客户专员
Account Specialist
#### 公司简介
Experian 是一家全球数据和技术公司，为世界各地的个人和企业创造机会。我们涉足多个市场，从金融服务到医疗保健、汽车、农业、保险等。Experian 投资于人才和先进技术，以释放数据的潜力。我们在 32 个国家拥有 25,200 名优秀员工。
#### 职位描述
Account Specialist（客户专员）是一个结合销售、客户管理和服务的混合职位。你将在团队环境中负责管理、维护并推动现有客户关系中的收入增长。你将作为客户联络人，与多个内部部门合作，包括：ClientCare、Billing、Product、Technical Support 和 Implementation。
- 解决客户提出的咨询
- 向现有客户进行电话和邮件联系
- 通过关注服务需求、研究和特殊项目来增强现有客户关系
- 为客户提产品培训，确保其使用 Experian 的服务
- 识别续约和升级销售的机会
- 监控和理解客户的使用行为，以发现并应对新趋势
- 发起并获取必要的文件，以实施与安全、凭证、数据报告和法律法规相关的产品或服务变更
#### 资格要求
- 2 年以上面向客户的销售经验
- 需要高中毕业文凭
- 了解消费者信用报告市场
- 有达成销售目标和绩效指标的经验
- 在 CRM 环境中同时管理多个机会的经验
#### 额外信息
我们的独特之处在于我们庆祝你的价值。Experian 的以人为本、包容且有目标驱动的文化屡获殊荣；包括 2025 年《财富》全球 25 强最佳工作场所™，在 26 个国家获得“最佳工作场所™”称号等。请查看 Experian Life 的社交媒体或浏览我们的招聘网站，了解原因。Experian 还自豪地是一家平等机会和积极行动雇主。如果您有残疾或特殊需求需要安排，请尽早告知我们。
查看英文原文
#### Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
#### Job Description
The Account Specialist role is a hybrid role focused on sales, account management, and service. You will work in a team environment responsible for managing, retaining, and driving revenue growth within existing client relationships. You will be our client liaison partnering with multiple internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation.
- Resolve inbound client inquiries.
- Make outbound phone calls and email to existing clients
- Enhance existing client relationships by focusing on service needs, research, and special projects.
- Provide product training to clients to ensure use of Experian services.
- Identify renewal and upsell opportunities.
- Monitor and understand client usage behaviors to identify and address new trends.
- Initiate and obtain required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.
#### Qualifications
- 2+ years of previous customer facing and sales experience.
- High school Diploma required.
- Knowledge of consumer credit reporting marketplace
- Experience meeting sales targets and performance metrics
- Experience managing multiple opportunities simultaneously in a CRM environment.
#### Additional Information
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.