作伙伴
- 与销售资源 - 客户团队 - 协同合作，超额完成营收目标，协调 EFX 资源和 SSEs 实施运营计划
- 管理现有商业协议和关系，包括客户上线和解决方案交付、履行、使用及整体客户满意度的管理与监督
- 根据客户反馈，通过与内部 Equifax 合作伙伴协作，识别、推荐并实施改进措施，以更好地使用 Equifax 解决方案
- 领导区域策略和客户账户规划
- 通过识别解决方案交付、客户使用及解决方案对客户财务重点的影响方面的流程和操作改进，拓展现有业务关系
- 为客户开展当前或潜在产品使用或评估的培训，进行讲解、主持和促进
- 协作并管理 Equifax 收入预测和销售漏斗管理流程的输入，根据公司政策和实践更新收入机会
- 协调客户数据和洞察传递给 Equifax 内部产品和高管团队，以促进产品开发、营销和销售的改进，通过客户参与和支持提高客户满意度
您需要具备的经验
查看英文原文
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Equifax is looking for a Senior Relationship Manager in Mortgage & Housing.
What you’ll do
- Responsible for leading and driving the partnership, across Mortgage & Housing at the customer and across Equifax for the largest, most strategic and most complex accounts
- Responsible for leading the innovation, development, and implementation the strategic plan with the customer that drives growth, retention, and proven ROI for the customer
- Maintain close strategic partnerships across the customer organization, understanding customer KPI's and success metrics and business operations, market challenges and short-term initiatives
- Lead and facilitate sales presentations and proposals to use Equifax solutions in a way that improves customer revenues, return on operations, reduces risk, and lowers expenses
- Be seen as the key trusted partner through credibility, reliability, business intimacy and customer centricity
- Lead partnership with sales resources - account team - to exceed revenue goals, leading coordination of EFX resources and SSEs to implement the operational plan
- Manage existing business agreements and relationships, including the management and oversight of customer onboarding and solution delivery, fulfillment, use, and overall customer satisfaction
- Identify, recommend, and implement improvements for using Equifax solutions, based on customers' feedback and through collaboration with internal Equifax partners
- Lead the territory strategy and customer account planning
- Grow existing business relationships by identifying process and operational improvements to solution delivery, customer use, and solution impact to customers' financial priorities
- Conduct, moderate and facilitate product trainings for customers on current or prospective products the customer is using or evaluating
- Collaborate on and manage inputs to the Equifax revenue forecasting and pipeline management processes, updating revenue opportunities according to company policy and practice
- Lead the coordination of customer data and insight to internal Equifax product and executive teams to ensure improved product development, marketing, and sales Increase customer satisfaction through customer engagement and support
What experience you need
- 10+ years of related Mortgage & Housing experience, preferably in sales, marketing or relationship management
- Bachelor’s degree, or equivalent work experience - masters preferred
- Strong relationship management and business development/sales skills
- Ability to work effectively with individuals and groups in managing customer relationships
- Excellent presentation, verbal and written communication skills
What could set you apart
- Communication: Excellent verbal and written communication skills
- Organization: Exceptional organizational skills
- Analytical skills: Ability to analyze data and market trends
- Conflict resolution: Ability to manage conflicts effectively
- Empathy: Ability to demonstrate empathy
- Teamwork: Team-oriented individual
- Leadership: Demonstrated leadership skills
- IT skills: Efficient IT skills
- CRM knowledge: Knowledge of customer relationship management (CRM)
Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current base salary range is $152,000 to $180,000.00. This position is also eligible for our sales incentive compensation program at approximately 43%
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-Georgia-RemoteUSA Washington-DC (Reston VA)Function:
Function - Sales and Account ManagementSchedule:
Full timeOriginally posted on Himalayas