外向型产品经理 — 身份聚焦
Outbound Product Manager — Identity Focus
职位描述
Outbound Product Management 是 R&D 在现场的运营层——这个职能位于我们构建的内容与客户实际使用情况之间。作为专注于身份（Identity）的 Outbound 产品经理，你将从负责我们 Identity Threat Protection 上线的现场推广开始：在没有既定方案之前，运行结构化的现场验证，测试在真实对话中的信息传递，并诊断早期摩擦是真实的产品缺口还是定位问题。随着产品成熟到 GA（一般可用），你将过渡到对身份产品领域的持续负责——生成持续的信号，运行采用诊断，并支持需要真正身份深度的高接触客户情况。
这不是一个仅收集反馈的角色。你不会只是转述你在客户对话中听到的内容——你会对其做出判断。这意味着区分真实的产品缺口与定位缺口或销售动作缺口，验证某种模式是否在多个账户中成立，而不是依赖单一的轶事，并知道何时可以将洞察带回产品团队，何时需要进一步挖掘。
你的身份背景使这个角色得以实现：你将成为房间里能与客户的安全部门就 IAM、认证和访问模式进行深入讨论的人，并将你听到的内容转化为产品和产品营销团队可以采取行动的内容。
你将做的事情
短期目标（Identity Threat Protection 上线）：
- 负责 Identity Threat Protection 上线的 EA 到 GA 的推广：演示、深入讲解和观点阐述。
- 与销售工程师一起在真实交易中测试信息传递假设，并分析竞争失利原因——产品缺口与框架缺口。
- 向产品团队简报跨账户的模式分析，并记录有效内容，以产生可为 SE 在 GA 时启用的经过验证的方案。
长期目标（产品领域成熟后）：
- 过渡到对身份产品领域的持续负责，随着产品生命周期推进，永久承担该职责。
- 对身份功能的采用情况进行诊断，并支持竞争续约中的技术评估。
- 在复杂的与身份相关的客户情况中提供咨询级的升级支持，随着时间推移逐渐参与最复杂的案例。
- 作为身份信息传递和竞争定位的常驻合作伙伴，与产品营销团队合作，应对新出现的压力。
必备技能
- 4 年以上作为销售工程师的经验，
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About the Role
Outbound Product Management is R&D's operating layer in the field — the function that sits between what we build and how it actually performs with customers. As an Outbound Product Manager focused on Identity, you'll start by owning the field motion for our Identity Threat Protection launch: running structured field validation before a playbook exists, testing messaging in live conversations, and diagnosing whether early friction reflects a real product gap or a positioning gap. As the product matures to GA, you'll transition into standing ownership of the identity product area — generating ongoing signal, running adoption diagnostics, and supporting high-touch customer situations that require real identity depth.
This is not a feedback-intake role. You won't just relay what you hear in customer conversations — you'll apply judgment to it. That means distinguishing a real product gap from a positioning gap or a sales-motion gap, validating that a pattern holds across accounts rather than resting on a single anecdote, and knowing when a read is solid enough to bring back to PM versus when it needs more digging.
Your identity background is what makes this role work: you'll be the person in the room who can go toe-to-toe with a customer's security team on IAM, authentication, and access patterns, and translate what you hear into something Product and Product Marketing can act on.
What You'll Do
Near-term (Identity Threat Protection launch):
- Own the EA-to-GA motion for the Identity Threat Protection launch: demos, deep dives, and POVs.
- Test messaging hypotheses in live deals alongside Sales Engineers, and diagnose competitive loss reasons — product gap vs. framing gap.
- Brief PM with pattern analysis across accounts, and document what works to produce a proven playbook ready for SE enablement at GA.
Ongoing (as the product area matures):
- Transition into standing ownership of the identity product area, carrying it forward permanently as the product moves through its lifecycle.
- Run adoption diagnostics on identity features, and support technical evaluations in competitive renewals.
- Provide consultative escalation support on complex identity-related customer situations, growing into direct participation on the most complex cases over time.
- Partner with Product Marketing as a standing collaborator on identity messaging and competitive positioning as new pressures emerge.
Must-Have Skills
- 4+ years as a Sales Engineer, Solutions Engineer, or similarly technical customer-facing role at an identity security company (IAM, IGA, PAM, SSO/authentication, or adjacent).
- Deep working knowledge of identity security concepts: authentication flows, access patterns, privilege escalation, account takeover dynamics, and how identity threats actually show up in customer environments.
- Has worked in a pre-launch or early-stage product environment before a playbook existed — can point to a specific program, motion, or deliverable they built from scratch.
- Strong written and verbal communication — able to turn technical identity conversations into a defensible, pattern-based narrative for both technical and non-technical audiences.
- Credible in front of technical buyers and security teams; equally comfortable in a live customer deep-dive and an internal roadmap review.
- Has operated in a field intelligence or outbound-facing capacity — SE, OPM, Field PM, or equivalent — where the primary output is pattern synthesis and product insight, not quota attainment.
- Has taken a field observation from raw signal to a documented recommendation that a PM or GTM team acted on, not just surfacing issues, but following through with evidence.
Nice to Have
- Direct experience with account takeover (ATO), session/privilege abuse, or identity-based attack patterns specifically.
- Prior involvement in a new-product launch, early-access program, or beta motion.
- Experience running or presenting in structured cross-functional forums (POV reviews, launch/GTM syncs).
- Comfort using AI tools to synthesize patterns across large sets of qualitative input (support tickets, call transcripts, win/loss notes).
Why This Role Matters
Identity is one of the fastest-growing and highest-stakes areas of our product line, and the difference between a real identity insight and a surface-level one shows up immediately in front of a customer's security team. This role exists to bring genuine identity depth into the field motion from day one — starting with a brand-new launch, and growing into permanent ownership of the area as it matures. You’ll be trusted to run engagements independently and build real domain credibility, with a clear path to owning the highest-stakes identity situations as you grow into the role.
#LI-LM3
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
Base salary range:
$133,900—$192,500 USD
A note on AI in our process:
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.